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Remote Ticketing Systems Jobs in Chicago, IL (NOW HIRING)

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems. * Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows ...

Senior Azure DevSecOps Engineer

Chicago, IL · Remote

$118K - $161K/yr

ADO, Azure, GitHub, NodeJs, NoSQL, Python, Ticketing Systems, XML Experience Desired: Building ... Terraform modules, remote state, Azure Provider, CI\/CD integration (5 yrs); Python and Node.js ...

You'llreport to the EVP of Technology Enabled Solutions. Full time/Permanent role Remote across the ... Partner with Engineering to improve integrations across security, monitoring, and ticketing systems ...

Experience with ticketing systems and remote management tools, required * Strong understanding of ITIL processes, preferred * Four (4) or more years working in conjunction with off-shore teams to ...

Contract with right to hire REMOTE within driving distance to an office: Chicago, IL, New York, NY ... ticketing system experience (ServiceNow, Remedy, etc) - Mobile device support (iOS, Android ...

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Experience using enterprise ticketing system (ServiceNow) * Knowledge of AV solutions * Experience ...

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Experience using enterprise ticketing system (ServiceNow) * Knowledge of AV solutions * Experience ...

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Experience using enterprise ticketing system (ServiceNow) * Knowledge of AV solutions * Experience ...

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Experience using enterprise ticketing system (ServiceNow) * Knowledge of AV solutions * Experience ...

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Showing results 1-20

Remote Ticketing Systems information

See Chicago, IL salary details

$37.1K

$70.5K

$119.5K

How much do remote ticketing systems jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote ticketing systems in Chicago, IL is $70,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $87,600.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

What are the most commonly searched types of Ticketing Systems jobs in Chicago, IL?

The most popular types of Ticketing Systems jobs in Chicago, IL are:

What job categories do people searching Remote Ticketing Systems jobs in Chicago, IL look for?

The top searched job categories for Remote Ticketing Systems jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Ticketing Systems jobs?

Cities near Chicago, IL with the most Remote Ticketing Systems job openings:

Linux and AWS Technical Operations Engineer - Work From Home

Next Step Systems

Des Plaines, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago


Job description

Linux and AWS Technical Operations Engineer - Work From Home
This is a 100% Remote Linux and AWS Technical Operations Engineer opportunity. Candidates located in the Chicago area is a plus.
The Linux and AWS Technical Operations Engineer will have a wide variety of responsibilities and skills that compliment a hosting environment designed with security and stability in mind. This role will be responsible for the implementation and maintenance of infrastructure within the data centers and public clouds. This is a hands-on position that requires complete transparency and trust.
Responsibilities:
- Highest level of Linux Administration and Engineering for internal and external infrastructure.
- Administration of Linux operating systems.
- Administration of LAMP/LEMP environments.
- Deploying mass system security updates with automation in mind.
- Consulting services related to Magento and Cloud Hosting solutions.
- Work directly with high stakes customers to ensure success.
- Monitor customer communication channels to meet SLA requirements.
- Participate in Slack and ticketing systems to support customers.
- Field escalated support requests by telephone, email and ticketing system.
- Work within a project management system that focused on completing and documenting projects that are assigned outside of the escalated support queue.
- Troubleshooting of local and remote Linux operating system environments concentrating on a LAMP/LEMP stack.
- Operate and maintain infrastructure deployment systems using such as Cobbler, Ansible, etc.
- Support Linux multi-tenant, virtual, and dedicated platforms focusing on web hosting.
- Manage the provisioning and deployment of internal, multi-tenant, virtualized, and dedicated platforms.
- Investigate abuse and security vulnerabilities while creating and documenting policies related to Linux security.
- Utilize monitoring solutions such as Nagios, Icinga2, Cacti, Observium, and Cloudwatch.
- Assist the infrastructure team with predictive asset allocation with load testing.
- Build on current AWS infrastructure design and architecture to provide a high availability mission critical hosting platform.
- Management of customer migrations onto the company's network.
- Design and management of disaster recovery solutions.
Qualifications:
- 5 years in Linux system administration.
- 3 years in AWS hosting management.
- Must know how to build Ansible, Puppet or Shell Automation pPlays.
- Must have experience with DevOps.
- Deploying bare metal infrastructure using automated tools such as Cobbler and Ansible.
- Creating automation using bash or python.
- Engineering Linux based hosting solutions.
- Monitoring Cloud and data center based infrastructure.
- Deploying automated Linux kernel and system updates.
- Troubleshooting Magento based ecommerce solutions.
Preferred Skills:
Languages: Bash, Python, JavaScript, React
- Operating Systems: Linux, Unix, OSX
- Application Management: Apache, NGINX, HAProxy, Varnish, MySQL, MariaDB, Postgres, Virtuozzo, OpenVZ, Cacti, Elasticsearch Logstash Kibana (ELK), Docker, KVM, cPanel, Magento, WordPress, WooCommerce, Drupal, Cobbler, Ansible, Git, Bitbucket, Asterisk, FreePBX, Redis, Memcache, CloudFlare, NFS, Firewall, Iptables, SELinux, Samba, Kubernetes, Drone, Jenkins
- Infrastructure Management: Automation, Kickstart, Load Balancing, DNS, TCP/IP, SMTP, SNMP, DHCP, LVM, TFTP, Icinga2, Nagios, Observium, Cacti, New Relic, AWS, EC2, RDS, ELB/ALB, S3, EFS, Elasticache, Elasticsearch, Route53
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Linux and AWS Technical Operations Engineer, Linux, AWS Hosting Management, Infrastructure, Cobbler, Ansible, Bash, Python, Engineering Linux, Cloud, Data Center, Linux Kernel, Magento, eCommerce Solutions, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting
Looking to hire for similar positions in Des Plaines, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Linux and AWS Technical Operations Engineers for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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