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Remote It Support Jobs in Chicago, IL (NOW HIRING)

Mcdonagh demolition

IT Helpdesk

Chicago, IL · Remote

$35 - $65/hr

What You'll Do Provide remote technical support to employees and customers. Troubleshoot hardware ... Senior-Level Candidates Strong experience in IT support, help desk, desktop support, systems ...

New

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Experience supporting hybrid work environments and remote collaboration technologies . We focus on ... IT services and solutions provider in the US. We have aligned with many of today's global ...

Noor Locum

Diagnostic Radiologist

Tinley Park, IL · Remote

Integrated PACS and RIS * Remote IT support available during all shifts Qualifications * Board Certification in Diagnostic Radiology (ABR or AOBR) * Active Illinois medical license (or willingness to ...

Topel Forman

Information Technology Consultant

Chicago, IL · On-site +1

  • Medical

  • Retirement

As an IT Consultant, you will have several years of experience working in Information Technology to ... as remote support. To learn more about TFIS, please visit our website at This is a full-time ...

Sterling Engineering Inc.

Director of IT

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

Title : Director of IT - (Manufacturing and Industrial) Infrastructure and Delivery Location ... remote users. * Partner with operational technology teams to support secure IT/OT integration ...

Procom

Director IT Operations

Addison, IL · On-site +1

This position is remote but preferably in larger markets such as Chicago, Charlotte, or Atlanta. Director IT Operations - The Director of IT Operations is a newly created leadership position ...

Withum

IT Service Analyst I

Lincolnshire, IL · On-site +1

$65K - $70K/yr

Under supervision of the Senior IT Services Manager, the Service Technician provides first and ... Delivering remote support to users throughout the Firm via phone, email, chat or our remote support ...

Natus Medical Incorporated

IT Director

Schaumburg, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for setting the company's IT strategy and vision in alignment with corporate objectives to support business scalability. The ideal candidate will lead the management of the ...

Sentinel

IT Security Engineer

Downers Grove, IL · On-site +1

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sentinel IT Security Engineer will be responsible for supporting, administering ... This position can work remote within the United States and occasional travel to Downers Grove, IL ...

Sentinel

IT Security Engineer

Downers Grove, IL · On-site +1

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities The Sentinel IT Security Engineer will be responsible for supporting ... This position can work remote within the United States and occasional travel to Downers Grove, IL ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Chicago, IL

Remote It Support information

See Chicago, IL salary details

$14

$25

$38

How much do remote it support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote it support in Chicago, IL is $25.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $29.23 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are the most commonly searched types of It Support jobs in Chicago, IL?

The most popular types of It Support jobs in Chicago, IL are:

What are popular job titles related to Remote It Support jobs in Chicago, IL?

For Remote It Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Chicago, IL look for?

The top searched job categories for Remote It Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote It Support jobs?

Cities near Chicago, IL with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,757 per year, or $25.8 per hour.

IT Helpdesk

Mcdonagh demolition

Chicago, IL • Remote

$35 - $65/hr

Full-time

Posted yesterday

New

Job description

About the Role

We’re looking for dependable and customer-focused IT Help Desk / IT Support Specialists to join our remote team.

This opportunity is open to entry-level, mid-level, and senior IT professionals. We’re interested in candidates who enjoy troubleshooting technical problems, helping users, and finding practical solutions.

Whether you’re beginning your IT career, have several years of help desk experience, or are a seasoned IT professional looking for a remote opportunity, we encourage you to apply.

What You’ll Do
Provide remote technical support to employees and customers.
Troubleshoot hardware, software, connectivity, account, and access issues.
Respond to support requests through ticketing systems, email, chat, or phone.
Diagnose problems and provide clear, easy-to-follow solutions.
Assist users with Windows, macOS, Microsoft 365, applications, printers, peripherals, and basic networking.
Set up, configure, and troubleshoot computers and other technology as needed.
Manage user accounts, passwords, permissions, and access requests.
Document issues, troubleshooting steps, and resolutions accurately.
Escalate complex technical issues when necessary.
Follow established IT procedures and security practices.
Maintain a professional, helpful, and customer-focused approach.
Work independently while communicating effectively with a remote team.
Qualifications

We welcome candidates with different levels of IT experience.

Entry-Level Candidates

You may be a good fit if you have:

Basic knowledge of computers, operating systems, and common software.
Strong troubleshooting and problem-solving skills.
Good communication and customer-service skills.
A willingness to learn and develop your technical abilities.
Personal, academic, internship, volunteer, or hands-on IT experience is a plus.

Certifications are helpful but not required.

Mid-Level Candidates
Previous experience in help desk, desktop support, technical support, or IT support.
Familiarity with ticketing systems and remote-support tools.
Experience troubleshooting operating systems, applications, user accounts, and network connectivity.
Ability to independently resolve common technical issues.
Senior-Level Candidates
Strong experience in IT support, help desk, desktop support, systems administration, or a related area.
Ability to troubleshoot complex technical issues and identify root causes.
Experience mentoring junior team members or improving IT support processes is a plus.
Strong understanding of IT operations, security, networking, and user administration.
Technical Skills

Experience with some of the following is beneficial:

Windows and/or macOS
Microsoft 365
Google Workspace
Active Directory / Entra ID
VPN and remote-access tools
Networking and Wi-Fi troubleshooting
Hardware and peripheral troubleshooting
User account and access management
Remote desktop/support tools
IT ticketing systems
Basic cybersecurity practices

You do not need experience with every technology listed above to apply.

What We’re Looking For
Strong problem-solving ability
Excellent communication skills
Patience and a customer-focused attitude
Ability to explain technical concepts clearly
Good attention to detail
Reliable and organized work habits
Ability to prioritize and manage support requests
Comfortable working independently in a remote environment
Willingness to learn new technologies and processes
Why Join Us?
100% remote position
Flexible and collaborative work environment
Opportunities for professional growth
Work with a variety of technologies and users
Training and development opportunities
Career paths for both new and experienced IT professionals
Opportunity to build valuable technical experience
Compensation

Competitive compensation based on experience, technical skills, and responsibilities.