ZipRecruiter

Log In

2

Remote It Support Jobs in Geneseo, IL (NOW HIRING)

Bitco Corporation

Senior IT Business Analyst

Davenport, IA · Remote

$76K - $101K/yr

The Senior IT Business Analyst is a strategic, consultative leader who plays a critical role in ... Proven experience supporting enterprise modernization initiatives, including core policy/claims ...

Cedent

Python Developer (Moline, IL; Remote)

Moline, IL

$40 - $60/hr

... remote candidates if they are well qualified for the role. NOTE: Video interviews and a skills ... Degree in an Information Technology discipline or equivalent experience Compensation Hourly Rate ...

CEDENT

Python Developer (Moline, IL; Remote)

Moline, IL · On-site +1

$40 - $60/hr

... remote candidates if they are well qualified for the role. NOTE: Video interviews and a skills ... Degree in an Engineering/Technology discipline or equivalent experience Degree in an Information ...

Talkiatry

Psychiatrist - Part Time/Full Time

Moline, IL · Remote

$325K - $375K/yr

Licensing support with upfront coverage of costs * Technology package provided What we're looking ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

Group O

Associate Power Platform Developer

Milan, IL

$65K - $75K/yr

Associate Power Platform Developer Department: IT Development/Support Employment Type: Full Time Location: Milan, IL (4905) Reporting To: Josh Gants Compensation: $65,000 - $75,000 / year Description ...

Nord-Lock Group

Sales Manager- Expander

De Witt, IA · On-site +1

... technologies to expert support and pioneering digital solutions. We are seeking a highly motivated ... Experience and success working as a manager of a remote team. * Must be willing and able to travel ...

Nord-Lock Group

Sales Manager- Expander

De Witt, IA · On-site +1

... technologies to expert support and pioneering digital solutions. We are seeking a highly motivated ... Experience and success working as a manager of a remote team. * Must be willing and able to travel ...

next page

Showing results 1-20

All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Geneseo, IL

Remote It Support information

See Geneseo, IL salary details

$13

$23

$34

How much do remote it support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote it support in Geneseo, IL is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.63 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What job categories do people searching Remote It Support jobs in Geneseo, IL look for?

The top searched job categories for Remote It Support jobs in Geneseo, IL are:

What cities near Geneseo, IL are hiring for Remote It Support jobs?

Cities near Geneseo, IL with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Geneseo, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,970 per year, or $23.5 per hour.

Senior IT Business Analyst

BITCO Insurance Companies

Davenport, IA • Remote

$76K - $101K/yr

Full-time

Re-posted 4 days ago

Job description

BITCO Corporation is currently seeking a Senior IT Business Analyst to join our Home Office team in Davenport, IA. BITCO provides quality insurance services to special industries including construction, forest products, and oil & gas.
Position Summary:
The Senior IT Business Analyst is a strategic, consultative leader who plays a critical role in driving enterprise modernization initiatives across core insurance platforms, business processes, and functional domains. This role goes beyond traditional requirements gathering to shape future state business capabilities, challenge existing operating models, and influence how technology enables the organization's long-term strategy.
The Senior IT Business Analyst partners closely with both Business and IT leadership to lead complex initiatives such as core systems transformations, enterprise platform implementations, legacy modernization, process re-engineering, and AI enabled solutions. The role requires deep insurance domain expertise, strong business acumen, and the ability to facilitate difficult conversations that redefine how work is performed. This position serves as a trusted advisor to both business and technology leaders, ensuring solutions deliver measurable business value and are scalable for the future.
Primary Responsibilities:
  • Provides analysis and detailed functional specifications of user requirements to meet business needs of the organization as they pertain to the function and use of modern systems .
  • Reviews, analyzes, and evaluates business systems and user needs. Develops detailed documentation of process improvements, user requirements, program functions, and steps required to develop or enhance business applications and processes.
  • Challenge existing processes, policies, and system constraints to enable business process re-engineering, modernization, and simplification rather than replicating current-state behaviors
  • Participates in the approach and creation of QA/UAT test plans, can help define data validation, and expected test results through defined acceptance criteria
  • Serve as a senior strategic advisor to business and IT leaders, guiding the definition of future-state capabilities across key business areas with a technical focus on modern system implementation
  • Lead and facilitate complex discovery sessions, workshops, and working groups with business leaders, SMEs, architects, developers, and testers to drive alignment on business outcomes, scope, and solution approach
  • Help define and communicate actionable platform and service vision, strategy, and roadmap to both business and delivery teams, collaborating closely to ensure design solutions deliver value to the end user and ensure timely, accurate project delivery.
  • Develop and document business requirements, personas, use cases, user journey mappings, wireframes or other needed documentation to facilitate discussions and document the platform.
  • Translate business strategy and operational needs into clear, outcome-oriented requirements, user stories, and acceptance criteria aligned to modern enterprise platforms
  • Lead end-to-end analysis for large-scale initiatives, including core insurance system platforms, integrated services, (e.g., Duck Creek), enterprise data, and technical debt reduction and elimination
  • Partner with architects and delivery teams to ensure business intent is preserved in solution design, integrations, data flows, and downstream impacts
  • Guide solution refinement and backlog prioritization, ensuring alignment with enterprise roadmaps and overall modernization strategy
  • Actively manage requirement dependencies, tradeoffs, risks, and change impacts across multiple workstreams
  • Collaborate closely with QA and business testing teams to ensure solutions meet business objectives and support operational readiness
  • Mentor and coach Business Analysts, elevating analysis practices and setting standards for senior-level execution
  • Maintain current knowledge of insurance industry developments and stay updated with the latest trends and developments in the market.
  • Drive a culture of data-driven decision-making, operational insight, and continuous improvement
  • Communicate progress, risks, and recommendations clearly to executive-level stakeholders
  • Other duties as assigned

Qualifications:
  • Bachelor's degree in Information Systems, Business Administration, Computer Science, or equivalent experience required
  • 6+ years of progressive Business Analysis experience with Property/Casualty or Specialty insurance/financial services experience highly preferred
  • Ability to document complex requirements while enforcing technical, development, and process discipline to gain business consensus, and navigate complex legacy challenges.
  • Serves as a change agent, supporting adoption of new systems, processes, and business capabilities across the organization
  • Influences through data-driven storytelling and structured communication, ensuring alignment and clarity across diverse groups.
  • Proven experience supporting enterprise modernization initiatives, including core policy/claims platform transformations, legacy system migration, and business process re-engineering
  • Strong understanding of end-to-end insurance operations, including product structure, rating, underwriting workflows, claims lifecycle, and regulatory considerations
  • Experience working with enterprise insurance platforms and integrations (Duck Creek Platform, SFDC/CRM, SNOW, SOA) preferred
  • Demonstrated ability to operate at a strategic level, influencing business leaders and challenging current-state thinking
  • Experience supporting or enabling data, analytics, or AI-driven business capabilities is highly desirable
  • Advanced facilitation, negotiation, and stakeholder management skills across executive, business, and technical audiences
  • Collaborate with cross-functional teams to support the implementation of solutions.
  • Excellent analytical, problem-solving, and communication skills, with the ability to translate ambiguity into actionable direction
  • Comfortable operating in complex, fast-moving transformation environments with multiple priorities and dependencies

Apply