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Associate It Support Jobs in Chicago, IL (NOW HIRING)

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

SPS North America

IT Support

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...

3B Staffing LLC

IT Support Technician

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support Technician 100% onsite in downtown Chicago 6 to 18 months USC or GC Position ... Associate's degree or certification required, Bachelor's preferred.

Posted today

3B Staffing LLC

IT Support Technician

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support Technician 100% onsite in downtown Chicago 6 to 18 months USC or GC Position ... Associate's degree or certification required, Bachelor's preferred.

Posted today

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

SpiderRock

IT Support Technician

Chicago, IL · On-site

$22.25 - $30.50/hr

Required : • Associate or bachelor degree in Information Technology related field of study with a network engineering focus, or related field or equivalent work experience • Experience with ...

MetroSys

IT Support Specialist

Lisle, IL · On-site

$25 - $40/hr

Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite technical support for end users and office technology. This role is responsible for supporting desktop ...

MetroSys

IT Support Specialist

Lisle, IL · On-site

$25 - $40/hr

Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite technical support for end users and office technology. This role is responsible for supporting desktop ...

Transdev

IT Support Tech

Tinley Park, IL

$28.80 - $35.20/hr

IT Support Technician Transdev in Tinley Park, IL is hiring an IT Support Technician. The IT support technician provides in person support to employees and supports the System Administrator with ...

AEG Worldwide

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure ... High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist supports and manages, in coordination with the Applications Support Specialist, and with the Company's outsourced managed services ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Chicago, IL

Associate It Support information

See Chicago, IL salary details

$10

$20

$29

How much do associate it support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for associate it support in Chicago, IL is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Chicago, IL? The most popular types of It Support jobs in Chicago, IL are:
What are popular job titles related to Associate It Support jobs in Chicago, IL? For Associate It Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Chicago, IL look for? The top searched job categories for Associate It Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Associate It Support jobs? Cities near Chicago, IL with the most Associate It Support job openings:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,926 per year, or $20.2 per hour.

IT Support Specialist

IntelliPro Group Inc.

Plainfield, IL • On-site

$25 - $28/hr

Contractor

Posted 18 days ago

Job description

Client Support Associate / IT Support Specialist

Duration: 3 Months Contract (Possible Extension / Temp-to-Hire)
Location: Plainfield, IL 60544 (Onsite)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Two days per week: 10:00 AM – 7:00 PM, employee-selected except Mondays)
Pay Rate: $28.00/hour on W2

Job Summary

We are seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal employees in a fast-paced office environment. This individual will serve as the primary onsite IT contact, delivering exceptional customer service while troubleshooting hardware, software, networking, and printer issues. The ideal candidate is customer-focused, technically proficient, and comfortable working independently while collaborating with a larger IT support team.

This role offers the opportunity to convert to a full-time position based on performance and business needs.

Key Responsibilities
  • Provide first-level technical support to internal employees for hardware, software, and network-related issues.
  • Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
  • Install, configure, and maintain software, operating systems, print drivers, and workstation applications.
  • Prepare, image, deploy, and replace laptops and other end-user devices.
  • Support new hire onboarding by configuring equipment and user workstations.
  • Perform hardware replacements, software updates, and routine system maintenance.
  • Respond to and resolve IT support requests through an internal ticketing system and chat support.
  • Provide remote support via chat while also assisting employees in person.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Monitor IT systems, identify recurring issues, and implement corrective actions.
  • Document troubleshooting steps, resolutions, and updates within the ticketing system.
  • Deliver outstanding customer service while serving as the primary onsite IT support contact.
Required Qualifications
  • 2+ years of IT Support, Help Desk, or Desktop Support experience.
  • 2+ years of customer service experience.
  • Experience troubleshooting:
    • Windows operating systems
    • Desktop and laptop hardware
    • Printers and peripheral devices
    • Microsoft Office applications
  • Basic understanding of networking concepts and network troubleshooting.
  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to provide both remote and onsite technical support.
Preferred Qualifications
  • Experience supporting VPN connectivity.
  • IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
  • Associate's or Bachelor's degree in Information Technology or a related field.
  • Experience imaging, configuring, and deploying laptops.
  • Familiarity with hardware upgrades and workstation setup.
Soft Skills
  • Friendly, approachable, and customer-focused.
  • Strong interpersonal and communication skills.
  • Ability to remain calm under pressure and manage stressful situations.
  • Team-oriented with a positive attitude.
  • Self-motivated and dependable.
  • Professional demeanor with a strong commitment to customer satisfaction.
Work Environment
  • 100% onsite office environment.
  • Support internal employees through in-person assistance and remote chat.
  • Daily ticket volume may range from approximately 10 to 80+ support requests.
  • Comprehensive 3–4 week training program provided.
  • Company-issued equipment supplied.
Additional Information
  • Opportunity for contract extension and potential full-time employment based on performance and business needs.
  • Collaborative, supportive, and team-oriented work environment with opportunities to gain hands-on enterprise IT support experience.

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