IT Support Analyst
Buffalo Grove, IL · On-site
Associate's degree in IT or related field preferred • 1-3 years of help desk or IT support experience • CompTIA A+ or equivalent experience preferred • Restaurant or retail experience a plus ...
IT Support Analyst
Buffalo Grove, IL · On-site
Associate's degree in IT or related field preferred • 1-3 years of help desk or IT support experience • CompTIA A+ or equivalent experience preferred • Restaurant or retail experience a plus ...
IT Support Specialist
Aurora, IL · On-site
$68K - $82K/yr
Essential Duties & Responsibilities IT Support & Troubleshooting * Serve as the first point of ... Associates degree (or in pursuit of) in a technology-related field or equivalent professional ...
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IT Support Specialist
Aurora, IL · On-site
$68K - $82K/yr
Essential Duties & Responsibilities IT Support & Troubleshooting * Serve as the first point of ... Associates degree (or in pursuit of) in a technology-related field or equivalent professional ...
IT Support Analyst
$25 - $28/hr
Description Our Client is seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing ...
New
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IT Support Analyst
$25 - $28/hr
Description Our Client is seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing ...
New
IT Support
Chicago, IL · On-site
$18 - $19/hr
IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...
IT Support
Chicago, IL · On-site
$18 - $19/hr
IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...
IT Support Technician
Northbrook, IL · On-site
$45K - $50K/yr
Associate's degree in Information Technology or equivalent work experience. * Experience with IBM ... Experience supporting conference room or audiovisual (AV) technology. What We're Looking For * Has ...
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IT Support Technician
Northbrook, IL · On-site
$45K - $50K/yr
Associate's degree in Information Technology or equivalent work experience. * Experience with IBM ... Experience supporting conference room or audiovisual (AV) technology. What We're Looking For * Has ...
It Support Analyst
$25 - $28/hr
Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...
New
Quick apply
It Support Analyst
$25 - $28/hr
Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...
New
IT Support Specialist
Aurora, IL · Hybrid
$45K - $50K/yr
The primary responsibility of the IT Support Specialist is to provide response-oriented support of customer requests and issues. The position requires some IT support experience, strong ...
IT Support Specialist
Aurora, IL · Hybrid
$45K - $50K/yr
The primary responsibility of the IT Support Specialist is to provide response-oriented support of customer requests and issues. The position requires some IT support experience, strong ...
IT Support Associate II
West Chicago, IL · On-site
$17.25 - $22.50/hr
About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...
IT Support Associate II
West Chicago, IL · On-site
$17.25 - $22.50/hr
About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...
IT Support Specialist
Chicago, IL · On-site
$47K - $55K/yr
Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.
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IT Support Specialist
Chicago, IL · On-site
$47K - $55K/yr
Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.
IT Support Specialist
Chicago, IL · On-site
Associate degree in Information Technology or related field, or equivalent combination of education and experience. * Minimum of five years of progressive IT support experience. * Strong ...
Quick apply
IT Support Specialist
Chicago, IL · On-site
Associate degree in Information Technology or related field, or equivalent combination of education and experience. * Minimum of five years of progressive IT support experience. * Strong ...
IT Support Specialist
Chicago, IL · On-site
$47K - $55K/yr
Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.
Quick apply
IT Support Specialist
Chicago, IL · On-site
$47K - $55K/yr
Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.
IT Support Specialist
Aurora, IL · On-site
$45K - $50K/yr
The primary responsibility of the IT Support Specialist is to provide response-oriented support of customer requests and issues. The position requires some IT support experience, strong ...
IT Support Specialist
Aurora, IL · On-site
$45K - $50K/yr
The primary responsibility of the IT Support Specialist is to provide response-oriented support of customer requests and issues. The position requires some IT support experience, strong ...
IT Support Specialist
Chicago, IL · On-site
Associate degree in Information Technology or related field, or equivalent combination of education and experience. * Minimum of five years of progressive IT support experience. * Strong ...
IT Support Specialist
Chicago, IL · On-site
Associate degree in Information Technology or related field, or equivalent combination of education and experience. * Minimum of five years of progressive IT support experience. * Strong ...
IT Support Specialist
Aurora, IL · On-site
$45K - $50K/yr
OpticsPlanet, Inc. is seeking a 1st Tier IT Support Specialist (Hybrid) . You will be working closely with support engineers and their internal customers to ensure that IT support issues are ...
IT Support Specialist
Aurora, IL · On-site
$45K - $50K/yr
OpticsPlanet, Inc. is seeking a 1st Tier IT Support Specialist (Hybrid) . You will be working closely with support engineers and their internal customers to ensure that IT support issues are ...
As part of our IT operations team, you will support day-to-day system operations, help resolve ... Associate's or Bachelor's degree in Information Technology or related field preferred. * Up to two ...
As part of our IT operations team, you will support day-to-day system operations, help resolve ... Associate's or Bachelor's degree in Information Technology or related field preferred. * Up to two ...
Assistant Buildings Director, Lawndale Christian Health Center - Chicago, IL SelectLeaders | The ...
IT Support Technician
$21.50 - $29.50/hr
Position Summary The IT Support Technician's role is to provide level I support for LCHC's user ... Required Knowledge, Education, Experience or Licensure/Registration Associate degree desired A ...
Assistant Buildings Director, Lawndale Christian Health Center - Chicago, IL SelectLeaders | The ...
IT Support Technician
$21.50 - $29.50/hr
Position Summary The IT Support Technician's role is to provide level I support for LCHC's user ... Required Knowledge, Education, Experience or Licensure/Registration Associate degree desired A ...
IT Support Analyst
$25 - $28/hr
Description Our Client is seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing ...
New
IT Support Analyst
$25 - $28/hr
Description Our Client is seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing ...
New
It Support Analyst
$25 - $28/hr
Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...
New
It Support Analyst
$25 - $28/hr
Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...
New
IT Support Associate II
Matteson, IL · On-site
$16.75 - $21.75/hr
About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...
IT Support Associate II
Matteson, IL · On-site
$16.75 - $21.75/hr
About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...
IT Support Technician
Chicago, IL · On-site
$45K - $53K/yr
Position Summary The IT Support Technician's role is to provide level I support for LCHC's user ... Required Knowledge, Education, Experience or Licensure/Registration • Associate degree desired ...
IT Support Technician
Chicago, IL · On-site
$45K - $53K/yr
Position Summary The IT Support Technician's role is to provide level I support for LCHC's user ... Required Knowledge, Education, Experience or Licensure/Registration • Associate degree desired ...
Associate It Support information
See Chicago, IL salary details
$10.40 - $12.13
2% of jobs
$12.13 - $13.87
3% of jobs
$13.87 - $15.60
10% of jobs
$16.78 is the 25th percentile. Wages below this are outliers.
$15.60 - $17.33
15% of jobs
The median wage is $18.90 / hr.
$17.33 - $19.07
22% of jobs
$19.07 - $20.80
18% of jobs
$21.40 is the 75th percentile. Wages above this are outliers.
$20.80 - $22.53
14% of jobs
$22.53 - $24.27
7% of jobs
$24.27 - $26
5% of jobs
$26 - $27.73
2% of jobs
$27.73 - $29.47
1% of jobs
$10
$20
$29
How much do associate it support jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for associate it support in Chicago, IL is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.78 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?
To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.
What are some common challenges faced by associate IT support professionals, and how can they effectively address them?
Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.
What is the difference between Associate It Support vs Help Desk Technician?
| Aspect | Associate It Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, HDI-SCA |
| Work Environment | Corporate, SMBs, IT departments | Help desks, IT support centers, customer service |
| Job Responsibilities | Basic troubleshooting, hardware/software support, user assistance | Responding to user issues, ticket management, troubleshooting |
Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.
What is an associate IT support?
Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Chicago, IL?
The most popular types of It Support jobs in Chicago, IL are:
What are popular job titles related to Associate It Support jobs in Chicago, IL?
For Associate It Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Chicago, IL look for?
The top searched job categories for Associate It Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Associate It Support jobs?
Cities near Chicago, IL with the most Associate It Support job openings:
Job description
Lou Malnati's is seeking an IT Support Analyst to provide front-line technical support to our restaurant locations and home office
staff. This role is the first point of contact for technology issues - delivering friendly, effective help across hardware, software,
network, and POS systems.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, network, and POS issues
• Document all support interactions accurately in the ticketing system
• Escalate complex issues with complete documentation
• Perform on-site support at restaurant locations as scheduled
• Assist with hardware setup, imaging, deployment, and inventory management
• Support new user onboarding
• Contribute to knowledge base documentation
• Participate in an on-call rotation to provide after-hours support to Lou Malnati's locations
• Travel to Lou Malnati's restaurant locations and company sites as required
• Performs other related duties as assigned
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
• Strong end-user computing fundamentals - Windows, Office 365, networking basics
• Excellent customer service and communication skills
• Ability to follow troubleshooting procedures and document clearly
• Positive, team-oriented attitude
Previous Experience/Education:
• High school diploma required; Associate's degree in IT or related field preferred
• 1-3 years of help desk or IT support experience
• CompTIA A+ or equivalent experience preferred
• Restaurant or retail experience a plus
• Point-of-sale (POS) system experience preferred; Toast POS experience a strong plus, including terminal installation,
configuration, and troubleshooting
• New store opening (NSO) support experience a plus - hardware staging, on-site deployment, and day-of technical
support for restaurant launches
• Required to read and write English, follow verbal and written instructions, and use basic math
Physical Demands and Working Conditions:
• Work performed in an office environment and at restaurant locations as required
• Required to sit and use a computer for extended periods
• Must be able to lift and carry up to 80 lbs. on an occasional basis when moving or relocating computer equipment
• Must have reliable personal transportation capable of securely transporting computer hardware to company
locations
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
LEVERAGE AI TOOLS:
Even at the front line of support, AI tools can meaningfully improve the quality and speed of the work. Every IT Support
Analyst is expected to use AI as a daily productivity tool.
• Use AI to research unfamiliar error messages and technical issues, finding solutions faster than searching alone
• Apply AI to draft clear, professional ticket notes and escalation documentation
• Leverage AI to help communicate technical issues to non-technical restaurant staff in plain, accessible language
• Use AI to draft knowledge base contributions and step-by-step resolution guides from issues you've solved
• Apply AI to learn new technologies and prepare for technical certifications and skill development
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
staff. This role is the first point of contact for technology issues - delivering friendly, effective help across hardware, software,
network, and POS systems.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, network, and POS issues
• Document all support interactions accurately in the ticketing system
• Escalate complex issues with complete documentation
• Perform on-site support at restaurant locations as scheduled
• Assist with hardware setup, imaging, deployment, and inventory management
• Support new user onboarding
• Contribute to knowledge base documentation
• Participate in an on-call rotation to provide after-hours support to Lou Malnati's locations
• Travel to Lou Malnati's restaurant locations and company sites as required
• Performs other related duties as assigned
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
• Strong end-user computing fundamentals - Windows, Office 365, networking basics
• Excellent customer service and communication skills
• Ability to follow troubleshooting procedures and document clearly
• Positive, team-oriented attitude
Previous Experience/Education:
• High school diploma required; Associate's degree in IT or related field preferred
• 1-3 years of help desk or IT support experience
• CompTIA A+ or equivalent experience preferred
• Restaurant or retail experience a plus
• Point-of-sale (POS) system experience preferred; Toast POS experience a strong plus, including terminal installation,
configuration, and troubleshooting
• New store opening (NSO) support experience a plus - hardware staging, on-site deployment, and day-of technical
support for restaurant launches
• Required to read and write English, follow verbal and written instructions, and use basic math
Physical Demands and Working Conditions:
• Work performed in an office environment and at restaurant locations as required
• Required to sit and use a computer for extended periods
• Must be able to lift and carry up to 80 lbs. on an occasional basis when moving or relocating computer equipment
• Must have reliable personal transportation capable of securely transporting computer hardware to company
locations
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
LEVERAGE AI TOOLS:
Even at the front line of support, AI tools can meaningfully improve the quality and speed of the work. Every IT Support
Analyst is expected to use AI as a daily productivity tool.
• Use AI to research unfamiliar error messages and technical issues, finding solutions faster than searching alone
• Apply AI to draft clear, professional ticket notes and escalation documentation
• Leverage AI to help communicate technical issues to non-technical restaurant staff in plain, accessible language
• Use AI to draft knowledge base contributions and step-by-step resolution guides from issues you've solved
• Apply AI to learn new technologies and prepare for technical certifications and skill development
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Lou Malnati's Pizzeria
Sourced by ZipRecruiter
Lou Malnati's Pizzeria, based in Northbrook, Illinois, United States, is a renowned name in the food and beverage industry. Founded in 1971, the pizza establishment has a rich history and is built on a foundation of family tradition and delicious, handcrafted pizza. Their official website, loumalnatis.com, showcases their range of products which primarily include deep dish pizzas, known for their layers of fresh ingredients and buttery, flaky crust. The company is known for using an exclusive sausage blend and hand-picked tomatoes from California for its signature pizza.
Industry
Restaurants
Company size
1,001 - 5,000 Employees
Headquarters location
Northbrook, IL, US
Year founded
1971