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Remote Help Desk Jobs in Chicago, IL (NOW HIRING)

A+ Consulting, Inc.

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide ... Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. Proficient in ...

A+ Consulting, Inc.

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide ... Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. Proficient in ...

A+ Consulting

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide ... remote IT services or assist in the delivery of higher level services. This is a 2nd or 3rd shift ...

A+ Consulting

Technical Help Desk

Elk Grove Village, IL · Remote

$19.75 - $26.50/hr

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide ... remote IT services or assist in the delivery of higher level services. This is a 2nd or 3rd shift ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... remote, and ticket-based channels. The ideal candidate enjoys helping people, excels in a fast ...

Connection

Be Seen First

IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

Qualifications: * 5+ years of hands-on IT support or Help Desk experience. * Strong experience ... Ability to work independently in a remote support environment. * Strong troubleshooting ...

Access One Inc.

Account Executive

Chicago, IL · Remote

$100K - $120K/yr

... remote monitoring, disaster recovery, server, and help desk management programs. Responsibilities include: * Build and maintain new long-term relationships with enterprise business clients * Evaluate ...

Danaher

Pricing Manager - Remote

Chicago, IL · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

Danaher

Pricing Manager - Remote

Chicago, IL · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Chicago, IL

Remote Help Desk information

See Chicago, IL salary details

$13

$23

$34

How much do remote help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote help desk in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Chicago, IL? The most popular types of Help Desk jobs in Chicago, IL are:
What are popular job titles related to Remote Help Desk jobs in Chicago, IL? For Remote Help Desk jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Chicago, IL look for? The top searched job categories for Remote Help Desk jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Help Desk jobs? Cities near Chicago, IL with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Chicago, IL as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $49,605 per year, or $23.8 per hour.
Technical Help Desk

Technical Help Desk

A+ Consulting, Inc.

Elk Grove Village, IL • Remote

$19.75 - $26.50/hr

Contractor

Posted 3 days ago

Job description

Document Imagining Company seeks Technical Helpdesk & Network Support Associate who will provide remote IT services or assist in the delivery of higher level services.

This is a 2nd or 3rd shift position

Position Summary:

Delivers advanced client support by resolving complex technical issues, maintaining clear communication and documentation, and contributing to process and service improvements. This role bridges front-line support and escalation while ensuring a professional client experience.

Key Responsibilities: 

Resolve escalated technical issues related to hardware, software, and connectivity. 

Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments. 

Act as a point of escalation for Technicians, providing guidance on complex cases and best practices. 

Collaborate with peers to analyze recurring issues and recommend process improvements. 

Maintain high-quality documentation of solutions and procedures. 

Provide expertise to enhance workflows and improve client satisfaction. 

Knowledge & Skills Requirements: 

Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues. 

Proficient in performing account and access management tasks with minimal supervision. 

Strong problem-solving abilities with capacity to resolve most technical issues independently. 

Excellent communication skills with accurate documentation practices. 

Understanding of escalation thresholds and service workflows.

Preferred Qualifications: 

2-5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications. 

Intermediate certifications: CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator. 

Actively pursuing further certifications or cross-training.


Education:Employment Type: CONTRACTOR

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