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Remote Help Desk Jobs in Chicago, IL (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... remote, and ticket-based channels. The ideal candidate enjoys helping people, excels in a fast ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Access One Inc.

Account Executive

Chicago, IL · Remote

$100K - $120K/yr

... remote monitoring, disaster recovery, server, and help desk management programs. Responsibilities include: * Build and maintain new long-term relationships with enterprise business clients * Evaluate ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Chicago, IL · Remote

$18/hr

Workspace with appropriate desk and chair. * Ability to work without frequent interruptions ... Join a team dedicated to helping members access the medications and care they need. Apply today to ...

New

Danaher

Pricing Manager - Remote

Chicago, IL · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

Danaher

Pricing Manager - Remote

Chicago, IL · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Chicago, IL

Remote Help Desk information

See Chicago, IL salary details

$13

$23

$34

How much do remote help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote help desk in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Chicago, IL? The most popular types of Help Desk jobs in Chicago, IL are:
What are popular job titles related to Remote Help Desk jobs in Chicago, IL? For Remote Help Desk jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Chicago, IL look for? The top searched job categories for Remote Help Desk jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Help Desk jobs? Cities near Chicago, IL with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Chicago, IL as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,605 per year, or $23.8 per hour.

Help Desk Support Analyst Level 3

BridgePoint Technologies, LLC.

Lombard, IL • On-site, Remote

$20.25 - $27.50/hr

Full-time

Re-posted 23 days ago

Job description

PLEASE NOTE THAT WE WILL NOT RESPOND TO APPLICANTS THAT DO NOT FOLLOW THE INSTRUCTIONS AT THE BOTTOM OF THIS JOB POSTING
If you have experience helping people with their computer issues, then we may have the perfect position for you. Do you also have experience working in a heavily customer service driven field like Retail or Food Services (restaurants), or other experience working customer service driven roles? Please keep reading to determine if you're a good fit for what we're looking for in a Help Desk Support Analyst Level 3
The ideal person we are looking to fill our position loves supporting people when they need help. This is at the core of what we do at BridgePoint Technologies every day. We put the needs of the customer first. I know that sounds a bit cliché, but it's true. Our focus is helping our customers grow their business by solving all their technology challenges. We believe in educating our clients, so they can make better decisions about technology and how best to implement it within their organization.
Now if you don't agree with what you've read up to now, then we suggest you stop right here because it's likely not a good use of your time.
Since you are still reading, you must be the type of person that loves helping people and enjoy educating those you serve in order to make better decisions. We have a few more questions for you before you take time to send us your resume. Are you a team player? Specifically, are you the type of team player that appreciates an environment where you are encouraged to be transparent with you peers, and they are open and honest with you in return? Are you hungry for personal and professional growth? Do you love being part of a fast paced environment where you're surrounded by like-minded driven individuals and supporting companies that are growing at over 20% a year? Here's a little bit more about what we're looking for in a Help Desk Support Analyst Level 3. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regrading their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. We're looking for someone who can work both proactively and reactively, depending on the needs of the particular situation, on networks, desktops, laptops, applications, phones, tablets, and email. We're wanting someone who has a passion for an advanced knowledge of Windows operating systems and an strong knowledge of networking and Windows domain environments along with VMWare. We will need you to be the escalation point for Level 1 and Level 2 resources.
In closing if you are a humble, patient, authentic person that loves working with people as much as you do working with technology, then please follow these instructions carefully as we want to hear from you!
THIS IS AN OPEN BOOK TEST: Please apply with your resume in PDF format with a cover sheet explaining why you think you are a great candidate and please include what you are looking to be paid. Thank you very much for your interest and we look forward to speaking with you soon!

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