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Internal Help Desk Jobs in Chicago, IL (NOW HIRING)

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", "1st shift". Starting Pay $50k - $60K ... Use internal resources, documentation, and online references to investigate unfamiliar issues and ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Use internal resources, documentation, and online references to investigate unfamiliar issues and ...

Bystronic Inc.

Help Desk Technician

Hoffman Estates, IL · On-site

$19.50 - $26.50/hr

The Helpdesk Technician provides Bystronic customers with excellent technical support for our ... Create and maintain internal documentation and knowledge base articles * Travel up to 25% as needed ...

Beacon Staffing

IT Help Desk Associate

Chicago, IL · On-site

$25/hr

Position: IT Help Desk Reason for Opening: Volume support - IT Generalist who manages this work is ... Competition/Internal HR: EXCLUSIVE Start Date (reason for specific start date): ASAP, targeting ...

New

Midwest Foods

IT Help Desk

Chicago, IL

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

MIDWEST FOODS MCC

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Chicago, IL

Internal Help Desk information

See Chicago, IL salary details

$13

$23

$34

How much do internal help desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for internal help desk in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Chicago, IL?

For Internal Help Desk jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Chicago, IL look for?

The top searched job categories for Internal Help Desk jobs in Chicago, IL are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $49,605 per year, or $23.8 per hour.

Help Desk Analyst

HARRIS & HARRIS LTD

Chicago, IL • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Help Desk Analyst to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Help Desk Analyst

The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization.

Location: must be on-site at our office in Downtown Chicago daily

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, must be able to work after hours and on weekends as needed.

Salary: $40,000.00 to $55,000.00 annually

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

· Medical, Vision, and Dental insurances from premium providers

· 401K with matching

· Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance

· Tuition Reimbursement

· Paid Time Off

· Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

· Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.

· Install, configure, troubleshoot and resolve hardware, software and connectivity issues.

· Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.

· Maintain and update the ticket tracking, asset management and inventory tracking systems.

· Responsible for user setups, moves and system permissions.

· Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions.

WHAT YOU MUST POSSESS

Must Have:

· A minimum of 1 year of experience in a help desk or similar role

· High School Diploma or Equivalent

· Experience and knowledge troubleshooting Microsoft Office Suite and Windows

Other Required Skills:

· Strong ability to prioritize work appropriately, be flexible and be well organized.

· Exceptional analytical and problem-solving skills.

· Ability to think out of the box and implement smart solutions to ever changing company needs.

· Excellent verbal and written communication skills.

· Excellent customer service skills.

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

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