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Remote Help Desk Jobs in Chicago, IL (NOW HIRING)

GLORY

Field Service Technician - Albany, GA

Chicago, IL · On-site +1

$22.48 - $27/hr

United States/Remote Reporting To: District Service Manager Compensation: $22.48 - $27.00 / hour ... However, this position is not intended for IT or help desk professionals. REQUIRED SKILLS AND ...

Wing Assistant

Sales Development Representative

Worth, IL · Remote

$40K - $50K/yr

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... A reliable home/remote work setup and the self-discipline to run a high-volume desk without an ...

Wing Assistant

Sales Development Representative

Chicago, IL · On-site +1

$40K - $50K/yr

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... A reliable home/remote work setup and the self-discipline to run a high-volume desk without an ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

Allied

Client Service Representative

Chicago, IL · On-site +1

$23 - $24/hr

Help facilitate the renewal of existing cases by management of claim reviews and service level ... desk role requiring extended sitting and computer work. WORK ENVIRONMENT * Remote Here at Allied ...

Allied

Associate Client Executive

Chicago, IL · On-site +1

$72K - $75K/yr

Help facilitate the renewal of existing cases by managing claim reviews, stop loss marketing, and ... desk role requiring extended periods of sitting and computer work. WORK ENVIROMENT * Remote Here at ...

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Showing results 21-40

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Chicago, IL

Remote Help Desk information

See Chicago, IL salary details

$13

$23

$34

How much do remote help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote help desk in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Chicago, IL? The most popular types of Help Desk jobs in Chicago, IL are:
What are popular job titles related to Remote Help Desk jobs in Chicago, IL? For Remote Help Desk jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Chicago, IL look for? The top searched job categories for Remote Help Desk jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Help Desk jobs? Cities near Chicago, IL with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Chicago, IL as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,605 per year, or $23.8 per hour.

Field Service Technician - Albany, GA

GLORY

Chicago, IL • On-site, Remote

$22.48 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Field Service Technician - Albany, GA
Department: Service - Field Service
Employment Type: Permanent - Full Time
Location: United States/Remote
Reporting To: District Service Manager
Compensation: $22.48 - $27.00 / hour
Description
As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:
• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment
PAY RANGE:
• $20 - $27 an hour
• Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
• A 10% shift differential will be paid for working 2nd shift hours.
WORK SCHEDULE:
• Days: Monday - Friday
• Time: 8:00 am - 5:00 pm, On call rotation every four weeks
Main Responsibilities
  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Keep customer apprised of progress during maintenance or a down system situation
  • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
  • Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).

Skills, Knowledge & Expertise
Education Level:
  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:
  • Excellent customer service and communication skill
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
  • AC/DC power distribution, and digital/analog circuitry
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver's License
  • While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

REQUIRED SKILLS AND COMPETENCIES
  • A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
  • Must be able to lift up to 50 pounds without assistance
  • Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
  • Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
  • Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
  • Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
  • Must be able to drive to customer sites during working hours
  • Occasional travel outside your assigned territory including air and overnight travel may be necessary
  • Ability to accommodate limited accessibility at a job site
  • Ability to work autonomously with minimal supervision

Benefits
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
  • 401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
  • Health insurance - 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
  • Paid Parental Leave
  • MDLive - 24/7 Virtual Doctor plus a Nurse Line
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D - Company paid
  • Short Term Disability / Long Term Disability / Employee Assistance Program - Company paid
  • Paid Vacation - start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
  • Paid Sick days based on City/State requirements
  • Paid Holidays - 9 to 11 days based on start date
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity
  • Opportunities for internal promotions/career advancement
  • Company Vehicle/Insurance - this benefit only applies to certain positions

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Physical Demands and Work Environment Statement
The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.
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