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Remote Help Desk Jobs in Springfield, IL (NOW HIRING)

Village Media Inc.

Editor

Springfield, IL · Remote

$72K/yr

The ability to mentor others and a passion for helping journalists grow their skills. * A deep ... Work Arrangement: Remote/Work-from-Home, with a strict requirement of residing within the ...

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Springfield, IL

Remote Help Desk information

See Springfield, IL salary details

$12

$22

$33

How much do remote help desk jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for remote help desk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Springfield, IL? The most popular types of Help Desk jobs in Springfield, IL are:
What are popular job titles related to Remote Help Desk jobs in Springfield, IL? For Remote Help Desk jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Springfield, IL look for? The top searched job categories for Remote Help Desk jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Help Desk jobs? Cities near Springfield, IL with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Springfield, IL as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.
Financial Analysis and Audits Manager (SPSA, Opt 2)

Financial Analysis and Audits Manager (SPSA, Opt 2)

State of Illinois

Springfield, IL • On-site, Remote

$9.5K - $11K/mo

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

State Of Illinois rating

7.8

Company rating: 7.8 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

19th of 50 rated states

Job description

Job Requisition ID: 56759
BPIS: 07740

Opening Date: 06/16/2026
Closing Date: 07/01/2026
Agency: Department of Healthcare and Family Services
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070) 
Skill Option: Fiscal Management/Accounting/Budget/ Internal Audit/Insurance/Financial 
Bilingual Option: None
Salary: Anticipated starting salary range $9,500 - $11,000
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Federally Funded, Gubernatorial (Management Bill) Exclusion from Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview:

The Illinois Department of Healthcare and Family Services, Division of Finance, Bureau of Health Finance is seeking to hire a detailed-oriented manager for the position of Financial Analysis and Audits manager. The ideal candidate should find interest in reviewing healthcare provider cost reports and working with electronic spreadsheets and databases. The position will supervise and conduct desk audits and reviews of Bureau cost reports for provider types including hospitals, Federally Qualified Health Centers (FQHC) nursing home capital reports, ambulance transportation providers, and others as needed. The ideal candidate should possess work experience with Medicare and Medicaid cost reporting requirements, rate setting methodologies for hospitals, nursing homes, and other Medicaid providers, accrual basis accounting, developing financial analysis review reports, audit reports, and audit checklists. A Certified Public Accountant designation is preferred.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

  • Monday-Friday work schedule
  • Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually.
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
  • Employees earn (3) paid Personal Days annually.
  • (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions
  • Subject to management approval, serves as the Financial Analysis and Audits Manager for the Illinois Department of Healthcare and Family Services (HFS), Division of Finance, Bureau of Health Finance (BHF) by completing audits and in-depth financial and solvency analysis of financial statements, applications, and cost reports filed by current and potential patient service providers for BHF
  • Plans, directs, and evaluates the operations of the Financial Analysis and Audits programs
  • Serves as full line supervisor
  • Acts as chief liaison and Bureau spokesperson for the Financial Analysis and Audits program
  • Advises and consults with Department staff, other state and federal agencies, and professional and lay groups on Department policies and procedures relating to financial audits
  • Collaborates and cooperates with staff to identify and correct problems or inefficiencies occurring in editing and processing of related computer reports and/or statistics
  • Serves on the senior management team
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college
  • Requires four (4) years of progressively responsible administration experience in the fields of accounting, internal auditing, insurance, and/or finance
Preferred Qualifications
  • Four (4) years of experience assuming fiscal management responsibilities for public or private programs ensuring compliance with Federal and State Statutes, Rules, and Regulations
  • Four (4) years of experience working with the principles of governmental and private accounting and financial statement analysis
  • Four (4) years of professional supervisory experience with management and leadership skills
  • Four (4) years of administrative experience working on audits and reviewing financial information
  • Four (4) years of experience providing estimates on costs of new policies or program changes proposed or enacted by State legislature or the Federal government
  • Four (4) years of experience in the development and management of a major program
  • A master's degree in accounting, internal auditing, insurance, and/or finance
  • A CPA Certificate or license
  • A working knowledge of Microsoft 365 with advanced skills in Excel, Access, and use of Visual Basic Macros
Conditions of Employment
  • Requires completion of a background check and self-disclosure of criminal history
  • Requires the ability to utilize and maintain state issued equipment such as a laptop
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties
  • Overtime is a condition of employment, and you may be requested or required mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This includes the ability to work evenings and weekends
  • This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant /employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours: Monday - Friday 8:30am - 5:00pm
Headquarter Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: HFS.DOFApps@illinois.gov
Posting Group: Leadership & Management

Statement of Economic Interest:

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings. 

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

What State Of Illinois employees say

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About State of Illinois

Sourced by ZipRecruiter

The State of Illinois is not a traditional company, but rather a governmental entity encompassing diverse agencies and departments that serve the constituents of Illinois. Based in Illinois, United States, this governmental body communicates with its citizens through the official website illinois.gov. The website is a one-stop resource for Illinois residents to access information about the state's services, including education, healthcare, transportation, and public safety, among others.

Company size

11 - 50 Employees

Headquarters location

Springfield, IL, US

Year founded

2009

Social media

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