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Entry Level Help Desk Support Jobs in Springfield, IL

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

They will also provide additional support to our System Administrators. This includes receiving ... on help at the desk level. Essential Duties and Responsibilities: * Evaluate urgency of issues ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ... Taking Care of You - Our Benefits At Ivy, we believe in supporting our team both at work and in ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ... Taking Care of You - Our Benefits At Ivy, we believe in supporting our team both at work and in ...

Hilton Worldwide Holdings

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ... Taking Care of You - Our Benefits At Ivy, we believe in supporting our team both at work and in ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ... Taking Care of You - Our Benefits At Ivy, we believe in supporting our team both at work and in ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ... Taking Care of You - Our Benefits At Ivy, we believe in supporting our team both at work and in ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Springfield, IL

Entry Level Help Desk Support information

See Springfield, IL salary details

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$32

How much do entry level help desk support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level help desk support in Springfield, IL is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Springfield, IL?

For Entry Level Help Desk Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Springfield, IL look for?

The top searched job categories for Entry Level Help Desk Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Entry Level Help Desk Support jobs?

Cities near Springfield, IL with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,971 per year, or $20.7 per hour.

IT Help Desk Technician

United Community Bank

Auburn, IL • On-site

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description


United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will work from our Auburn, Illinois location and will be responsible for end user computing support. They will also provide additional support to our System Administrators. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require the individual to give hands on help at the desk level.
Essential Duties and Responsibilities:
  • Evaluate urgency of issues, select, and take appropriate steps toward resolution or escalation
  • Install hardware and peripheral components such as monitors, keyboards, printers and scanners
  • Load appropriate software packages such as operating systems, networking components and office applications
  • Provide telephone, in-person and online support to end-users
  • Keep all assigned non-ticket tasks up to date along with resolution dates for each task
  • Responsible for imaging and building workstations and laptops
  • Responsible for patching user machines and servers
  • Responsible for Active Directory user changes, maintenance, and general housekeeping
  • Assist in providing support for audio/visual equipment in conference and training rooms
  • Working knowledge of mobile device technologies and OS
  • Responsible for printer maintenance and troubleshooting including print server and print queues
  • Responsible for the development and maintenance of all end user Desktop FAQs and "How To" articles
  • Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to maintain continuity to assist with troubleshooting and problem resolution
  • Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues
  • Other related duties as assigned

Experience and Skills
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements:
  • Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
  • Experience using ITI/Director a plus

Education/Experience Requirements:
  • Associate's degree or Vocational training in Computer Science/MIS or equivalent experience preferred
  • Experience with Powershell, SQL, JavaScript, XML or similar scripting and logic experience a plus

Additional Requirements:
  • Previous customer service skills preferred
  • Strong attention to detail and accuracy
  • Strong time management and organizational skills
  • Ability to practice discretion and handle confidential information in a professional manner
  • Ability to handle sensitive and confidential situations and comprehend the level of confidentiality that comes along with the position and protecting employee's, customer and Bank information
  • Problem Solving/Analysis skills
  • Ability to communicate effectively with customers and coworkers
  • Ability to read, write and comprehend simple instructions, short correspondence and memos
  • Ability to perform basic mathematical calculations and to work with mathematical concepts and apply them to work situations
  • Ability to manage and execute more than one task at a time
  • Ability to define problems, collect data, establish facts, and draw vaild conclusions
  • Ability to independently perform duties, establish priorities and meet deadlines with limited supervision
  • Ability to adhere to safety and compliance regulations and procedures
  • Knowledge of financial institution regulations
  • Ability to excercise sound judgement that is consistent with established policies, procedures and business practices
  • General knowledge of bank procedures and how they apply to other areas of the bank

Attendance Requirements:
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.
Certificates, licenses, or registrations:
  • None required

Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical requirements:
  • Requires bending, stooping or standing as necessary
  • Requires the ability to hear, speak and/or signal people
  • Effectively communicate verbally, in writing, and in English
  • Requires manual dexterity, typing, and the ability to key in transactions
  • The employee may occasionally lift and/or move up to 25 pounds

Job Benefits
The following benefit programs are available to all employees:
  • 401(k) retirement plan (requires 30 days of employment, age 20)
  • Paid Leave Time
  • Free checking account including identity theft and cellphone protection, Roadside Assistance and more
  • Free savings account & Safety Deposit Box
  • Cashier's checks

In addition, the following benefits are available to all full-time employees after meeting eligibility requirements:
  • Vacation time (requires 30 days of employment)
  • Sick/Personal Time (requires 90 days of employment)
  • Holidays
  • Jury Duty leave
  • Health Insurance (requires 30 days of employment)
  • Dental Insurance (requires 30 days of employment)
  • Vision Insurance (requires 30 days of employment)
  • Life Insurance (requires 30 days of employment)
  • Short-Term Disability Insurance (requires 30 days of employment)
  • Long-Term Disability Insurance (requires 30 days of employment)
  • Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 30 days of employment)
  • Tuition Reimbursement
  • Military Leave

Some benefit programs require contributions from the employee and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents.
Please visit https://ucbbanks.com/careers for more information on UCB's complete benefit package.

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