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It Helpdesk Manager Jobs in Springfield, IL (NOW HIRING)

LRS

IT Project Manager

Springfield, IL

$40 - $70/hr

LRS Consulting Services is seeking an experienced Sr. IT Project Manager for our client in Central Illinois. This is a 6-month contract to hire opportunity for the right person. If you're that person ...

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Showing results 1-20

All JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, IL

It Helpdesk Manager information

See Springfield, IL salary details

$37.2K

$83K

$123.4K

How much do it helpdesk manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for it helpdesk manager in Springfield, IL is $83,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Springfield, IL? For It Helpdesk Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Springfield, IL look for? The top searched job categories for It Helpdesk Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for It Helpdesk Manager jobs? Cities near Springfield, IL with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, IL as of June 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,036 per year, or $39.9 per hour.
IT Infrastructure and Support Manager

IT Infrastructure and Support Manager

TRIGO Global Quality Solutions

Springfield, IL • On-site

$100K - $130K/yr

Full-time

Posted 3 days ago

Job description

IT Infrastructure and Support Manager

Trigo Quality Solutions

Peoria, IL

Hybrid Role

Overall Purpose

The IT Infrastructure and Support Manager, leads all IT operations and systems for the Americas region (US, Canada, Mexico, and Brazil). This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the stability, security, and scalability of IT services.

The position requires close partnership with the global corporate IT leadership (based in France) to align regional activities with global strategy. This role is also key to supporting TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.

May Report to

EVP, TRIGO Americas / Group Digital and IT Office

ResponsibilitiesStrategic Business Partnership
  • Partner with executive leadership to define the regional IT roadmap
  • Lead and supervise all regional IT infrastructure projects, developing progress reports, requirements documentation, and presentations
  • Collaborate with Finance, Operations, and Sales to enable cross-functional digital solutions
  • Provide data integration and analytics support
  • Represent IT in management reviews, ensuring alignment between technology and corporate strategy
Core Technology & Infrastructure Management
  • Oversee and actively participate in the management and troubleshooting of all network operations, inter-office connectivity, and secure remote access (VPN)
  • Maintain and optimize physical and virtual servers, databases, and hosting environments
  • Ensure regular data backups, business continuity, and disaster recovery readiness
  • Evaluate emerging technologies and cloud solutions to enhance efficiency and scalability
  • Conduct regular audits of local infrastructure, IT contracts, and organization to ensure alignment with Group IT standards.

Cyber Security & Risk Management

  • Lead the hands-on implementation, configuration, and management of cybersecurity tools and threat-detection systems
  • Manage user access controls, onboarding/offboarding processes, and system privileges
  • Ensure compliance with corporate and legal standards (e.g., GDPR, data protection)
  • Develop, test, and maintain Business Continuity and Disaster Recovery plans
IT Resource & Financial Management
  • Optimize IT assets, vendor relationships, and budgets to maximize value and control costs:
  • Manage procurement, deployment, and lifecycle of hardware and software assets and licenses
  • Lead vendor negotiations and manage service contracts and provider performance
  • Prepare and manage the annual IT budget; report on expenses, KPIs, and ROI
User Support & Team Leadership
  • Lead and mentor the IT helpdesk team, directing service operations, monitoring SLAs, and acting as the final point of technical escalation.
  • Develop internal documentation, user guides, and training to improve technology adoption
  • Promote a culture of safety, collaboration, and continuous improvement
Other
  • Any other duties as assigned
Knowledge, skills, abilities

Hard skills

Values & attitudes


Required

· Azure Expertise: Proven experience leading an Azure migration; deep expertise in designing, deploying, and managing Azure infrastructure (Azure Policy, RBAC, Defender for Cloud, Monitor, ASR).

· Hybrid Infrastructure: Deep understanding of traditional on-premises infrastructure (Windows Server, Active Directory, Virtualization) and its integration with Azure.

· Networking & Security: Strong technical background in network administration (IP, VPN, LAN/WAN), telecom, and core IT security principles.

· Proficiency in English.


Global team spirit

· Team player

· Open-minded

Excellence

· Reactive

Customer focus

· Client oriented

· Reliable & trustworthy

· Flexible

· Initiative

· Autonomous

· Innovative

Work experience

Overall recommendations


· Minimum 7 years of progressive, hands-on IT operations or infrastructure management experience, ideally within a multi-site or service organization

· Proven leadership in managing technical teams, vendors, and enterprise-level systems

· Demonstrated experience both leading and serving as a key technical contributor on IT projects, from requirements gathering through to delivery and reporting

Education background

Overall recommendations


· Bachelor's Degree in Information Technology, Computer Engineering, or related field

· Certification such as "Microsoft Certified: Azure Solutions Architect Expert" is highly preferred.



Job Posted by ApplicantPro