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It Helpdesk Manager Jobs in Springfield, IL (NOW HIRING)

Alert IT Solutions

GIS Developer

Springfield, IL

Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for ... cases. · Publish, manage, and maintain GIS services (map services, feature services). · ...

Hshs

Information Security Architect

Springfield, IL · On-site +1

$61.43 - $92.15/hr

Collaborating with IT, clinical engineering, compliance, privacy, and business teams, the role ... Key expertise includes cybersecurity strategy, risk management, secure system design, cloud ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, IL

It Helpdesk Manager information

See Springfield, IL salary details

$37.2K

$83K

$123.4K

How much do it helpdesk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it helpdesk manager in Springfield, IL is $83,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Springfield, IL?

The most popular types of It Helpdesk jobs in Springfield, IL are:

What are popular job titles related to It Helpdesk Manager jobs in Springfield, IL?

For It Helpdesk Manager jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Springfield, IL look for?

The top searched job categories for It Helpdesk Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for It Helpdesk Manager jobs?

Cities near Springfield, IL with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $83,036 per year, or $39.9 per hour.

Manager, IT Identification Administration and System Governance

Option Care

Springfield, IL

$112K - $187K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Manager, IT Identification Administration and System Governance is responsible for managing the planning and implementation of identification and system governance related projects and team members that impact corporate revenue stream, customer facing functions, or critical internal functions. Executes operating plan for specific team. Develops and implements strategy and vision for the team.

Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

  • Oversees the planning and implementation of IT identification and system governance related projects that have an impact on corporate revenue stream, customer facing functions or critical internal functions. Manages project budgets, timelines, and risks.
  • Manage the execution and on-going day-to-day maintenance related activities of IT identification and system governance related initiatives & projects.
  • May assist senior manager and/or directors in the development of department budgets/plans.
  • Collects and reviews information for improvement initiatives related to identification and system governance
  • Coaches, mentors and develops team members through recruitment, hiring, development plans, performance management, career development, training to assure appropriate resources and minimize costs for completion of projects within designated time frames.
  • Manages outsourced services within project constraints. Supports directors to evaluates vendor performance, needs assessment, spend optimization, and risk management.
  • Manages internal ongoing second level support of existing applications/infrastructure, while being accountable to the business for overall support and business concerns and issues.
Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Yes- X

Basic Education and/or Experience Requirements

  • Bachelor's degree and at least 5-7 years of progressive IT experience within a related discipline.

Basic Qualifications

  • Previous experience managing projects.
  • Experience developing and delivering presentations to various audience levels within an organization.
  • Knowledge of new technologies and trends in the retail, healthcare and information technology industries.
  • Experience communicating both verbally and in writing to various audiences.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.

Travel Requirements: (if required)

  • Minimal travel (0% - 5%) for business related purposes.

Preferred Qualifications & Interests (PQIs)

  • Master's degree.
  • Previous management experience.
  • Applicable IT related certification(s).

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $112,439.64-$187,406.90

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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