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It Helpdesk Manager Jobs in Springfield, IL (NOW HIRING)

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We help educators identify their financial goals and develop plans to achieve them. This includes ... The IT Manager, Desktop Support is responsible for delivering high-quality end-user support ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Manager Desktop Support

Springfield, IL

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, IL

It Helpdesk Manager information

See Springfield, IL salary details

$37.2K

$83K

$123.4K

How much do it helpdesk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for it helpdesk manager in Springfield, IL is $83,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Springfield, IL? For It Helpdesk Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Springfield, IL look for? The top searched job categories for It Helpdesk Manager jobs in Springfield, IL are:
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It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $83,036 per year, or $39.9 per hour.

Information Technology Project Manager 24-E-08

Illinois Attorney General

Springfield, IL • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Salary : $80,000.00 - $110,000.00 Annually
Location : Chicago or Springfield
Job Type: Full-Time
Job Number: 24-E-08
Administration: Deputy Chief - Administration
Bureau: IT - Chicago
Opening Date: 02/11/2026
Summary of Duties and Responsibilities
Under the direction of the Chief Technology Officer, Deputy Chief Technology Officers and Senior Information Technology Project Manager, the Information Technology Project Manager is responsible for assisting with supervising the IT development staff throughout all phases of project management and development, from the planning and design stages through testing and implementation. Additional responsibilities include but are not limited to monitoring the technical project's progress to ensure that IT development staff are meeting deadlines, establishing standards, and addressing security levels identified for each application. The IT Project Manager shall help ensure that the proper testing and training environments are in place for each project as well as certify and accredit the environment where the application will reside. The IT Project Manager shall also analyze users' needs, recommend software upgrades for end-users' existing programs and systems, create flowcharts, review the models that instruct programmers and programmer analysts as they write software code, and ensure that all documentation is completed for technical and end user manuals. Additionally, the IT Project Manager is responsible for helping coordinate the workflow between the development staff, office automation coordinators, and the Network Administrator/Supervisor when new projects are initiated and implemented or existing applications are upgraded.
Qualifications
This position requires a Bachelor's degree in computer science with a concentration in database administration or computer programming, along with three years of progressively responsible management experience, or 5-7 years of experience in a comparable position or environment. Attendance and the ability to maintain satisfactory working relationships with other employees and the general public are essential functions of this position.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.
As an employee of the Illinois Attorney General's Office, you'll have access to many great benefits. Join the legal team responsible for protecting the public interest of the state and the people of Illinois!
  • Health and Dental insurance along with free Vision insurance*
  • Pension Benefits through the State Employees'; Retirement System
  • Deferred Compensation: supplemental retirement savings program-457k
  • Commuter Savings Program: pre-tax transportation program
  • Flexible Spending: Medical and Dependent pre-tax savings program
  • Life insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available
  • Disability coverage
  • Employee Assistance Program through ComPsych
  • Holidays: 13 1/2 paid
  • Vacation days: minimum of 12 days, maximum of 27 days, prorated
  • Personal days: 4 annually
  • Floating Holiday: 1 annually
  • Sick days: 1 per month
  • For attorneys, office provided Continuing Legal Education
  • Semi-monthly payroll

*Health and Dental cost ranges: for single: $131.00 - $314.00 monthly; for family: $299.00 - $653.00 monthly
For more information on benefits:

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