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Remote It Help Desk Jobs in Springfield, IL (NOW HIRING)

Hshs

Information Security Architect

Springfield, IL · On-site +1

$61.43 - $92.15/hr

Collaborating with IT, clinical engineering, compliance, privacy, and business teams, the role ... Corporate Services o Schedule: Full Time o Location: 100% remote, accepting applicants that can ...

micro1 AI

Technology Transactions Counsel

Springfield, IL · On-site +1

$350K - $410K/hr

Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... Help shape scalable legal processes as the company and its commercial relationships grow in ...

Hshs

Epic Analyst I-Lumens

Springfield, IL · On-site +1

$31.03 - $46.54/hr

Experience Qualifications * 1 year of healthcare IT, clinical, hospital/ambulatory business office ... These tools may help our recruiting team organize applications, search for resumes, identify ...

HB Travels

Booking Coordinator (Remote)

Springfield, IL · Remote

$17 - $21.75/hr

... to help you succeed. Key Responsibilities * Coordinate travel reservations, including hotels ... Communicate booking details and travel information clearly and professionally * Provide outstanding ...

HB Travels

Booking Coordinator (Remote)

Springfield, IL · Remote

$20K - $45K/yr

... to help you succeed. Key Responsibilities * Coordinate travel reservations, including hotels ... Communicate booking details and travel information clearly and professionally * Provide outstanding ...

Connection

Onboarding IAM - Ent

Springfield, IL · On-site +1

$22.28 - $27.85/hr

Help customers maximize the value of their technology investments. * Partner with customers on ... Knowledge of IT hardware, software, cloud, or technology solutions. * Experience preparing solution ...

micro1 AI

Corporate Counsel - Remote

Springfield, IL · Remote

$90 - $130/hr

Remote Job Summary: We are seeking seasoned General Counsels for a part-time role at the forefront ... This is an opportunity to work at the intersection of law and technology. * You will help define ...

micro1 AI

Commercial Counsel - Remote

Springfield, IL · Remote

$90 - $130/hr

Remote Job Summary: We are seeking seasoned General Counsels for a part-time role at the forefront ... This is an opportunity to work at the intersection of law and technology. * You will help define ...

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote it help desk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Springfield, IL?

The most popular types of It Help Desk jobs in Springfield, IL are:

What are popular job titles related to Remote It Help Desk jobs in Springfield, IL?

For Remote It Help Desk jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Springfield, IL look for?

The top searched job categories for Remote It Help Desk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote It Help Desk jobs?

Cities near Springfield, IL with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Springfield, IL as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

Senior Project Manager (IT/Security) (Remote)

Diversified Services Network, Inc.

Springfield, IL • On-site, Remote

$129K - $130K/yr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Title: Senior Project Manager (IT/Security) (Remote)
Duration: 1 year with 37.5 hours a week
Location: Remote
On-site (Springfield, IL) presence during the first week is required for onboarding and meeting the team (Minimum 3 days).
Job Summary
Our client is seeking a Senior Project Manager to support the Information Security team in planning, executing, and delivering IT security initiatives. This is a hands-on role requiring a technical project manager with cybersecurity ("security shop") experience who will actively manage projects-not just observe. The ideal candidate will be an integral part of the team, driving execution, anticipating risks, and ensuring the successful delivery of complex initiatives.
Key Responsibilities
  • Actively lead and manage projects end-to-end, ensuring timely and successful delivery
  • Track project status, monitor progress, and provide clear updates to stakeholders
  • Identify, escalate, and resolve issues proactively
  • Develop a strong understanding of project scope, timelines, and dependencies
  • Serve as a key partner to stakeholders, acting as a trusted advisor ("project manager whisperer")
  • Be an integral part of the team, contributing to both planning and execution
  • Forecast potential risks/issues and communicate them effectively with mitigation strategies
  • Develop and maintain detailed project plans, schedules, and timelines
  • Create, assign, and manage tasks across project teams
  • Coordinate with cross-functional teams, leadership, and stakeholders
  • Ensure adherence to EPMO standards, project charters, and required documentation. Coach teams on project management processes and best practices
  • Facilitate status meetings, reporting, and stakeholder communication
  • Drive audit remediation efforts, including identifying issues, defining tasks, and ensuring resolution
  • Support and manage change management initiatives
  • Oversee technical deployments, ensuring smooth execution
  • Collaborate closely with security teams to align priorities and execution

Required Qualifications
  • 8 years of experience in Project Management, including 5 years leading IT security initiatives
  • Proven experience as a hands-on Technical Project Manager in a cybersecurity environment
  • Experience working within an EPMO or PMO environment, with adherence to project governance standards, charter development, and required documentation
  • Strong ability to manage, not just coordinate, complex projects
  • Experience with Microsoft Project for planning and tracking
  • Experience with ServiceNow SPM (Strategic Portfolio Management) module
  • Proficiency in Microsoft Office Suite (required)
  • Strong understanding of audit remediation, risk management, and compliance
  • Experience managing change management and technical deployments
  • Ability to manage multiple projects and priorities simultaneously
  • Excellent communication, leadership, and stakeholder management skills
  • Ability to understand technical concepts and translate them into actionable plans.

Additional Information about the role:
• More info on Security PM Need: Not just a project observer
  • They will actively manage the project
  • Track Status
  • Escalate issues
  • Understand and grasp the project
  • Need to be a technical project manager with Cyber shop experience
  • Project manager whisperer
  • Be an integral part of the team
  • Knowledge of potential issues with the ability to forecast and effectively communicate those issues
  • Microsoft Project experience
  • ServiceNow SPM module experience- If unable to find, then exposure to the SPM module is fine.
  • EPMO, charter & paperwork
  • Needs to know what has to happen and when
  • Coach the process

A couple of the projects we know will be:
  • Mitigating IRS audit findings
  • Integration of Mainframe RACF with SailPoint
  • Solution for managing public accounts
  • Pen Testing Project Management

Benefits
  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

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