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Remote It Help Desk Jobs in Springfield, IL (NOW HIRING)

Epic Analyst II-Resolute PB

Springfield, IL ยท On-site +1

$34.21 - $51.31/hr

High School Diploma or equivalent and 3 years of experience in healthcare IT, clinical, hospital ... These tools may help our recruiting team organize applications, search for resumes, identify ...

Onboarding IAM - Ent

Springfield, IL ยท On-site +1

$22.28 - $27.85/hr

... helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at ... IT solutions at a competitor VAR or Tier 1 manufacturer/publisher. โ€ข Possess a high level of ...

Digital Health Analyst

Springfield, IL ยท On-site +1

$39.60 - $59.40/hr

High School Diploma or the equivalent plus five (5) years of experience in information technology ... These tools may help our recruiting team organize applications, search for resumes, identify ...

RECRUITER I

Springfield, IL ยท Remote

$36/hr

... Remote. This is an excellent opportunity to join a company provides electric power, natural gas, and energy management services. It has approximately two million customers across the continental ...

Medicaid AI Lead

Springfield, IL ยท On-site +1

$71K - $156K/yr

... IT environment. * Minimum of 2 years experience of project management methodologies, with ... The starting pay range for this remote role is $71,040 - $156,560. This range reflects the minimum ...

Medicaid AI Lead

Springfield, IL ยท On-site +1

$71K - $156K/yr

... IT environment. * Minimum of 2 years experience of project management methodologies, with ... The starting pay range for this remote role is $71,040 - $156,560. This range reflects the minimum ...

iOS Engineer -Remote

Springfield, IL ยท Remote

$166K - $191K/yr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Build new user-facing features and help drive the Poe product roadmap * Create tools and ...

Client Success Manager Remote-Americas Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm ... It includes becoming a trusted advisor to clients, helping them maximize their investment in ...

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Remote It Help Desk information

See Springfield, IL salary details

$12

$22

$33

How much do remote it help desk jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote it help desk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Springfield, IL? The most popular types of It Help Desk jobs in Springfield, IL are:
What are popular job titles related to Remote It Help Desk jobs in Springfield, IL? For Remote It Help Desk jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Springfield, IL look for? The top searched job categories for Remote It Help Desk jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote It Help Desk jobs? Cities near Springfield, IL with the most Remote It Help Desk job openings:
Infographic showing various Remote It Help Desk job openings in Springfield, IL as of June 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

Epic Analyst II-Resolute PB

Hshs

Springfield, IL โ€ข On-site, Remote

$34.21 - $51.31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Job description

Pay Range:

$34.21 - $51.31

A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

Hospital Sisters Health System (HSHS) is seeking an Epic Analyst II-Resolute PB to join our team. Under general supervision, assists in the gathering and analyzing of data, development, support and functionality roll out of Epic and other supporting IT systems. Assists local ministries in optimizing their workflow processes through building applications that are tailored to meet the organization's needs. Demonstrates a very good working knowledge of the Epic system's capabilities and functional use and applies their knowledge of clinical and/or business workflows to assist in the implementation of a system that meets process needs.
Position Specifics:
o Department: IT
o Core Function: Corporate Services
o Schedule: Full Time, 40 hrs/wk
o Location: 100% remote, accepting applicants that can work remotely and live in AZ, FL, IL, IN, KY, MI, MO, NC, NE, NH, SC, TN, TX, OH, WI, or WY.
o Compensation that aligns with your experience
INTERNET SPEED REQUIREMENTS:
Download speeds must be at least 20 Mb or higher. (100 Mb or higher is preferred.)
Upload speeds must be at least 6 Mb or higher. (10 Mb or higher is preferred.)
Latency/Ping must be under 100 ms. (Under 60 ms is preferred.)


Education Qualifications

  • Associate's degree in Clinical, Informatics, Computer Science, Business or related field is required.
  • High School Diploma or equivalent and 3 years of experience in healthcare IT, clinical, hospital/ambulatory business office environment or related experience may be accepted in lieu of an Associate's degree.

Experience Qualifications

  • 3 years of Epic Application Analyst or related experience is required. (This experience level is required in addition to the experience that would be required in lieu of education if colleague does not meet the Associate's degree requirement.)

Certifications, Licenses and Registrations

  • Epic certification or accreditation in designated functionality module(s) is required or must be obtained within six (6) months.

Job Description

Scheduled Weekly Hours:

40

Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

Benefits: HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.

  • Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.

  • Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.

  • Retirement benefits including HSHS
    contributions.

  • Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.

  • Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!

  • Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

Benefits

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process

Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants.

Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions.

These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS.

Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at Contact@hshs.org