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Remote Desktop Support Engineer Jobs in Springfield, IL

Turing

Remote STEM Expert

Springfield, IL · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Springfield, IL · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Springfield, IL · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Springfield, IL · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Springfield, IL · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Eliassen Group

Senior AI/ML Engineer

Springfield, IL · Remote

$90 - $100/hr

Remote Reference ID: JN -052026-107129 Date Posted: 05/26/2026 Shortcut: * Description ... Support production deployments, smoke testing, monitoring, root cause analysis, and issue ...

MSR Technology Group

ETL Data Engineer

Springfield, IL · Remote

$113K - $136K/yr

Senior Data Engineer - Azure / Python ETL Modernization Remote (U.S.) with Minimal travel (2-3x per ... Translate business logic into scalable, code-driven transformations (not tool-based ETL) * Support ...

Confluent

Senior Software Engineer II

Springfield, IL · On-site +1

$197K - $232K/yr

Remote Department Engineering Compensation: $197.4K - $232K • Offers Equity At Confluent, we are ... Mentor and support other engineers through code reviews, design reviews, and technical guidance ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Springfield, IL

Remote Desktop Support Engineer information

See Springfield, IL salary details

$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote desktop support engineer in Springfield, IL is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.48 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What job categories do people searching Remote Desktop Support Engineer jobs in Springfield, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Springfield, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Springfield, IL as of June 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,651 per year, or $26.8 per hour.
Remote STEM Expert

Remote STEM Expert

Turing

Springfield, IL • Remote

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.


Role Overview:

  • Reviewing AI training problems and research environments built for a frontier AI lab
  • Assessing whether problems are scientifically realistic, well-designed, and correctly graded — not solving them yourself
  • Each task takes 30–90 minutes


Requirements:

  • Master's/PhD OR 4+ years of professional experience in the following fields: Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering
  • Ability to start immediately
  • Feedback Skills: Ability to provide constructive feedback and detailed annotations.
  • Communication: Excellent structured communication and collaboration skills in a remote setting.
  • Independence: Self-motivated and able to work independently in a remote setting.
  • Technical Setup: Desktop/Laptop set up with a good internet connection.


Perks of Freelancing With Turing:

  • Work in a fully remote environment.
  • Opportunity to work on cutting-edge AI projects with leading LLM companies.
  • Potential for contract extension based on performance and project needs.


Offer Details:

  • Engagement type : Contractor assignment/freelancer (no medical/paid leave)

Interested? Complete this quick application form to be considered:

https://forms.gle/2c4WAMcdFehXZo9LA

Apply