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Remote Desktop Support Engineer Jobs in Springfield, IL

Intuit

Staff Software Engineer

Springfield, IL · Remote

$202K - $274K/yr

Build and maintain RESTful APIs supporting web and mobile applications. * Implement secure ... California Remote (Bay Area) $202,500- $274,000 California Remote (Not Bay Area) $188,500- $255,000 ...

MSR Technology Group

ETL Data Engineer

Springfield, IL · Remote

$113K - $136K/yr

Senior Data Engineer - Azure / Python ETL Modernization Remote (U.S.) with Minimal travel (2-3x per ... Translate business logic into scalable, code-driven transformations (not tool-based ETL) * Support ...

Intuit

Implementation Consultant

Springfield, IL · Remote

$36.50 - $49.50/hr

This involves supporting the customer through system configuration, coordinating data migration ... Capture and relay customer feedback to product and engineering teams to drive continuous ...

Intuit

Post Sales Solution Engineer

Springfield, IL · Remote

$125K - $170K/yr

... to better support the team. * Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

Intuit

Post Sales Solution Engineer

Springfield, IL · Remote

$125K - $170K/yr

... to better support the team. * Quality Assurance (QA) & Readiness: Conduct "Go-Live Readiness ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Springfield, IL

Remote Desktop Support Engineer information

See Springfield, IL salary details

$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote desktop support engineer in Springfield, IL is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.48 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
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What cities near Springfield, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Springfield, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Staff Software Engineer

Staff Software Engineer

Intuit

Springfield, IL • Remote

$202K - $274K/yr

Full-time

Posted 28 days ago

Intuit rating

8.3

Company rating: 8.3 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

79th of 205 rated software companies

Job description

We are seeking a highly experienced Full Stack Engineer (7+ years) to design, build, and scale modern web applications. The ideal candidate will have strong expertise in Java/Spring Boot backend development and React with TypeScript for frontend development, along with experience building cloud-native microservices and scalable distributed systems.

This role requires deep technical expertise, strong system design skills, and the ability to collaborate across product, design, and engineering teams to deliver high-quality software solutions.


Responsibilities

Backend Development

  • Design and develop scalable microservices using Java and Spring Boot.
  • Build and maintain RESTful APIs supporting web and mobile applications.
  • Implement secure, reliable, and high-performance backend services.
  • Develop data access layers using SQL and NoSQL databases.
  • Integrate internal and external services through APIs and event-driven architectures.

Frontend Development

  • Build modern user interfaces using React with TypeScript.
  • Develop reusable and scalable UI components using modern React patterns (Hooks, Functional Components).
  • Implement state management using tools such as Redux, Zustand, or Context API.
  • Integrate frontend applications with backend REST APIs.
  • Ensure performance optimization, accessibility, and responsive design.

Architecture & System Design

  • Participate in architecture discussions and system design reviews.
  • Design modular and scalable application architectures.
  • Implement best practices for performance, reliability, and security.

Cloud & DevOps

  • Deploy and manage applications in cloud environments (AWS, GCP, or Azure).
  • Implement CI/CD pipelines to support automated testing and deployments.
  • Use containerization technologies such as Docker and Kubernetes.
  • Implement monitoring, logging, and observability solutions.

Collaboration & Leadership

  • Work closely with product managers, designers, and QA engineers.
  • Conduct code reviews and enforce engineering best practices.
  • Mentor junior engineers and contribute to engineering standards.
  • Drive improvements in system architecture, performance, and developer productivity.

Qualifications

  • 7+ years of professional software development experience
  • Strong expertise in Java and Spring Boot
  • Experience designing and building RESTful APIs and microservices
  • Strong frontend development experience using React with TypeScript
  • Deep understanding of TypeScript, modern JavaScript (ES6+), HTML5, and CSS
  • Experience with SQL databases (PostgreSQL, MySQL, Oracle).
  • Experience with NoSQL databases (MongoDB, Redis, DynamoDB).
  • Experience building cloud-native applications
  • Experience building automation scripts using playwright
  • Strong understanding of software design patterns and system architecture

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
California Remote (Bay Area) $202,500- $274,000
California Remote (Not Bay Area) $188,500- $255,000
Colorado Remote $178,500- $241,500
Hawaii Remote $187,500- $253,500
Illinois Remote $178,500- $241,500
Maryland Remote $178,500- $241,500
Massachusetts Remote $187,500- $253,500
Minnesota Remote $162,000- $219,500
New Jersey Remote $187,500- $253,500
New York Remote $202,500- $274,000
Ohio Remote $162,000- $219,500
Vermont Remote $178,500- $241,500
Washington Remote $187,500- $253,500
Washington, DC Remote $178,500- $241,500Employment Type: Full-Time

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