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Remote Desktop Support Engineer Jobs in Springfield, IL

Contracts Coordinator

Springfield, IL · On-site +1

$62K - $75K/yr

Revvity | About Us Revvity is a developer and provider of end-to-end solutions designed to help ... MA, with remote work arrangements to be considered. The Contracts Coordinator will support the ...

United States & Canada (Remote) What You'll Do: * Lead annual AMS GTM planning process to include ... Support sales leadership with content preparation for key management reporting needs, including but ...

New

Legacy Migration Analyst

Springfield, IL · Remote

$101K - $169K/yr

Coordinate with cross-functional project teams, including data analysts, developers, and business ... support tailored to each client's needs. While many positions offer remote or hybrid work options ...

Legacy Migration Analyst

Springfield, IL · Remote

$101K - $169K/yr

Coordinate with cross-functional project teams, including data analysts, developers, and business ... support tailored to each client's needs. While many positions offer remote or hybrid work options ...

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Remote Desktop Support Engineer information

See Springfield, IL salary details

$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote desktop support engineer in Springfield, IL is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.48 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What are popular job titles related to Remote Desktop Support Engineer jobs in Springfield, IL? For Remote Desktop Support Engineer jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Springfield, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Springfield, IL with the most Remote Desktop Support Engineer job openings:
Quality Assurance Analyst / ETL Tester (Remote)

Quality Assurance Analyst / ETL Tester (Remote)

DATAMAXIS

Springfield, IL • Remote

Full-time

Re-posted 11 days ago


Job description

Position Summary: The ETL Tester will be responsible for designing, automating, and executing test cases for Enterprise

Data Warehouse (EDW) ETL processes in a State Government Medicaid environment. In this role, you will be responsible for ensuring the accuracy, integrity, and reliability of data as it moves through our ETL processes. You will leverage your expertise to design and execute test strategies that validate both functional and non-functional requirements of our data pipelines.

The tester will leverage ETL tools, primarily Informatica PowerCenter for extraction, transformation, and loading, and Teradata RDBMS for core data store validation within Azure DevOps and agile sprint cycles to ensure data quality, identify defects, and automate repeatable testing processes.

Requirement Analysis & Test Strategy

  • Review change requests and participate in requirement analysis for EDW data pipelines and transformations
  • Collaborate with data engineers, analysts, and business stakeholders to ensure test coverage aligns with business requirements
  • Design comprehensive test strategies, test plans, and test cases for ETL workflows

ETL & Data Validation

  • Perform end-to-end validation of data pipelines from source systems to EDW targets Validate source-to-target mappings, transformation logic, and business rules
  • Execute data quality checks including row counts, null validation, duplicate detection, and referential integrity SQL & Backend Testing
  • Develop complex SQL queries (joins, aggregations, transformations) to validate ETL processes
  • Perform backend and database testing across large datasets and multiple systems

Automation & Scripting

  • Develop and maintain automated data validation frameworks using Python (Pandas, SQLAlchemy)
  • Build reusable scripts for regression testing, reconciliation, and data comparisons
  • Integrate automated testing into Azure DevOps CI/CD pipelines

Cloud & Data Platform Testing

  • Validate data pipelines and workflows within Azure Data Factory (ADF)
  • Test integrations across Azure services including Azure Data Lake, Azure SQL, and related components
  • Support validation of cloud-based data processing and orchestration workflows

Defect Management & Reporting

  • Identify, document, and track defects using tools such as Azure DevOps, JIRA, or HP ALM
  • Partner with development teams to troubleshoot issues and ensure resolution
  • Provide clear, audit-ready documentation of test results and findings

Required Qualifications:

  • 5+ years of experience in QA/testing with a focus on ETL, EDW, or backend data systems
  • 5+ years of hands-on Python experience for data validation, automation, and scripting
  • 5+ years of Azure experience, including data platform and cloud-based testing
  • 5+ years of Azure Data Factory (ADF) experience, including pipeline validation and orchestration testing
  • 5+ years of experience working in cloud environments, preferably Azure
  • Strong SQL expertise with hands-on experience in relational databases (Teradata, SQL Server, or equivalent)
  • Experience testing complex data transformations, data models (star/snowflake), and SCD (Type 1/Type 2)
  • Experience with test management and defect tracking tools (Azure DevOps, JIRA, HP ALM)
  • Strong analytical and troubleshooting skills with attention to detail
  • Experience working in Agile/Scrum environments

Preferred Qualifications

  • Healthcare or Medicaid domain experience (claims, encounters, eligibility, provider data)
  • Knowledge of HIPAA and healthcare data standards (837/835, ICD, CPT, HL7)
  • Experience with Medicaid Enterprise Systems (MES) or State agencies (e.g., Illinois HFS)
  • Experience with Informatica or legacy ETL tools (nice-to-have, not required)
  • Familiarity with GitHub or version control for automation

DATAMAXIS logo

About DATAMAXIS

Sourced by ZipRecruiter

Datamaxis is passionate about making our clients win. As a trusted partner, we will bring innovative solutions, technical expertise in Data, cyber security analytics, strategic staffing and AI/ML to help create value (ROI) for our clients, stay competitive and operationally efficient.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Reston, VA, US

Year founded

2003