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Remote Desktop Support Engineer Jobs in Romeoville, IL

Connection

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IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

... desktop applications. * Excellent communication and interpersonal skills with a strong customer service mindset. * Ability to work independently in a remote support environment. * Strong ...

New

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Production Support & Monitoring -- Provide expert-level remote management, administration, and ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Production Support & Monitoring - Provide expert-level remote management, administration, and ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Production Support & Monitoring - Provide expert-level remote management, administration, and ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Remote

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Production Support & Monitoring -- Provide expert-level remote management, administration, and ...

Generac

Sales Engineer - Data Centers

Chicago, IL · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois ... Experience in network engineering/support * Basic understanding of routing and switching protocols ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Romeoville, IL

Remote Desktop Support Engineer information

See Romeoville, IL salary details

$10

$27

$46

How much do remote desktop support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote desktop support engineer in Romeoville, IL is $27.52, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.39 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What job categories do people searching Remote Desktop Support Engineer jobs in Romeoville, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Romeoville, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
IT Support Technician

IT Support Technician

Connection

Chicago, IL • Remote

$38 - $40/hr

Part-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

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Job description

Job Title: Part-Time IT Support Technician (Remote)

Location: 100% Remote (U.S.)

Duration: Contract (Up to 12 Months)


Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during standard business hours (approximately 4 hours per day).

Pay Rate: $38–40/hour


Position Overview


We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 employees. This role is ideal for a self-sufficient IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service.


As the primary point of contact for desktop support, you will handle a variety of hardware and software issues while partnering with an escalation team for more complex networking and infrastructure-related incidents.

Responsibilities:


  • Provide remote technical support to end users for hardware, software, and connectivity issues.
  • Troubleshoot and resolve Microsoft 365 (Office 365) issues.
  • Administer basic user account management within Active Directory.
  • Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
  • Diagnose and resolve common PC and peripheral issues.
  • Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
  • Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
  • Document support activities and follow established support processes.


Qualifications:


  • 5+ years of hands-on IT support or Help Desk experience.
  • Strong experience supporting Microsoft 365 (Office 365) and Active Directory.
  • Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.
  • Excellent communication and interpersonal skills with a strong customer service mindset.
  • Ability to work independently in a remote support environment.
  • Strong troubleshooting, organization, and time management skills.


Start Date: Early August

Company Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.