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Remote Desktop Support Engineer Jobs in Romeoville, IL

Location(s) Chicago, Illinois, Downers Grove, Illinois, Remote-AL, Remote-CT, Remote-FL, Remote-GA ... Support strategic initiatives including underwriting analytics, claims automation, customer ...

This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ... Expected to support customers from all operational requirements in support of crawl engineering ...

This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ... Expected to support customers from all operational requirements in support of crawl engineering ...

This role can be based in US or UK and 100% remote opportunity. Role Overview: Hanzo has ... Expected to support customers from all operational requirements in support of crawl engineering ...

Data Quality Engineer

Chicago, IL · Remote

$118K - $141K/yr

... Remote-OH, Remote-PA, Remote-RI, Remote-VA Details Kemper is one of the nation's leading ... Test Environment Strategy and Management Support and contribute to enterprise test environment ...

New

Data Quality Engineer

Downers Grove, IL · Remote

$114K - $137K/yr

... Remote-OH, Remote-PA, Remote-RI, Remote-VA Details Kemper is one of the nation's leading ... Test Environment Strategy and Management Support and contribute to enterprise test environment ...

New

Cloud Operations Engineer

Chicago, IL · On-site +1

$65K - $130K/yr

... supported and inspired bya collaborative community of colleagues around the world, and where you'll ... Location Remote based role with preference in Hub Office City About The Job You're Considering ...

Structural Engineer

Downers Grove, IL · On-site +1

$48.08 - $67.31/hr

Fully Remote | Must Reside in Illinois Build Complex Industrial Infrastructure--From Anywhere in ... Support project execution from concept through completion * Assist with field verification and site ...

New

... s Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD ... Provision and support configuration of relational databases with an emphasis on high availability ...

Civil Engineer

Chicago, IL · Remote

$100K - $130K/yr

This is not a fully remote role - requires some In-Person work** Job Type: Full-Time Work Setting ... Your work will play a critical role in supporting clients through complex claims and litigation.

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Remote Desktop Support Engineer information

See Romeoville, IL salary details

$10

$27

$46

How much do remote desktop support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote desktop support engineer in Romeoville, IL is $27.52, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.39 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What job categories do people searching Remote Desktop Support Engineer jobs in Romeoville, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Romeoville, IL with the most Remote Desktop Support Engineer job openings:
Principal Data Engineer

Principal Data Engineer

Kemper

Downers Grove, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago


Job description

Location(s)

Chicago, Illinois, Downers Grove, Illinois, Remote-AL, Remote-CT, Remote-FL, Remote-GA, Remote-OH, Remote-PA

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary:

The Principal Data Engineer serves as a senior technical leader responsible for architecting, developing, and governing enterprise-scale data platforms, pipelines, and analytics solutions. This role provides hands-on technical leadership across data engineering initiatives, cloud modernization efforts, real-time integrations, and enterprise data strategy.

The ideal candidate combines deep expertise in modern data engineering technologies with strong leadership capabilities to guide engineering teams, establish best practices, and deliver scalable, secure, and high-performing data solutions that support analytics, reporting, AI/ML, and operational business functions.

Position Responsibilities:

Enterprise Data Architecture & Engineering

  • Design, development, and optimize enterprise-scale data pipelines and integration frameworks supporting analytics, reporting, operational, and AI/ML workloads.
  • Architect scalable data lake, warehouse, and real-time streaming solutions using cloud-native technologies.
  • Design and maintain logical and physical data models aligned with enterprise architecture standards and normalization best practices.
  • Build robust ingestion, transformation, orchestration, and delivery pipelines across structured and semi-structured data sources.
  • Architect cross-functional data solutions that integrate data from core insurance systems (e.g., policy admin, claims, billing, CRM) and third-party sources.

Technical Leadership

  • Serve as the technical lead for data engineering initiatives and provide architectural guidance across engineering teams.
  • Mentor and coach junior and mid-level engineers while promoting engineering excellence and continuous improvement.
  • Establish best practices for coding standards, CI/CD, infrastructure as code, monitoring, observability, and operational support.
  • Lead design reviews, technical solutioning sessions, and enterprise architecture discussions.

Cloud & Platform Engineering

  • Develop cloud-native data solutions using AWS, Azure, and modern data platforms including Snowflake, Spark, Kafka, Airflow, Glue, and related technologies.
  • Drive modernization initiatives involving hybrid-cloud and multi-cloud architectures.
  • Build reusable frameworks and automation solutions to improve scalability, reliability, and engineering productivity.

Data Integration & Processing

  • Integrate enterprise data from core operational systems, third-party vendors, APIs, and streaming platforms.
  • Develop and optimize ETL/ELT pipelines using SQL, Informatica/IICS, Python, Spark, and cloud-native processing tools.
  • Ensure high-performance query optimization, workload tuning, and efficient data processing across enterprise platforms.

Governance, Security & Compliance

  • Ensure compliance with enterprise security standards, governance policies, and regulatory requirements including HIPAA, SOX, GDPR, and NAIC standards applicable.
  • Implement data quality, metadata management, lineage, auditing, and observability capabilities.
  • Partner with cybersecurity, governance, and compliance teams to enforce secure and compliant data engineering practices.

Leadership & Collaboration

  • Collaborate with architects, analysts, actuaries, data scientists, developers, and business stakeholders to deliver scalable and trusted data solutions.
  • Translate complex business requirements into enterprise data architectures and engineering solutions.
  • Support strategic initiatives including underwriting analytics, claims automation, customer analytics, and regulatory reporting.
  • Provide technical mentorship and architectural oversight to junior and mid-level engineers across teams.

Position Qualifications:

  • 10+ years of experience in data engineering, data architecture, or software engineering.
  • Expert-level experience with SQL, Python, Snowflake, and enterprise ETL/ELT frameworks.
  • Hands-on experience with cloud-native data engineering tools and platforms (e.g., AWS Glue, S3, Snowflake, Kafka, Airflow).
  • Proven experience leading large-scale enterprise data initiatives and mentoring engineering teams.
  • Strong understanding of data governance, security, scalability, and performance optimization.
  • Experience working in regulated industries and understanding data privacy, security, and compliance frameworks.
  • Strong understanding of insurance industry data (especially P&C and Life domains), including data from policy admin systems (e.g., Guidewire, Life/400), claims platforms, and actuarial models.
  • Insurance industry experience (P&C and/or Life) preferred.
  • Experience with real-time streaming and event-driven architecture a plus.
  • Experience in Spark, Kafka, Airflow, DBT, and Infrastructure as Code frameworks preferred.
  • Familiarity with DevOps and CI/CD pipelines for data engineering platforms.
  • Experience in working with IDMC/IICS or DBT a plus
  • Experience in Data warehousing with Data vault 2.0 preferred
  • Knowledge of Git for version control and collaboration.
  • Bachelor's or master's degree in computer science, Engineering, Information Systems, Data Science, or related fields or equivalent work experience.
  • This position can be worked hybrid out of a local Kemper office, including Chicago or Downers Grove, IL. Remote working arrangements may be available to non-local candidates.
  • Sponsorship is not accepted for this opportunity.

The range for this position is $111,900 to $186,700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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