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Information Technology Support Desk Jobs in Springfield, IL

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will ... They will also provide additional support to our System Administrators. This includes receiving ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will ... They will also provide additional support to our System Administrators. This includes receiving ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Manager Desktop Support

Springfield, IL

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Hardware Asset/Inventory Analyst

Springfield, IL

$18 - $48/hr

Job Qualifications: 2+ years of professional, IT support experience. (desktop and technical support) Must have attention to detail and be self motivated Inputting and fulfilling tickets in ticketing ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Springfield, IL

Information Technology Support Desk information

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How much do information technology support desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for information technology support desk in Springfield, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What are popular job titles related to Information Technology Support Desk jobs in Springfield, IL? For Information Technology Support Desk jobs in Springfield, IL, the most frequently searched job titles are:
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Information Technology Support Desk jobs near you

HELP DESK TECHNICIAN - TIER I

CDS Office Technologies

Springfield, IL • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 15 days ago

Job description

Job Summary:
CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and is looking to add to their team of IT professionals. The Help Desk Technician will act as the first line of support for clients, monitoring and responding to IT support tickets, troubleshooting technical issues, and assisting with training clients on new technology implementations.
Responsibilities:
• Monitor and respond to IT support tickets in a timely manner
• Providing solutions and advice on technical client issues via phone, email and chat
• Manage and configure user accounts for various cloud platforms
• Troubleshoot and resolve network and computer issues
• Install printers and other peripheral hardware
• Monitor and manage scheduled backups
• Repair and upgrade existing computers – remotely
• Assist with training clients on new technology implementations
• Configure and manage VOIP phone system - remotely
• Assist Tier 2 or Tier 3 engineers remotely with technical issues
• Creating manuals for technical training
• Using feedback from customers to improve problem-solving techniques and customer service
• Documenting and analyzing technical issues and customer interactions
• Stay current with best practices on how to help customers with technical issues
• Assist internal staff as needed
Qualifications:
Required:
• At least two years of experience as a Help Desk Technician and/or experience in call centers, customer service, or IT.
• Familiar with various computer and operating systems.
• Must know how to use software management tools and troubleshooting techniques.
• Excellent interpersonal and customer service skills.
• Problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to quickly diagnose and resolve technical issues.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies and implement them.
• HS diploma or GED equivalent required.
• Ability to lift and carry up to 25 pounds.
• Ability to sit, bend and stand for extended periods, with periodic breaks.
Preferred:
• College degree in computer science, network administration or computer programming.
• Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.
Company:
CDS Office Technologies is an information technology company specializing in document management and imaging solutions. Founded in 1971, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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