Information Technology Support Desk Jobs in Springfield, IL

WHAT IS Information Technology? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
  • IT - Filing Season and Legislative Delivery

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIRMENTS: To qualify for this position, you must meet the qualification requirements outlined below:
MINIMUM REQUIREMENTS FOR GRADE 9 LEVEL (GS or Equivalent): You must have Information Technology-related experience demonstrating each of the following five competencies: 1) Attention to Detail, 2) Customer Service, 3) Interpersonal Skills, 4) Reasoning, and 5) Teamwork.
GS-09 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service? Specialized experience for this position includes:

• Applying IT principles, concepts, and practices to support, maintain, troubleshoot, configure, or implement computer systems, software, applications, hardware, or related technology services.
• Performing IT assignments involving technical requirements and established procedures, including system, application, or software testing and configuration activities.
• Identifying, analyzing, and resolving routine and technical issues affecting users, systems, applications, or services.
• Preparing technical documentation, reports, procedures, or recommendations related to assigned IT activities.
• Supporting compliance with established security, privacy, and operational requirements while assisting customers, users, and technical teams.
• Documenting customer business rules and requirements, testing artifacts such as test plan, test strategy, test cases, defects, and test summary reports.

MINIMUM REQUIREMENTS FOR GRADE 11 LEVEL (GS or Equivalent): You must have Information Technology related experience demonstrating each of the following six competencies: 1) Attention to Detail, 2) Customer Service, 3) Interpersonal Skills, 4) Problem Solving, 5) Teamwork and 6) Technical Competence.
GS-11 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes:

• Applying IT principles, concepts, methods, and practices to support, maintain, implement, troubleshoot, or make limited enhancements to IT systems, services, hardware, software, applications, scripts, interfaces, or related technology environments.
• Performing computer projects, operational, or application-related assignments involving IT requirements and techniques, including identifying and resolving technical issues; supporting system, application, or code testing and configuration; preparing technical documentation; and supporting compliance with federal cybersecurity, privacy, or regulatory requirements.
• Working with customers, users, stakeholders, or technical teams to gather information, clarify user needs, respond to technical support requests, resolve non-routine IT problems, and support IT operations, application needs, or system-related activities.
• Monitoring or reviewing IT systems, service, or application performance to support availability, reliability, security controls, usability, and operational effectiveness in accordance with established policies and procedures.
• Analyzing alternative approaches and recommending or supporting corrective actions for IT issues, including application errors, defects, configuration issues, or operational problems; escalating issues; and coordinating with others to implement solutions that support mission, security, and performance requirements.
• Documenting customer business rules and requirements, testing artifacts such as test plan, test strategy, test cases, defects, and test summary reports.
• Scripting languages such as python, javascript, and familiarity with automation frameworks and Large Language Models (e.g., ChatGPT, Gemini) and the ability to write structured prompts as necessary to perform efficiently.

MINIMUM REQUIREMENTS FOR GRADE 12 LEVEL UP (GS or Equivalent) You must have Information Technology related experience demonstrating each of the following nine competencies: 1) Attention to Detail, 2) Customer Service, 3) Decision Making, 4) Information Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8)Team Work and 9) Technical Competence.
GS-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11grade level in the Federal service. Specialized experience for this position includes:

• Applying established IT principles, concepts, methods, and practices to support, maintain, implement, troubleshoot, or make limited enhancements to IT systems, services, hardware, software, applications, scripts, interfaces, or related technology environments.
• Performing computer projects, operational, or application-related assignments involving IT requirements and techniques, including identifying and resolving technical issues.
• Supporting system, application, or code testing and configuration; preparing technical documentation; and supporting compliance with federal cybersecurity, privacy, or regulatory requirements.
• Working with customers, users, stakeholders, or technical teams to gather information, clarify user needs, respond to technical support requests, resolve non-routine IT problems, and support IT operations, application needs, or system-related activities.
• Monitoring or reviewing IT systems, services, or application performance to support availability, reliability, security controls, usability, and operational effectiveness in accordance with established policies and procedures.
• Analyzing alternative approaches and recommending or supporting corrective actions for IT issues, including application errors, defects, configuration issues, or operational problems; escalating issues when appropriate; and coordinating with others to implement solutions that support mission, security, and performance requirements.
• Documenting customer business rules and requirements, testing artifacts such as test plan, test strategy, test cases, defects, and test summary reports.
• Scripting languages such as python, javascript, and familiarity with automation frameworks and Large Language Models (e.g., ChatGPT, Gemini) and the ability to write structured prompts as necessary to perform efficiently.

AND
You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): Federal employees must meet time-in-grade requirements. For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks.

ADDITIONAL REQUIREMENTS SHOWN IN ADDTIONAL INFORMATION SECTIONS

For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER