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Information Technology Support Desk Jobs in Roxana, IL

Netskope

IT Support Analyst

Saint Louis, MO

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... You've spent time in a Service Desk support role- we want to see that you've solved real technology ...

Netskope

IT Support Analyst

Saint Louis, MO · On-site

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... You've spent time in a Service Desk support role- we want to see that you've solved real technology ...

Sunrise Telecom

Junior IT Support

Saint Louis, MO · On-site

Junior IT Support Position Summary Sunrise Telecom is seeking a dependable and detail-oriented Junior IT Support Specialist to provide first-level technical support to employees and assist with the ...

Tucker Ellis LLP

IT Support Technician

Saint Louis, MO · On-site

$21 - $28.75/hr

Louis, MO- Onsite Daily Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team. This role is essential in providing top-tier technical support for our employees and guests ...

The Timberline Group

IT Support Technician

Saint Louis, MO · On-site

$21 - $28.75/hr

Seeking an IT Support Technician with experience working for a computer software or hardware company, assisting customers with products and providing computer support internally to company employees.

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Roxana, IL

Information Technology Support Desk information

See Roxana, IL salary details

$13

$22

$32

How much do information technology support desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for information technology support desk in Roxana, IL is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What cities near Roxana, IL are hiring for Information Technology Support Desk jobs? Cities near Roxana, IL with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you

IT Service Desk Technician II

Keeley Construction

Saint Louis, MO • Hybrid

Other

Re-posted 25 days ago

Job description

Keeley Construction is looking to hire an IT Support Desk Technician II to join our team in St. Louis, MO.

Primary Responsibilities

  • Manage and resolve service desk tickets within defined SLAs, ensuring timely resolution and clear communication with clients. 
  • Provide technical support for hardware, software, and Microsoft platform issues via phone, email, in person, and remote sessions using TeamViewer.
  • Provide expert support for Active Directory (AD), Microsoft 365, OneDrive, and Azure environments, including user management and troubleshooting. 
  • Offer detailed and well-documented troubleshooting steps, ensuring ticket history is accurately maintained. 
  • Collaborate with other IT teams as needed to resolve more complex issues, escalating when necessary. 
  • Provide high-quality customer service, ensuring that clients feel supported and informed throughout the troubleshooting process. 
  • Communicate clearly and professionally with clients, offering status updates and explanations in a way that is easily understood. 
  • Be a point of escalation for & help train Level I agents and/or interns.  

Minimum Qualifications

Required:

  • 3+ years of experience in a technical support or IT help desk role.
  • Hands-on experience with Active Directory (user management, group policies, account administration).
  • Proficiency supporting Microsoft Azure AD and Entra ID environments.
  • Working knowledge of Microsoft 365 applications including Exchange Online, Teams, SharePoint, and OneDrive.
  • Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
  • Comfortable working through ambiguous or complex technical issues with a methodical troubleshooting approach.

Preferred:

  • Microsoft certifications such as MD-102, MS-900, AZ-900, or equivalent.
  • CompTIA certifications (A+, Network+, Security+).
  • Experience with ITSM platforms such as Freshservice or ServiceNow.
  • Familiarity with Intune or similar endpoint management solutions.

Schedule: M-F 10:30am-6:00pm (one day per week remote)

#LI-AG1 #LI-Hybrid

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