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Information Technology Support Desk Jobs in Roxana, IL

Netskope

IT Support Analyst

Saint Louis, MO

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... You've spent time in a Service Desk support role- we want to see that you've solved real technology ...

Netskope

IT Support Analyst

Saint Louis, MO · On-site

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... You've spent time in a Service Desk support role- we want to see that you've solved real technology ...

Collegis LLC

IT Support Specialist

Saint Louis, MO · On-site

$50K - $55K/yr

In this role, you'll provide hands-on technology support to students, faculty, and staff while helping maintain reliable IT services across campus, including end-user support, systems troubleshooting ...

New

Sunrise Telecom

Junior IT Support

Saint Louis, MO · On-site

Junior IT Support Position Summary Sunrise Telecom is seeking a dependable and detail-oriented Junior IT Support Specialist to provide first-level technical support to employees and assist with the ...

Safe Fleet

IT Support Intern

Saint Louis, MO · On-site

$14 - $18.75/hr

The IT Support Intern will gain meaningful, hands-on experience supporting the technology that keeps our teams connected and productive. In this role, you will work alongside experienced IT ...

Safe Fleet

IT Support Intern

Saint Louis, MO · On-site

$14 - $18.75/hr

The IT Support Intern will gain meaningful, hands-on experience supporting the technology that keeps our teams connected and productive. In this role, you will work alongside experienced IT ...

U.S. Navy

IT Support Specialist

Pontoon Beach, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Caseyville, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Saint Charles, MO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Fairmont City, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Saint Louis, MO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... desk and user support, network and systems administration, incident response, and planned ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Roxana, IL

Information Technology Support Desk information

See Roxana, IL salary details

$13

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$32

How much do information technology support desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for information technology support desk in Roxana, IL is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.58 per hour, depending on experience, location, and employer.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

Can I get into an information technology support desk with no experience?

Entry-level positions in an IT support desk often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools and operating systems. Training is typically provided on the job, making it accessible for newcomers to enter the field.

What does an information technology support desk person do?

An information technology support desk person provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools and diagnostic procedures to resolve problems quickly and may document incidents for future reference or escalate complex issues to specialized teams.

What qualifications do I need for an information technology support desk?

To work as an IT Support Desk technician, candidates typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with good communication abilities, are essential for this role.

What cities near Roxana, IL are hiring for Information Technology Support Desk jobs?

Cities near Roxana, IL with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you

IT Support Analyst

Netskope

Saint Louis, MO

Full-time

Posted 24 days ago

Job description

About the Role:

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

Responsibilities Include: 

AI-Powered Support Operations

  • Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups - with an AI-first triage mindset.
  • Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
  • Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
  • Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

  • Provide L1/L2 support for endpoints and standard enterprise apps.
  • Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
  • Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
  • Assist with endpoint management tasks - patching, enrollment, policy compliance.

Drive Continuous Improvement

  • Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
  • Participate in problem management: when the same issue recurs, own it to root cause and build the fix - whether that's a knowledge article, an automation, or an escalated infrastructure change.
  • Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

Job Requirements: 

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

  • Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
  • AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way - and you've built something with them, even if small.
  • Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
  • Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
  • Hands-on IT experience: You've spent time in a Service Desk support role- we want to see that you've solved real technology problems for real people.

Technologies

  • Familiarity with macOS and/or Windows troubleshooting.
  • Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
  • Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
  • Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
  • CompTIA A+, ITIL Foundations, or equivalent certification.


Why This Role:

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function - and you will be a core part of making that real.

Education:

  • Bachelor's degree preferred 
  • Related network and security certifications are a plus 

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