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Senior Help Desk Analyst Jobs in Springfield, IL

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

... on help at the desk level. Essential Duties and Responsibilities: * Evaluate urgency of issues ... Problem Solving/Analysis skills * Ability to communicate effectively with customers and coworkers

Carrington

Mortgage Wire Desk, II Analyst

Springfield, IL · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Crowe LLP

Financial Crime QC Senior Analyst

Springfield, IL · On-site

$84K - $105K/yr

Join us at Crowe and embark on a career where you can help shape the future of our industry. Financial Crime QC Senior Analyst This role is responsible for performing advanced transaction activity ...

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Crowe LLP

Workday Absence & HCM Senior Analyst

Springfield, IL · Remote

$89K - $114K/yr

Join us at Crowe and embark on a career where you can help shape the future of our industry. The Workday Absence & HCM Senior Analyst will be responsible for supporting the delivery, optimization and ...

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All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Springfield, IL

Senior Help Desk Analyst information

See Springfield, IL salary details

$53K

$108.9K

$141.2K

How much do senior help desk analyst jobs pay per year?

As of Aug 31, 2026, the average yearly pay for senior help desk analyst in Springfield, IL is $108,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,700.00 and $135,800.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in Springfield, IL?

The most popular types of Help Desk Analyst jobs in Springfield, IL are:

What are popular job titles related to Senior Help Desk Analyst jobs in Springfield, IL?

For Senior Help Desk Analyst jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Senior Help Desk Analyst jobs in Springfield, IL look for?

The top searched job categories for Senior Help Desk Analyst jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Senior Help Desk Analyst jobs?

Cities near Springfield, IL with the most Senior Help Desk Analyst job openings:

Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $108,869 per year, or $52.3 per hour.

IT Help Desk Technician

Auburn, IL • On-site

United Community Bank
Commercial Banking • 11 - 50 employees
Learn more about United Community Bankexternal

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description


United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will work from our Auburn, Illinois location and will be responsible for end user computing support. They will also provide additional support to our System Administrators. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require the individual to give hands on help at the desk level.
Essential Duties and Responsibilities:
  • Evaluate urgency of issues, select, and take appropriate steps toward resolution or escalation
  • Install hardware and peripheral components such as monitors, keyboards, printers and scanners
  • Load appropriate software packages such as operating systems, networking components and office applications
  • Provide telephone, in-person and online support to end-users
  • Keep all assigned non-ticket tasks up to date along with resolution dates for each task
  • Responsible for imaging and building workstations and laptops
  • Responsible for patching user machines and servers
  • Responsible for Active Directory user changes, maintenance, and general housekeeping
  • Assist in providing support for audio/visual equipment in conference and training rooms
  • Working knowledge of mobile device technologies and OS
  • Responsible for printer maintenance and troubleshooting including print server and print queues
  • Responsible for the development and maintenance of all end user Desktop FAQs and "How To" articles
  • Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to maintain continuity to assist with troubleshooting and problem resolution
  • Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues
  • Other related duties as assigned

Experience and Skills
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements:
  • Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
  • Experience using ITI/Director a plus

Education/Experience Requirements:
  • Associate's degree or Vocational training in Computer Science/MIS or equivalent experience preferred
  • Experience with Powershell, SQL, JavaScript, XML or similar scripting and logic experience a plus

Additional Requirements:
  • Previous customer service skills preferred
  • Strong attention to detail and accuracy
  • Strong time management and organizational skills
  • Ability to practice discretion and handle confidential information in a professional manner
  • Ability to handle sensitive and confidential situations and comprehend the level of confidentiality that comes along with the position and protecting employee's, customer and Bank information
  • Problem Solving/Analysis skills
  • Ability to communicate effectively with customers and coworkers
  • Ability to read, write and comprehend simple instructions, short correspondence and memos
  • Ability to perform basic mathematical calculations and to work with mathematical concepts and apply them to work situations
  • Ability to manage and execute more than one task at a time
  • Ability to define problems, collect data, establish facts, and draw vaild conclusions
  • Ability to independently perform duties, establish priorities and meet deadlines with limited supervision
  • Ability to adhere to safety and compliance regulations and procedures
  • Knowledge of financial institution regulations
  • Ability to excercise sound judgement that is consistent with established policies, procedures and business practices
  • General knowledge of bank procedures and how they apply to other areas of the bank

Attendance Requirements:
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.
Certificates, licenses, or registrations:
  • None required

Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical requirements:
  • Requires bending, stooping or standing as necessary
  • Requires the ability to hear, speak and/or signal people
  • Effectively communicate verbally, in writing, and in English
  • Requires manual dexterity, typing, and the ability to key in transactions
  • The employee may occasionally lift and/or move up to 25 pounds

Job Benefits
The following benefit programs are available to all employees:
  • 401(k) retirement plan (requires 30 days of employment, age 20)
  • Paid Leave Time
  • Free checking account including identity theft and cellphone protection, Roadside Assistance and more
  • Free savings account & Safety Deposit Box
  • Cashier's checks

In addition, the following benefits are available to all full-time employees after meeting eligibility requirements:
  • Vacation time (requires 30 days of employment)
  • Sick/Personal Time (requires 90 days of employment)
  • Holidays
  • Jury Duty leave
  • Health Insurance (requires 30 days of employment)
  • Dental Insurance (requires 30 days of employment)
  • Vision Insurance (requires 30 days of employment)
  • Life Insurance (requires 30 days of employment)
  • Short-Term Disability Insurance (requires 30 days of employment)
  • Long-Term Disability Insurance (requires 30 days of employment)
  • Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 30 days of employment)
  • Tuition Reimbursement
  • Military Leave

Some benefit programs require contributions from the employee and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents.
Please visit https://ucbbanks.com/careers for more information on UCB's complete benefit package.

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