Senior Help Desk Analyst Jobs in Springfield, IL

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Technical Insights Team is part of the Technology business unit within the Product Engineering delivery organization. The team delivers technology products by partnering closely with business stakeholders and engineering teams to define, prioritize, build, and continuously improve digital capabilities. Team members combine business analysis, Agile product ownership, and delivery leadership to translate business strategy into actionable product requirements, guide development teams through iterative delivery, and ensure solutions deliver measurable business value. The team also promotes continuous improvement by leveraging AI-enabled tools, automation, and Agile best practices throughout the product lifecycle.

What You'll Do

Crowe is seeking a talented and driven Senior Business Analyst / Product Owner to join our Product Engineering practice. This individual will serve in a hybrid Business Analyst and Product Owner capacity on a Scrum team responsible for the development, enhancement, and support of the Insight product used by Crowe's Audit practice. The role is responsible for translating business objectives and user needs into actionable product requirements, driving backlog refinement and prioritization, and partnering with cross-functional teams to deliver high-quality solutions that create measurable business value. The ideal candidate should be passionate about continuous improvement, product innovation, Agile delivery, and leveraging emerging technologies to improve both user experience and business outcomes.

Responsibilities:

• Ability to communicate effectively with all levels of the organization, from executive leadership to peers.

• Partner with Product Manager, stakeholders, and development teams to translate business goals and objectives into actionable product requirements.

• Ability to acquire a deep understanding of our products and systems, including their capabilities, features, and technical specifications.

• Perform analysis of large-scale epics for decomposition and partner with Program Leadership and teams to ensure accurate scoping, feasibility assessment, and effort estimation for epics and features.

• Lead refinement sessions to decompose features into user stories, tasks, and acceptance criteria for the development team.

• Schedule, coordinate, and facilitate Agile ceremonies and elicitation sessions with the Product Manager and stakeholders to identify, prioritize, and clarify requirements and/or issues.

• Lead backlog management and refinement activities assisting in prioritizing and sequencing work items based upon business value and technical complexity.

• Provide regular updates to the Scrum team and Program Leadership, proactively identifying and communicating risks, issues, and dependencies that may impact delivery.

• Develop and conduct product presentations and/or demonstrations that effectively communicate the value, benefits, capabilities and features to various stakeholders and development team members.

• Partner with the Development Lead to facilitate Agile team effectiveness through Scrum ceremonies, continuous improvement activities, and shared Scrum Master responsibilities.

• Serve as a change agent on identified Agile process improvements for the development team.

• Perform change management activities in support of product releases.

• Partner with the QA Lead to plan, coordinate, and support User Acceptance Testing activities and ensure business requirements are validated.

• Coordinate across development teams to identify, manage, and communicate dependencies and associated risks.

• Partner with cross-functional teams, including operations, to identify, prioritize, and drive resolution of production issues, minimizing user impact and business disruption.

• Identify and leverage AI-enabled tools and automation opportunities to enhance requirements analysis, backlog management, documentation quality, stakeholder engagement, and overall product delivery effectiveness.

Required Qualifications:

• 5+ years of BA and/or Product Owner experience

• Excellent analytical and critical thinking skills

• Strong understanding of work decomposition techniques

• Exceptional learning agility and the ability to adapt quickly

• Proficient level of understanding of Product Development and Software Development Life Cycles

• Experience with Agile Scrum methodology

• Excellent communication skills, both verbal and written with the ability to effectively convey business and technical information to diverse audiences.

• Demonstrated ability to work collaboratively and proactively, communicating with diverse stakeholders, program leadership, and team members as a part of a larger program fostering strong relationships and driving results

• Proactive, self-starter, with a natural inclination toward taking individual initiative and personal accountability

• High degree of organization and the ability to manage multiple tasks effectively

• Experience working with Azure DevOps or similar tool

• Experience using generative AI solutions such as Microsoft Copilot, ChatGPT Enterprise, Claude, or similar technologies to support business analysis, product ownership, and Agile delivery activities.

Preferred Qualifications:

• Experience with Scaled Agile Framework (SAFe)

• Product Owner and/or Scrum Master certification

• Experience with SharePoint / Microsoft 365 / Teams or similar collaboration tool

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,900.00 - $160,300.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation