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Senior Help Desk Analyst Jobs in Springfield, IL

Sr. Manager, Customer Value

Springfield, IL ยท On-site

$120K - $130K/yr

Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... Expansion opportunities and risks from analytics and insights using dashboarding and tracking tools ...

Sr. Structural Engineer

Springfield, IL ยท On-site

$105K - $125K/yr

Perform structural analysis and design for building structures and related systems. * Perform ... Insights from the survey help us continually enhance our work environment and foster a culture that ...

Sr. Structural Engineer

Springfield, IL ยท On-site

$105K - $125K/yr

Perform structural analysis and design for building structures and related systems. * Perform ... Insights from the survey help us continually enhance our work environment and foster a culture that ...

Concierge

Springfield, IL ยท On-site

$16.50/hr

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching ... In addition to managing front desk responsibilities, the Concierge provides clerical and ...

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching ... In addition to managing front desk responsibilities, the Concierge provides clerical and ...

Showing results 41-60

Senior Help Desk Analyst information

See Springfield, IL salary details

$53K

$108.9K

$141.2K

How much do senior help desk analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior help desk analyst in Springfield, IL is $108,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,700.00 and $135,800.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in Springfield, IL?

The most popular types of Help Desk Analyst jobs in Springfield, IL are:

What are popular job titles related to Senior Help Desk Analyst jobs in Springfield, IL?

For Senior Help Desk Analyst jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Senior Help Desk Analyst jobs in Springfield, IL look for?

The top searched job categories for Senior Help Desk Analyst jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Senior Help Desk Analyst jobs?

Cities near Springfield, IL with the most Senior Help Desk Analyst job openings:

Infographic showing various Senior Help Desk Analyst job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $108,869 per year, or $52.3 per hour.

Senior Renewable Energy Project Manager

Fisher Associates

Springfield, IL โ€ข On-site

$120K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


Job description

Description

Senior Renewable Energy Project Manager - Solar, Utilities & Infrastructure (PE)


Fisher Associates is seeking a Senior Project Manager with expertise in solar, renewable energy, utilities, permitting, and civil engineering to lead complex energy infrastructure projects and support business development across the Midwest.


This role offers the opportunity to deliver impactful renewable energy and utility projects while helping expand our Energy + Environment practice through client relationship development and strategic market growth. The ideal candidate is a licensed Professional Engineer (PE), or actively pursuing licensure, with a proven track record in delivering complex energy projects and building strong client relationships to grow renewable energy services.


Interested in shaping the future of energy infrastructure? We'd love to connect-reach out to start a conversation with Fisher Associates.


Location: Candidates should reside in the Chicago, Champaign, Springfield (IL), or St. Louis metro areas.


About Fisher Associates:

Fisher Associates is a multidisciplinary design services firm headquartered in Rochester, NY, with eight locations nationwide. The firm provides civil/site engineering, transportation engineering, electrical engineering, landscape architecture, architecture, planning, environmental, surveying, GIS, construction inspection, precast engineering and construction engineering services to public and private sector clients across numerous markets.


What You'll Do as a Senior Renewable Energy Project Manager

  • Support new business development efforts in collaboration with the Client Services team by delivering exceptional service, promoting Fisher's capabilities, and building lasting client relationships.
  • Successfully lead project execution for mid-to-large-scale environmental and energy infrastructure projects from initial setup through planning, safety analysis, and project kick-off.
  • Manage project budgets, scope, schedule, and staffing to ensure successful and timely project delivery.
  • Lead design strategy and collaborate with teams, clients, partners, and stakeholders to align with client goals and ensure seamless project delivery.
  • Oversee project billing, client updates, QA/QC of deliverables, and project closeout.
  • Provide clear direction, motivation, and mentorship to team members.
  • Prepare winning project proposals and serve as primary client contact throughout the process.
  • Successfully navigate and implement complex public processes and municipal approvals.
  • Maintain active knowledge of the marketplace to identify key project opportunities and represent Fisher Associate's in professional organizations, business boards, and community activities.

Requirements

What You Bring, Your Expertise as a Senior Renewable Energy Project Manager

  • B.S. degree in Civil Engineering or a related field, with a Master's preferred.
  • Over 10 years of engineering and project management experience, preferably with Energy sector renewable and utility projects.
  • Professional Engineering License (PE) preferred or ability to obtain it.
  • Experience with local, state, and federal land use approvals and permitting in Illinois, with familiarity in other Midwestern states preferred.
  • Experience with MicroStation, AutoCAD/Civil 3D, HEC RAS/TuFlow and MS Office programs preferred.
  • Proven client relationship and business development experience.
  • Dedicated to fostering trusting relationships through collaboration, integrity and respect.
  • Deliver high-quality work using critical thinking, sound judgment, and exceptional organizational skills.
  • Proactively own projects, prioritize effectively, and meet deadlines in a fast-paced, growth environment.
  • Curious and improvement-minded, embracing feedback and continuously seeking better solutions.

Why You'll Love Working at Fisher

  • You are empowered to deliver exceptional results through collaborative design leadership.
  • Your voice matters in our inclusive culture, where accessible leadership welcomes ideas and feedback.
  • Your growth is our priority, supported by clear career paths and project leadership opportunities.
  • You thrive in a culture that keeps work engaging and fosters a relaxed, collaborative atmosphere.
  • Your journey is supported by a team-driven environment promoting mentorship and continuous learning.
  • Your success is supported by a flexible work environment so you can thrive professionally and personally.

What We Offer

Your Impact Matters, Your Career Thrives. We offer competitive salaries and benefits, including:

  • Medical, Dental & Vision Insurance
  • 401(k) Plan
  • Company-paid Life and Disability Insurance
  • Hybrid Work Schedule
  • Generous PTO and Paid Holidays
  • Strong Work-life Balance
  • Shareholders Program
  • Professional Development Opportunities and Reimbursement
  • Supplemental Benefits Designed for Total Well-being and Financial Security
  • Engage with a variety of employee groups focused on community, inclusion, and employee voice.

Salary Range $120,000-$155,000


Actual compensation may vary based on relevant experience, qualifications/education, and other factors. The salary range is not necessarily reflective of the actual total compensation that may be earned nor promises any specific pay for any specific employee. Salary range excludes monetary value of benefits.


Equal Employment Opportunity Statement
Fisher Associates is committed to fostering a diverse and inclusive workplace where all individuals are respected, valued, and empowered to thrive. We do not discriminate on the basis of any protected status under federal, state, or local law.


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