ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Roxana, IL

SAIC

AWS GovCloud Engineer

Scott Air Force Base, IL · Remote

$80K - $120K/yr

None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an AWS GovCloud Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in ...

SAIC

AWS GovCloud Engineer

Scott Air Force Base, IL · Remote

$80K - $120K/yr

None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an AWS GovCloud Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in ...

The Timberline Group

Dynatrace SRE

Saint Louis, MO · Remote

$55.50 - $73.75/hr

Remote - Must reside in US Work Hours: 8am - 5pm CST Qualifications/Skills Needed: * Support and Troubleshooting * Plan and execute Observability build (dashboard, alert) for application team * SRE ...

Nexorra Group

Senior Electrical Engineer

Saint Louis, MO · On-site +1

$120K - $145K/yr

Our engineering team supports all office locations firmwide. We are seeking an experienced ... After an initial in-office onboarding period (approximately the first 3 months), a hybrid/remote ...

Amyx, Inc.

Software Engineering Lead

O Fallon, IL · On-site +1

Supports Agile ceremonies, backlog management, and documentation. * Coordinates software ... Most positions require ability to work on desktop or laptop computer for extended periods of time ...

next page

Showing results 1-20

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Roxana, IL

Remote Desktop Support Engineer information

See Roxana, IL salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote desktop support engineer in Roxana, IL is $25.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.52 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What cities near Roxana, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Roxana, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you

Junior User Support Specialist (Remote Services)

Govcio LLC

Saint Louis, MO • On-site, Remote

$17.36 - $28.84/hr

Full-time

Posted 21 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 204 rated it services

Job description

GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Remote Services Admin (RSA) Team to provide essential remote technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position.
Responsibilities
The Junior User Support Specialist will serve as a remote point of contact for technical support, mobile equipment administration, and remote connectivity troubleshooting. The role requires foundational technical problem-solving skills, excellent customer service, and the ability to resolve hardware, software, and network issues efficiently within established Service Level Agreements (SLAs) in a virtual team environment.Key responsibilities include:
  • Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
  • Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.
  • Serve as the primary contact for users, documenting and logging all calls and issues in the ticketing system.
  • Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
  • Install and configure software, and document internal procedures and FAQs.
  • Walk users through the use of products or systems, and provide follow-up communication to ensure resolution.

Qualifications
High School with 0 - 3 years (or commensurate experience)
Required Skills and Experience
  • Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
  • Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
  • Ability to diagnose and resolve technical problems efficiently.
  • Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.
  • Strong customer service skills with the patience and empathy to provide top-notch service and ensure user satisfaction.
  • Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
  • Ability to work independently and as part of a virtual, remote team environment.

Clearance Required: Active Secret Clearance.
Preferred Skills and Experience
  • Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
  • Experience with ServiceNow (SNOW) or equivalent enterprise ticketing software.
  • Knowledge of Intune, Purebred, VPN client software, and Remote Desktop connections.
  • Knowledge of Azure Active Directory, Active Directory Users and Computers (ADUC), MECM (SCCM), and EDM.

Posted Salary Range
USD $17.36 - USD $28.84 /Hr.

Apply