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Remote Desktop Support Engineer Jobs in Roxana, IL

The Timberline Group

Dynatrace Engineer

Saint Louis, MO · On-site +1

A few years of experience with Dynatrace is required (3) Fully remote is okay, prefer to be within ... Will be excited to help support someone new coming on board. Use Teams a lot. Team of 5. Looking ...

BAI

Advanced Software Engineer

Saint Louis, MO · On-site +1

$85K - $115K/yr

... support solutions. Our work creates positive ripple effects throughout financial services ... off, hybrid and remote working models, tuition assistance and the ability to work in a ...

Tetra Tech

Senior Electrical Engineer

Collinsville, IL · Remote

$99K - $129K/yr

We combine consulting and engineering with advanced analytics and technology to solve the world ... remote employees. Ability to support multiple projects and work on several tasks concurrently.

Kobie Marketing

AI Engineer

Saint Louis, MO · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We understand the importance of work-life balance and support our team with: · Flexible Time Off ...

Kobie Marketing

AI Engineer

Saint Louis, MO · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We understand the importance of work-life balance and support our team with: Flexible Time Off to ...

Kobie Marketing

Sr. Data Engineer

Saint Louis, MO · Remote

$108K - $147K/yr

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We understand the importance of work-life balance and support our team with: · Flexible Time Off ...

Kobie Marketing

Sr. Data Engineer

Saint Louis, MO · Remote

$103K - $140K/yr

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We understand the importance of work-life balance and support our team with: Flexible Time Off to ...

Fraym

GEOINT Solutions Engineer

Saint Louis, MO · Remote

The Role As part of Fraym, you will support activities under the GEOINT Director. You will be ... Louis, MO area - Hybrid (On-site and Remote) What You Will Do Your responsibilities will include ...

Fraym

GEOINT Solutions Engineer

Saint Louis, MO · On-site +1

The Role As part of Fraym, you will support activities under the GEOINT Director. You will be ... Louis, MO area - Hybrid (On-site and Remote) What You Will Do Your responsibilities will include ...

UpGuard

Customer Sales Engineer

Saint Louis, MO · Remote

$100K - $130K/yr

Support existing during trials/proof of concepts (POC) of the platform * Identifying existing ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

The Timberline Group

Netsuite Developer

Saint Louis, MO · On-site +1

Remote, full-time employee opening within the U.S. for a talented NetSuite Developer. The Developer ... Troubleshoot and support NetSuite third party solutions. * Support complex end user requests for ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Roxana, IL

Remote Desktop Support Engineer information

See Roxana, IL salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote desktop support engineer in Roxana, IL is $25.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.52 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What job categories do people searching Remote Desktop Support Engineer jobs in Roxana, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Roxana, IL are:
What cities near Roxana, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Roxana, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Dynatrace Engineer

Dynatrace Engineer

The Timberline Group

Saint Louis, MO • On-site, Remote

Full-time

Re-posted 3 days ago

Job description

This is a true Engineer position Strong Dynatrace background is key - need to really understand how Dynatrace works, not just a light user, know how to log into the portal, etc. This team does monitoring across IT - back and front-end. Application performance monitoring is really what they do. Dynatrace is the tool they use to monitor the environment today, primarily from an app perspective. This person will need to look at the Dynatrace portal/dashboard and correlate that back to root cause analysis, understanding where the problems lie within those problem cards. Need to have strong knowledge here. A few years of experience with Dynatrace is required (3) Fully remote is okay, prefer to be within 1 time zone of CST Very collaborative, close-knit team. Will be excited to help support someone new coming on board. Use Teams a lot. Team of 5. Looking for someone who is self-driven, self-motivated. Always the opportunity for them to convert if they display strength here. Screening question: - We need an application performance engineer using the Dynatrace tool, not an analyst. Need someone who has a background looking into application performance. This is truly an engineer position - this person will help people pinpoint issues within the tool through engineering. Need to be able to find a problem card AND interpret it.
Description:
As an Engineer 2 you will be responsible for using your technical knowledge of professional concepts to solve business problems. We are looking for a talented individual that can serve as a subject matter expert in their area of focus and represent their department on complex assignments. You will be responsible for evaluating elements of technology's effectiveness through requirements gathering, testing, research and investigation and make recommendations for improvements that result in increased quality and effectiveness. You will be required to listen to and evaluate customer needs to determine and provide high quality solutions that align with customer expectations.
As an Engineer 2, you will be responsible for collaborating with management, site reliability engineers, cloud and platform teams, application developers, and product owners to identify end-user requirements and specifications for application performance monitoring. You will be required to listen to and evaluate customer needs to determine and provide high quality solutions that align with customer expectations. This will involve developing monitoring solutions, automating workflows and using your technical knowledge of professional concepts to solve business problems. You will be responsible for evaluating elements of technology's effectiveness through requirements gathering, testing, research and investigation and make recommendations for improvements that result in increased quality and effectiveness. You will be required to listen to and evaluate customer needs to determine and provide high-quality solutions that align with customer expectations.
The Event Management, Logging, Monitoring, and Alerting (ELMA) team partners to drive business values through in-depth insights into the health and performance of EHI solutions and products. The position will help provide application performance monitoring throughout the IT organization.
Responsibilities:
  • Implementation and Configuration: responsible for implementing and configuring Dynatrace's Application Performance Monitoring (APM) solution across various environments. This includes setting up dashboards, alerts, and reports to monitor application performance
  • Performance Analysis: analyze application performance data collected by Dynatrace to identify potential issues and areas for improvement. This includes working closely with development teams to optimize application performance
  • Troubleshooting: use Dynatrace tools to troubleshoot and resolve application performance issues. This may involve working with other IT teams to coordinate issue resolution
  • Continuous Improvement: continuously evaluate the effectiveness of the Dynatrace implementation and make recommendations for improvements
  • CI/CD Pipeline: assist the team in taking ownership of and automating our CI/CD pipeline where possible

Qualifications:
Required:
  • 3+ years experience with Dynatrace in the following areas:
  • Developing custom dashboards, alerts, and reports
  • Proven experience with Dynatrace APM tools
  • Strong understanding of application performance management concepts
  • Managing/modifying user permissions via management zones
  • Identifying application performance improvement opportunities and creating corresponding monitoring and alerts
  • Measuring, analyzing, and reporting license consumption of new and existing configurations
  • Must be highly collaborative and an excellent communicator, both written and verbally
  • Proven ability to extrapolate data out of application monitoring tools and present to non-technical resources, including leadership
  • Ability to participate in an on-call rotation
  • Excellent customer service and problem-solving skills
  • Highly organized and detail-oriented with the ability to multi-task
  • Must be willing and able to quickly learn new tools, technologies, and platforms as required
  • Must be proficient with Microsoft Office software products

Preferred qualifications:
  • Dynatrace certification
  • Dynatrace Runtime Application Protection experience, configuring SRGs and GRAIL
  • Cloud-based tooling, scripting, and monitoring
  • Familiarity with application-build tooling and development practices in general
  • Java software development
  • Experience with the use of version control systems for code management (Git is a plus)
  • Experience with code scanning and vulnerability analysis
  • Experience working with AWS
  • CI/CD pipeline tooling and applications
  • Working knowledge of Unit testing
  • Knowledge and experience with the Atlassian Suite or other DevOps application suites
  • Experience with application Profiling Skills (Core Java, Thread Dumps, etc
  • Experience with Middleware technologies (Tomcat, Weblogic, and Adobe AEM)

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