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Remote Desktop Support Engineer Jobs in Roxana, IL

SAIC

AWS GovCloud Engineer

Scott Air Force Base, IL · Remote

$80K - $120K/yr

None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an AWS GovCloud Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in ...

ABB

Senior Project Engineer

MO · Remote

$94K - $122K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

The Timberline Group

Dynatrace SRE

Saint Louis, MO · On-site +1

$55.50 - $73.75/hr

Remote - Must reside in US Work Hours: 8am - 5pm CST Qualifications/Skills Needed: * Support and Troubleshooting * Plan and execute Observability build (dashboard, alert) for application team * SRE ...

Nexorra Group

Senior Electrical Engineer

Saint Louis, MO · On-site +1

$120K - $145K/yr

Our engineering team supports all office locations firmwide. We are seeking an experienced ... After an initial in-office onboarding period (approximately the first 3 months), a hybrid/remote ...

Amyx, Inc.

Software Engineering Lead

O Fallon, IL · On-site +1

Supports Agile ceremonies, backlog management, and documentation. * Coordinates software ... Most positions require ability to work on desktop or laptop computer for extended periods of time ...

Birch Creek Energy

Civil Project Engineer

Saint Louis, MO · On-site +1

$82K - $110K/yr

Remote-work candidates are welcome. Job Overview: * Reporting to the Sr Director of Execution ... Through design review and construction support, the Civil Project Engineer will ensure that ...

New

The Timberline Group

SOFTWARE ENGINEER

Saint Louis, MO · On-site +1

Provide development support to integrate packages or code applications with attention to ... Remote in the USA Only * Contract-to-Hire 3-6 months * Must be US-Citizen or Green-Card only * Will ...

The Timberline Group

SR. SOFTWARE ENGINEER

Saint Louis, MO · On-site +1

$119K - $157K/yr

Implement and Support * Work with Operations groups to ensure applications are successfully ... Remote in the USA Only * Contract-to-Hire 3-6 months * Must be US-Citizen or Green-Card only * Will ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Roxana, IL

Remote Desktop Support Engineer information

See Roxana, IL salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote desktop support engineer in Roxana, IL is $25.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.52 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What job categories do people searching Remote Desktop Support Engineer jobs in Roxana, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Roxana, IL are:
What cities near Roxana, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Roxana, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Sr. Network Engineer - Supporting CONUS

Sr. Network Engineer - Supporting CONUS

Chameleon Integrated Services

Saint Louis, MO • On-site, Remote

$101K - $138K/yr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
  • Competitive Employee Health Insurance options including dental
  • 100% company paid vision plan
  • 401K plan with generous company match and no vesting period
  • 100% company paid life insurance
  • 100% company paid long and short-term disability insurance
  • Training allowance
  • PTO and more

Role: Sr. Network Engineer Supporting CONUS - This is a remote opportunity
The Senior Network Engineer resolves larger and more complex LAN/WLAN/WAN issues, supports high-level installation, configuration, documentation, management, troubleshooting of network communications equipment, serves as regional point of contact for network issues, manages configuration and communications interconnection matters, addresses multi-protocol routing/network management issues, and provides written recommendations through tickets, written standards, or updates to existing standards.
The Sr. Network Engineer also advises on LAN/WLAN/WAN design, deployment, implementation, and standardization to support the MHS mission.
Must-have Requirements:
  • Active Secret clearance
  • DoD 8570.01 / 8570.01-M compliance at IAM Level III or equivalent
  • DoD Health Care Information Systems experience is required
  • Mastery-level experience with normal networking protocols and technologies, including TCP/IP, HTTP, HTTPS, SMTP, SNMP, DNS, DHCP, RSTP, VRRP, BIND, EIGRP, BGP, OSPF, PPP, HDLC, V.35, RS-449, Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, ATM, and 802-series communications standards.
  • Mastery-level experience in routed, switched, and shared LAN environments using supported Microsoft OS, Windows Active Directory, UNIX, OpenVMS, routers, switches, terminal servers, local WAN, and long-haul WAN connectivity.
  • Hands-on experience with SolarWinds Orion, ARMIS, Ansible, MIB, MRTG-type monitoring, diagnostic tools, network administration tools, OTDR, cable testers, network sniffers, and EIA/TIA cable standards.
  • Ability to establish and configure network firewalls, VPN devices, and IDSs.
  • Ability to lead network specialists and coordinate with Government staff, medical personnel, other contractors, NetMOD Network Standards Team, and internal/external organizations.

Education and Certifications Required:
  • Bachelor's degree in computer science, engineering, technical degree, or related discipline plus five years directly related experience; or certified technical/vocational school plus 10 years related experience gained through progressively higher complexity
  • CCNP and CISSP required

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status"
Texting Privacy Policy
  • Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • Message frequency will vary depending on the application process.Msg & data rates may apply.
  • OPT out at any time by texting "Stop".

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