Remote Help Desk Technician Jobs in Springfield, IL

OverviewAbout the Role

Intuit is standing up a dedicated Partner Planning & Operations function — the operating backbone for our Channel Sales and Office of the Accountant business, turning FY27 growth targets into systems, cadence, and execution. This is a ground-floor opportunity to help build that function from scratch.

As a Principal Sales Operations Analyst, you'll be the embedded operating partner to one of our channel sales pillars — owning the planning cadence, pipeline and forecast rigor, and reporting that lets our sales leaders run their business with confidence. You'll work daily with a small team of analysts and contract resources, setting priorities and the quality bar for their work, even though this is an individual-contributor role.

Responsibilities

What You'll Own

• Business rhythm & forecasting — Own the weekly pipeline and capacity cadence with your aligned sales leader(s); build rolling forecasts that hold up under scrutiny in monthly business reviews.

• Program & process operations — Design and run the operational playbook for your pillar — partner/reseller onboarding, deal-desk and quoting support, or comp-plan mechanics, depending on the role — so the right behavior is the easy behavior.

• Planning — Support annual and in-year planning (targets, territory/account alignment, capacity) in partnership with the Partner Planning and Partner Data Ops teams.

• Data & reporting — Be accountable for  your pillar's performance data; build and maintain dashboards that tell an honest, actionable story to your sales leader(s) and to Partner Planning & Ops leadership.

• Cross-functional partnership — Represent your pillar in cross-functional forums (Systems, BI, Finance, Deal Desk, Legal) and translate their requirements back to your team.

• Team coordination — Prioritize and quality-check the day-to-day work of the analysts and contract workers aligned to your pillar; onboard new contract resources and keep their work aligned to the operating cadence.

• Governance — Flag risks early, drive QBR and exec-review prep for your pillar, and keep documentation (SOPs, playbooks) current as process evolves.

• Continuous improvement — Find friction in the seller and partner workflow and fix it proactively — not just when it's escalated.

Qualifications

What We're Looking For

• 6+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related analytical/GTM function.

• Experience informally directing, coordinating, or reviewing the work of contractors, vendors, or junior team members — even without formal management title or authority.

• Proven ownership of a sales business rhythm: pipeline management, forecasting, and/or territory and capacity planning.

• Strong analytical skills — comfortable structuring ambiguous problems, working with large datasets, and translating analysis into a recommendation a sales leader will act on.

• Hands-on proficiency with CRM (Salesforce or equivalent) and BI/reporting tools (Tableau, Looker, or equivalent).

• Excellent written and verbal communication skills, with the credibility to influence sales leaders and executives directly.

• Comfort operating with ambiguity — this function is being built from scratch, and the muscle for turning a blank page into a repeatable process is essential.

Nice to Have

• Experience in channel, partner, or indirect sales models (VARs, resellers, referral partners) specifically.

• Familiarity with partner/channel tooling (PRM platforms) or deal-desk/quoting systems.

• Prior experience in a SaaS, fintech, or subscription business.

• Bachelor's degree in business, finance, analytics, or a related field — or equivalent practical experience.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 

The expected base pay range for this position is:
California Remote (Bay Area) $200,000- $270,500
California Remote (Not Bay Area) $185,500- $251,500
Colorado Remote $171,500- $231,500
Hawaii Remote $180,000- $243,500
Illinois Remote $171,500- $231,500
Maine Remote $155,500- $210,500
Maryland Remote $171,500- $231,500
Massachusetts Remote $180,000- $243,500
Mountain View, CA $200,000- $270,500
New Jersey Remote $180,000- $243,500
New York Remote $197,000- $266,500
Ohio Remote $155,500- $210,500
Vermont Remote $171,500- $231,500
Virginia Remote $171,500- $231,500
Washington Remote $180,000- $243,500
Washington, DC Remote $171,500- $231,500