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It Support Help Desk Jobs in Springfield, IL (NOW HIRING)

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

They will also provide additional support to our System Administrators. This includes receiving ... Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

They will also provide additional support to our System Administrators. This includes receiving ... Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We help educators identify their financial goals and develop plans to achieve them. This includes ... The IT Manager, Desktop Support is responsible for delivering high-quality end-user support ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support ... Since then, we've broadened our mission to helping all educators protect what they have today and ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Manager Desktop Support

Springfield, IL · On-site

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Hardware Asset/Inventory Analyst

Springfield, IL · On-site

$18 - $48/hr

Job Qualifications: 2+ years of professional, IT support experience. (desktop and technical support) Must have attention to detail and be self motivated Inputting and fulfilling tickets in ticketing ...

TRIMEDX Holdings

CE IT Technician

Springfield, IL · On-site

Project and Program Support (25%) * Works with clinical leadership, hospital IT, and vendors on new construction, renovation, and integration projects, helping to ensure all points of ...

LRS

IT Project Manager

Springfield, IL · On-site

$40 - $70/hr

LRS Consulting Services is seeking an experienced Sr. IT Project Manager for our client in Central ... Project management experience Risk Management as it relates to managing Maintenance, Support and ...

LRS

IT Business Analyst

Springfield, IL · On-site

$30 - $55/hr

... in candidates who can help us. If you're that candidate, this opportunity is made for you ... AI may be used in the hiring process solely in support of the assessment of candidate ...

LRS

IT Business Analyst

Springfield, IL · On-site

$45 - $75/hr

... in candidates who can help us. If you're that candidate, this opportunity is made for you ... AI may be used in the hiring process solely in support of the assessment of candidate ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Springfield, IL

It Support Help Desk information

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How much do it support help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it support help desk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Springfield, IL?

For It Support Help Desk jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Springfield, IL look for?

The top searched job categories for It Support Help Desk jobs in Springfield, IL are:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

IT Help Desk Technician

United Community Bank

Auburn, IL • On-site

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description


United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will work from our Auburn, Illinois location and will be responsible for end user computing support. They will also provide additional support to our System Administrators. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require the individual to give hands on help at the desk level.
Essential Duties and Responsibilities:
  • Evaluate urgency of issues, select, and take appropriate steps toward resolution or escalation
  • Install hardware and peripheral components such as monitors, keyboards, printers and scanners
  • Load appropriate software packages such as operating systems, networking components and office applications
  • Provide telephone, in-person and online support to end-users
  • Keep all assigned non-ticket tasks up to date along with resolution dates for each task
  • Responsible for imaging and building workstations and laptops
  • Responsible for patching user machines and servers
  • Responsible for Active Directory user changes, maintenance, and general housekeeping
  • Assist in providing support for audio/visual equipment in conference and training rooms
  • Working knowledge of mobile device technologies and OS
  • Responsible for printer maintenance and troubleshooting including print server and print queues
  • Responsible for the development and maintenance of all end user Desktop FAQs and "How To" articles
  • Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to maintain continuity to assist with troubleshooting and problem resolution
  • Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues
  • Other related duties as assigned

Experience and Skills
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements:
  • Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
  • Experience using ITI/Director a plus

Education/Experience Requirements:
  • Associate's degree or Vocational training in Computer Science/MIS or equivalent experience preferred
  • Experience with Powershell, SQL, JavaScript, XML or similar scripting and logic experience a plus

Additional Requirements:
  • Previous customer service skills preferred
  • Strong attention to detail and accuracy
  • Strong time management and organizational skills
  • Ability to practice discretion and handle confidential information in a professional manner
  • Ability to handle sensitive and confidential situations and comprehend the level of confidentiality that comes along with the position and protecting employee's, customer and Bank information
  • Problem Solving/Analysis skills
  • Ability to communicate effectively with customers and coworkers
  • Ability to read, write and comprehend simple instructions, short correspondence and memos
  • Ability to perform basic mathematical calculations and to work with mathematical concepts and apply them to work situations
  • Ability to manage and execute more than one task at a time
  • Ability to define problems, collect data, establish facts, and draw vaild conclusions
  • Ability to independently perform duties, establish priorities and meet deadlines with limited supervision
  • Ability to adhere to safety and compliance regulations and procedures
  • Knowledge of financial institution regulations
  • Ability to excercise sound judgement that is consistent with established policies, procedures and business practices
  • General knowledge of bank procedures and how they apply to other areas of the bank

Attendance Requirements:
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.
Certificates, licenses, or registrations:
  • None required

Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical requirements:
  • Requires bending, stooping or standing as necessary
  • Requires the ability to hear, speak and/or signal people
  • Effectively communicate verbally, in writing, and in English
  • Requires manual dexterity, typing, and the ability to key in transactions
  • The employee may occasionally lift and/or move up to 25 pounds

Job Benefits
The following benefit programs are available to all employees:
  • 401(k) retirement plan (requires 30 days of employment, age 20)
  • Paid Leave Time
  • Free checking account including identity theft and cellphone protection, Roadside Assistance and more
  • Free savings account & Safety Deposit Box
  • Cashier's checks

In addition, the following benefits are available to all full-time employees after meeting eligibility requirements:
  • Vacation time (requires 30 days of employment)
  • Sick/Personal Time (requires 90 days of employment)
  • Holidays
  • Jury Duty leave
  • Health Insurance (requires 30 days of employment)
  • Dental Insurance (requires 30 days of employment)
  • Vision Insurance (requires 30 days of employment)
  • Life Insurance (requires 30 days of employment)
  • Short-Term Disability Insurance (requires 30 days of employment)
  • Long-Term Disability Insurance (requires 30 days of employment)
  • Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 30 days of employment)
  • Tuition Reimbursement
  • Military Leave

Some benefit programs require contributions from the employee and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents.
Please visit https://ucbbanks.com/careers for more information on UCB's complete benefit package.

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