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It Helpdesk Manager Jobs in Springfield, IL (NOW HIRING)

LRS

IT Engagement Lead Manager

Springfield, IL

$30 - $65/hr

The IT/Business Engagement Lead - Security & Infrastructure serves as a strategic and operational ... Financial & Budget Management Support annual budget planning, quarterly forecasts, and long-term ...

Connection

Onboarding IAM - Ent

Springfield, IL · On-site +1

$22.28 - $27.85/hr

Help customers maximize the value of their technology investments. * Partner with customers on ... Experience working with CRM platforms such as Salesforce and ERP systems. * Proficiency with ...

TestingXperts

Communication Manager Lead

Springfield, IL · On-site

$28K - $28K/yr

Business strategy, IT strategy, Organization change, IT governance, IT project management, Vendor management, Change management, and Process improvement. ERP/technical writing experience preferred ...

Crowe LLP

Offensive Security Manager

Springfield, IL · On-site

$110K - $148K/yr

Join us at Crowe and embark on a career where you can help shape the future of our industry. What ... Evaluate and test IT controls, application controls, security configurations, and interface ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, IL

It Helpdesk Manager information

See Springfield, IL salary details

$37.2K

$83K

$123.4K

How much do it helpdesk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it helpdesk manager in Springfield, IL is $83,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Springfield, IL?

The most popular types of It Helpdesk jobs in Springfield, IL are:

What are popular job titles related to It Helpdesk Manager jobs in Springfield, IL?

For It Helpdesk Manager jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Springfield, IL look for?

The top searched job categories for It Helpdesk Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for It Helpdesk Manager jobs?

Cities near Springfield, IL with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $83,036 per year, or $39.9 per hour.

Information Systems Advisor II - z/OS Administration

Illinois Secretary of State

Springfield, IL • On-site

$8.0K - $14K/mo

Full-time

Posted 9 days ago

Job description

Office of the Illinois Secretary of State Alexi Giannoulias
Job Title: Information Systems Advisor I - z/OS Administration
Division: Technology Office
Union: IFT
Location: 501 S 2nd St, Springfield, IL - Sangamon County
Salary: Range $8,020 to $14,138 monthly - commensurate with experience
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.
Overview:
Plans, implements, coordinates, and evaluates complex technical software functions for the ILSOS Mainframe environment. This role maintains, modernizes, and optimizes the z/OS operating system and its core subsystems, oversees IBM SAN storage, replication, and VTL environments, and supports IBM mainframe hardware infrastructure. It implements and maintains vendor software, provides 24x7 on-call support for critical issues, and guides staff in managing z/VM for virtualized workloads. The position handles mainframe security through RACF, monitors and tunes system performance, manages z/OS networking, ensure thorough documentation, and maintains the ILSOS disaster recovery environment to support continuity and rapid recovery.
Duties and Responsibilities:
  • This position is responsible for maintaining, modernizing and optimizing the z/OS operating systems and core subsystems, including TWS, DB2, CICS, and MQ, to ensure stability, reliability, and adherence to enterprise standards and modernization strategy.
  • Supports IBM mainframe hardware infrastructure, including processors, storage subsystems, and peripheral components. Monitors performance and capacity management, coordinates maintenance, firmware updates, and hardware lifecycle activities.
  • Exercises responsibility for the implementation and maintenance of vendor software which interfaces the system programs and hardware. Provides 24x7 on-call support for critical system issues, performing diagnostic analysis and coordinating resolution to maintain maximum system availability.
  • Manages IBM SAN storage and replication environments as well as IBM VTL systems, including allocation, placement, capacity planning, catalog integrity, backup strategies, and recovery processes aligned with enterprise storage architecture.
  • Administers and supports z/OS networking components, including TCP/IP configuration, network routing, encryption, z/OS Connect, and other networking technologies; performs security-focused network tuning and troubleshooting.
  • Monitors and maintains the ILSOS disaster recovery (DR) environment, utilizing IBM Flexible Capacity and failover functions to ensure resilience, continuity, and rapid recovery of mainframe operations.
  • Assists with maintaining mainframe security controls using RACF and related technologies, ensuring compliance with cybersecurity, audit, and regulatory requirements; Ensures that comprehensive documentation is produced by junior staff for system configurations, operational standards, maintenance procedures, and technical troubleshooting guides
  • Guides staff in the configuration and maintenance of z/VM environments, ensuring proper support for virtualized Linux workloads and interoperability with z/OS.
  • Monitors and tunes system performance using Omegamon, RMF, and WLM, analyzing trends, identifying bottlenecks, and adjusting system parameters to improve throughput and efficiency.
  • Performs other duties as assigned
Education and Experience:
Requires knowledge, skill, and mental development equivalent to the completion of two years of college, with coursework in the computer science field AND 4.5 years of experience with technical systems and/or programming experience and/or IT project management, including at least 1-year supervisory experience or any equivalent combination of education and experience.
Knowledge, Skills and Abilities:
  • Requires extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a suitable form and has an appreciation of the wider business context for those programs.
  • Requires excellent oral and written communication skills for effective engagement with colleagues and internal users/customers.
  • Requires extensive knowledge necessary to effectively perform the ability to exercise sound judgement in analyzing, evaluating, and solving problems of a procedural, organizational, administrative, and/or technical nature.
  • Requires the use and understanding of appropriate methods, tools, applications, and processes to demonstrate a rational and organized approach to work.
  • Requires awareness and adherence to organizational standards for security, privacy, and ethics.
  • Requires extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer.
  • Requires extensive knowledge of the principles and techniques of computer system documentation.
  • Requires the desire to seek to identify learning and professional development opportunities.
  • Requires extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools.
  • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
  • Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally and in written or graphic form.
  • Requires willingness to travel and possession of a valid Illinois driver's license as required by individual positions within the class.
  • Requires the ability to lift, carry, and push/pull 0 - 50lbs.
Application Process:
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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