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Junior Helpdesk Jobs in Springfield, IL (NOW HIRING)

... Junior professor) to participate in a high-impact project supporting a customer in the science and technology sector. In this role, you'll apply your expertise to help train next-generation AI ...

Plumbing Project Engineer

Springfield, IL ยท On-site

$99 - $149/hr

... help manage deliverables to meet client expectations. * Perform field observations, existing conditions evaluations, and construction administration services as needed. * Mentor and support junior ...

Opportunity to manage and develop junior staff. * Work with project managers to develop project ... Coordinate with Project Managers and other disciplines to help track project backlog and staffing ...

You will have opportunities to interact with Analysts (both junior and senior) as well as senior ... to help you succeed. Your internship will begin with an orientation program, which will introduce ...

Plumbing Project Engineer

Springfield, IL ยท On-site

$99K - $149K/yr

... help manage deliverables to meet client expectations. * Perform field observations, existing conditions evaluations, and construction administration services as needed. * Mentor and support junior ...

Plumbing Project Engineer

Springfield, IL ยท Hybrid

$99K - $149K/yr

... help manage deliverables to meet client expectations. * Perform field observations, existing conditions evaluations, and construction administration services as needed. * Mentor and support junior ...

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Junior Helpdesk information

See Springfield, IL salary details

$12

$22

$33

How much do junior helpdesk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for junior helpdesk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Springfield, IL?

The most popular types of Helpdesk jobs in Springfield, IL are:

What are popular job titles related to Junior Helpdesk jobs in Springfield, IL?

For Junior Helpdesk jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Springfield, IL look for?

The top searched job categories for Junior Helpdesk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Junior Helpdesk jobs?

Cities near Springfield, IL with the most Junior Helpdesk job openings:

Infographic showing various Junior Helpdesk job openings in Springfield, IL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

7th Grade Girls Basketball Coach

Sangamon ROE Online Application Consortium

Rochester, IL โ€ข On-site

Full-time

Re-posted 28 days ago


Job description

Position Type:
Athletics/Activities/Coaching
Date Posted:
4/23/2026
Location:
Rochester Junior High
Date Available:
2026-2027 School Year
Closing Date:
05/06/2026
District:
Rochester Illinois CUSD 3A
Rochester Junior High School seeks a highly qualified 7th Grade Girls Basketball Coach to help continue our "Tradition of Excellence." Previous experience coaching high school soccer is preferred. Candidates should have great knowledge of the game, excellent organizational skills and outstanding communication skills. Candidates must have a teaching certificate, substitute teaching certificate or American Sport Education Program certificate.
Closing Date: May 6, 2026