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Junior Helpdesk Jobs in Springfield, IL (NOW HIRING)

Farnsworth Group

Plumbing Project Engineer

Springfield, IL · On-site

$99K - $149K/yr

... help manage deliverables to meet client expectations. * Perform field observations, existing conditions evaluations, and construction administration services as needed. * Mentor and support junior ...

Farnsworth Group

Plumbing Project Engineer

Springfield, IL · Hybrid

$99K - $149K/yr

... help manage deliverables to meet client expectations. * Perform field observations, existing conditions evaluations, and construction administration services as needed. * Mentor and support junior ...

Superior Star

Shift Leader/Shift Manager

Petersburg, IL · On-site

$14.75 - $18.75/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

Superior Star

Shift Leader/Shift Manager

Springfield, IL · On-site

$14.75 - $18.75/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

Superior Star

Shift Leader/Shift Manager

Decatur, IL · On-site

$14.50 - $18.25/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

Superior Star

Shift Leader/Shift Manager

Lincoln, IL · On-site

$14.75 - $18.50/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

Superior Star

Shift Leader/Shift Manager

Springfield, IL · On-site

$14.75 - $18.75/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

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All JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Springfield, IL

Junior Helpdesk information

See Springfield, IL salary details

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How much do junior helpdesk jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for junior helpdesk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Springfield, IL? The most popular types of Helpdesk jobs in Springfield, IL are:
What are popular job titles related to Junior Helpdesk jobs in Springfield, IL? For Junior Helpdesk jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Junior Helpdesk jobs in Springfield, IL look for? The top searched job categories for Junior Helpdesk jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Junior Helpdesk jobs? Cities near Springfield, IL with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Junior Cybersecurity Analyst

Junior Cybersecurity Analyst

DivIHN Integration Inc

Auburn, IL • On-site

Other

Posted 20 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist. Saravanakumar at 224-507-1183 Title: Junior Cybersecurity Analyst Duration: 3 Months contract to Hire (Potential Hire) Location: Springfield, IL (On-site required) Working Hours: 37.5 hours per week, with 7.5 hours per day.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Position Overview: The Junior Cybersecurity Analyst will support security operations by assisting with monitoring, incident response, and security administration activities.

This role is ideal for candidates with a technical background who are interested in building a career in Cybersecurity. Training and mentoring will be provided. Key Responsibilities: Assist with monitoring security alerts and events using security and monitoring tools.

Support incident response activities, including investigation, documentation, and escalation as needed. Help maintain and administer security tools, systems, and access controls. Assist with vulnerability remediation and basic security configuration tasks.

Work closely with senior security staff, system administrators, and network teams. Follow established security policies, procedures, and compliance requirements. Participate in training sessions and on-the-job learning to develop cybersecurity skills.

Qualifications: Must be based in Springfield and able to work on-site. Technical background required. Experience in System Administration or Network Administration preferred.

Strong interest in pursuing a career in Cybersecurity. Basic understanding of operating systems, networks, or IT infrastructure. Willingness to learn security concepts, tools, and best practices.

Exposure to security concepts, tools, or coursework. Familiarity with Windows/Linux systems or networking fundamentals. Relevant certifications or coursework (a plus, not required).

RECENT College grads are welcome to apply Training and Development: On-the-job training and mentorship will be provided. Opportunity to gain hands-on experience in cybersecurity operations and tools. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Investigation, Cybersecurity Skills, Security and Monitoring Tools

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