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Junior Helpdesk Jobs in Springfield, IL (NOW HIRING)

Cybersecurity Manager

Springfield, IL · On-site

$110K - $148K/yr

Join us at Crowe and embark on a career where you can help shape the future of our industry. What ... Mentor and supervise junior consultants; contribute to team development and internal knowledge ...

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Mentor and support new and junior associates, reinforcing best practices and store standards.

Geotechnical Engineer

Springfield, IL · On-site

$85K - $120K/yr

Mentor junior staff and contribute to technical development within the team. * Other duties as ... help you create a solid foundation for health and security throughout your career, including:

Offensive Security Manager

Springfield, IL · On-site

$110K - $148K/yr

Join us at Crowe and embark on a career where you can help shape the future of our industry. What ... Mentor and supervise junior consultants; contribute to team development and internal knowledge ...

Showing results 41-60

Junior Helpdesk information

See Springfield, IL salary details

$12

$22

$33

How much do junior helpdesk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for junior helpdesk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Springfield, IL?

The most popular types of Helpdesk jobs in Springfield, IL are:

What are popular job titles related to Junior Helpdesk jobs in Springfield, IL?

For Junior Helpdesk jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Springfield, IL look for?

The top searched job categories for Junior Helpdesk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Junior Helpdesk jobs?

Cities near Springfield, IL with the most Junior Helpdesk job openings:

Infographic showing various Junior Helpdesk job openings in Springfield, IL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

Water/Wastewater Engineer (Municipal Projects)

Springfield, IL • On-site

$100K - $140K/yr

Full-time

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Hanson Values

Integrity | Commitment | Quality | Relationships | Innovation

If you're looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company's practices creates a focus on client success and partnerships that are important to our communities and our environment.

Water/Wastewater Engineer (Municipal Projects)

Shape the Future of Water and Wastewater Infrastructure with Hanson!

At Hanson, we're dedicated to pioneering solutions that not only drive innovation but also prioritize sustainability. Our mission is clear: deliver exceptional engineering solutions that enhance communities and improve lives. As a Water/Wastewater Engineer, you'll be at the forefront of designing cutting-edge water and wastewater systems, playing a critical role in both the success of our clients and the communities they serve. If you're looking for a place where your work will make a real-world impact, join us and help lead the way in building sustainable infrastructure. The position also offers exposure to municipal and local government projects outside of the water and wastewater field, including local roads, drainage design, and site design.

Key Responsibilities:

  • Lead the Charge in Design: Design innovative water distribution, wastewater collection systems, treatment units, and pump stations for both municipal and industrial clients.
  • Solve Complex Challenges: Perform hydraulic calculations, pump sizing, and advanced modeling to ensure robust, efficient systems.
  • Guide Projects to Success: Manage the development of plans, specifications, and permitting processes, ensuring all projects stay on schedule and meet regulatory standards.
  • Create Impactful Solutions: Prepare technical reports and cost estimates that reflect your expertise and attention to detail.
  • Drive Innovation: Stay ahead of industry trends and integrate new technologies to enhance project outcomes.
  • Foster Client Relationships: Lead meetings and maintain strong, long-term relationships with clients, helping to ensure their needs are met and expectations exceeded.
  • Shape the Future: Mentor and guide junior engineers, sharing your expertise and fostering a collaborative team culture that thrives on innovation and success.
  • Business Development Leadership: Play a key role in business development and regional project coordination to drive continued growth and success.

Skills and Experience:

  • Technical Expertise: Proficiency in AutoCAD, Civil 3D, WaterCAD, ArcGIS, and other essential software.
  • Experience: At least 8 years in water/wastewater engineering with a strong focus on system design and treatment units. Candidates with 10+ years of experience are highly encouraged to apply.
  • Education: Bachelor's degree in civil engineering or a related field.
  • Certifications: Illinois and/or Missouri P.E. or the ability to obtain one within 6 months of hire isrequired.
  • Leadership: Demonstrates strong leadership and mentoring skills, with a proven ability to effectivelymanage design teams and foster professional growth.
  • Industry Knowledge: Familiarity with Missouri DNR and Illinois EPA water and wastewater regulations and standards is essential.
  • Additional Requirements: Ability to travel as needed and work overtime to meet project deadlines. Excellent communication skills are a must.

Preferred Experience:

Design experience in water and wastewater treatment, pump stations, lift stations, wastewater collection, and water distribution.

Previous experience working with both private and municipal clients in various settings.

The salary range for this position is $100,000 - $140,000 per year. Salaries are based on years of experience, skillset, and qualifications. This position is also eligible for an annual discretionary bonus.

Benefits

Our focus on people means we offer a generous benefits program to help you create a solid foundation for health and security throughout your career, including:

  • Competitive compensation
  • Performance bonuses
  • 401(k) with matching contribution
  • Employee Stock Ownership Plan
  • Comprehensive health & well-being plans
  • Financial wellness plans
  • Work-life balance programs

Want to know more? Visitour benefits pagefor all the details.

Culture

We understand that selecting a job is about more than the day-to-day tasks. It's important to feel like you belong and safe to grow and progress along your career path. You'll find that at Hanson. We have an inclusive, diverse workforce awaiting to connect with you and numerous opportunities to cultivate your career, including:

  • Monthly educational webinars
  • Leadership training
  • Lunch & learn development sessions
  • 24/7 access to thousands of skill-building courses
  • Mentorship opportunities
  • Award-winning internship program
  • Employee recognition
  • And so much more!

AN EQUAL OPPORTUNITY EEO - EMPLOYER

We do not accept unsolicited resumesfrom recruiters or agencies/staffing firms.Resumesare only accepted from recruiters and agency/staffing firms if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position.