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Junior Helpdesk Jobs in Springfield, IL (NOW HIRING)

Petco

Sales Specialist

Springfield, IL · On-site

  • Medical

  • Retirement

  • PTO

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Mentor and support new and junior associates, reinforcing best practices and store standards.

Petco

Sales Specialist

Springfield, IL · On-site

  • Medical

  • Retirement

  • PTO

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Mentor and support new and junior associates, reinforcing best practices and store standards.

Prairie Engineers

Entry Level Utility Engineer

Springfield, IL · On-site

$62K - $74K/yr

  • Medical

  • Retirement

  • PTO

If you're a Jr. Engineer who likes problem-solving, technology, and seeing immediate impact on ... help shape our collective future. Prairie Engineers is a growing and progressive business with ...

Hansoninc

Geotechnical Engineer

Springfield, IL · On-site

$85K - $120K/yr

  • Medical

  • Retirement

Mentor junior staff and contribute to technical development within the team. * Other duties as ... help you create a solid foundation for health and security throughout your career, including:

Mater Group

Staff Specialist Anaesthetics

Springfield, IL · On-site

$15K/mo

  • Medical

  • Retirement

Medical Officers, All About the role Join Mater's Department of Anaesthesia and help shape the ... Supervise and train junior medical staff * Participate in formal and informal teaching, education ...

Mater Group

Staff Specialist Ophthalmology

Springfield, IL · On-site

$15K/mo

  • Retirement

Join the team at Mater Hospital Springfield and help shape the future of healthcare. Mater Hospital ... Supervise, mentor and teach junior doctors, registrars, students and other learners * Participate ...

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All JobsHelpdesk JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Springfield, IL

Junior Helpdesk information

See Springfield, IL salary details

$12

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$33

How much do junior helpdesk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for junior helpdesk in Springfield, IL is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Springfield, IL?

The most popular types of Helpdesk jobs in Springfield, IL are:

What are popular job titles related to Junior Helpdesk jobs in Springfield, IL?

For Junior Helpdesk jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Springfield, IL look for?

The top searched job categories for Junior Helpdesk jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Junior Helpdesk jobs?

Cities near Springfield, IL with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Springfield, IL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

Sales Specialist

Petco

Springfield, IL • On-site

Part-time

Medical, Retirement, PTO

Posted 12 days ago

Petco rating

5.7

Company rating: 5.7 out of 10

Based on 637 frontline employees who took The Breakroom Quiz

460th of 734 rated retailers

Job description

Want to help pets live their best lives?
We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.
  • Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

  • Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

  • Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:
We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
As a Senior Sales Associate, you play a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center.
In this role, you go beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. You support store operations, assist leadership as needed, and help develop newer associates, all while delivering knowledgeable, compassionate service rooted in a passion for pets.
What You'll Do
Pet First
  • Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
  • Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
  • Support a safe, clean, and welcoming environment for pets, pet parents, and partners.

Foster the Fun
  • Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
  • Lead by example by demonstrating strong selling behaviors and exceptional customer service.
  • Mentor and support new and junior associates, reinforcing best practices and store standards.
  • Foster a collaborative, inclusive team environment where partners support one another.

Let's Go!
  • Assist customers in selecting products and services that best meet their pets' needs.
  • Process sales, returns, and exchanges accurately and efficiently.
  • Support merchandising and inventory activities, including restocking, recovery, and presentation.
  • Assist with opening and closing procedures as assigned.
  • Support store leadership with operational tasks and special projects.
  • Help resolve customer concerns and escalate issues appropriately when needed.

Key Responsibilities
Customer Experience & Sales
  • Deliver consistent, knowledgeable, and compassionate service.
  • Educate customers on promotions, services, and loyalty programs.
  • Support store sales goals through effective selling and service behaviors.

Operations & Merchandising
  • Maintain store cleanliness, organization, and visual standards.
  • Monitor inventory levels and assist with replenishment.
  • Ensure compliance with company policies, procedures, and safety standards.

Leadership Support
  • Mentor and train new associates on policies, procedures, and service expectations.
  • Act as a floor leader when needed, supporting workflow and customer experience.
  • Assist management with escalated customer concerns and operational needs.

What Success Looks Like
  • Customers feel welcomed, supported, and confident in their purchases.
  • New associates are well-trained and supported.
  • The sales floor is clean, organized, and well-stocked.
  • Store goals are supported through strong service and teamwork.

What You Bring
Experience & Skills
  • 1+ years of retail experience, preferably in a specialty retail environment.
  • Passion for animals and knowledge of pet care preferred.
  • Strong communication, interpersonal, and customer service skills.
  • Proven ability to multitask and thrive in a fast-paced environment.
  • Strong problem-solving skills and professionalism in handling customer concerns.
  • Basic math skills and experience handling cash and transactions.

Essential Functions & Work Environment
This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.
  • The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
  • Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
  • Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
  • Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
  • Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.
Why You'll Love It Here
  • Purpose-driven work that makes a difference for pets and people.
  • Opportunities to build leadership skills and grow your career.
  • A collaborative, inclusive team culture.
  • The chance to make an impact every shift.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
$13.00 - $22.00
Starting Rate:
$16.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
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