ZipRecruiter

Log In

1

Junior Helpdesk Jobs in Decatur, IL (NOW HIRING)

KINDERCARE

Teacher at Dansby Jr. Magnet School

Decatur, IL · On-site

$13.35 - $28/hr

We're here to help our employees navigate the integration of work and life: - Know your whole family is supported with discounted child care benefits . - Breathe easy with medical, dental, and vision ...

Superior Star

Shift Leader/Shift Manager

Sullivan, IL · On-site

$14.25 - $18/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

Superior Star

Shift Leader/Shift Manager

Decatur, IL · On-site

$14.50 - $18.25/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

Superior Star

Shift Leader/Shift Manager

Clinton, IL · On-site

$14.75 - $18.50/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

Superior Star

Shift Leader/Shift Manager

Lincoln, IL · On-site

$14.75 - $18.50/hr

... help to develop staff. This is a perfect opportunity for you to take your first steps along our ... Carl's Jr. experience, a plus EOE Requirements: As a Restaurant Shift Manager, you must display ...

Superior Star

District Manager

Decatur, IL · On-site

... Carl's Jr. standards. Responsibilities Include: Promote a team environment by fostering respect ... Continuously learn while passing on knowledge and skills to help others develop and grow. Hold ...

Superior Star

District Manager

Sullivan, IL · On-site

... Carl's Jr. standards. Responsibilities Include: Promote a team environment by fostering respect ... Continuously learn while passing on knowledge and skills to help others develop and grow. Hold ...

Superior Star

District Manager

Clinton, IL · On-site

... Carl's Jr. standards. Responsibilities Include: Promote a team environment by fostering respect ... Continuously learn while passing on knowledge and skills to help others develop and grow. Hold ...

Superior Star

District Manager

Lincoln, IL · On-site

... Carl's Jr. standards. Responsibilities Include: Promote a team environment by fostering respect ... Continuously learn while passing on knowledge and skills to help others develop and grow. Hold ...

LPC

Prepress Manager

Decatur, IL · On-site

$65K - $90K/yr

Work with clients to help educate them in proper file creation The Person Qualifications amp; Experience * Bachelor or Junior/Community College degree preferred but not required * High school diploma ...

next page

Showing results 1-20

All JobsHelpdesk JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Decatur, IL

Junior Helpdesk information

See Decatur, IL salary details

$12

$22

$32

How much do junior helpdesk jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for junior helpdesk in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Decatur, IL? The most popular types of Helpdesk jobs in Decatur, IL are:
What are popular job titles related to Junior Helpdesk jobs in Decatur, IL? For Junior Helpdesk jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Junior Helpdesk jobs in Decatur, IL look for? The top searched job categories for Junior Helpdesk jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Junior Helpdesk jobs? Cities near Decatur, IL with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Sales Development Representative

Sales Development Representative

T/CCI Manufacturing LLC

Decatur, IL • On-site

$60K - $70K/yr

Full-time

Re-posted 27 days ago

Job description

Description:

Company Background

TCCI Manufacturing is a world leader in compressor technology for commercial vehicle, automotive and same-day delivery vehicles. Our global footprint spans 9 locations across the US, China, India, Germany, UK, Ireland, Spain, and Mexico—employing more than 650 employees worldwide.

TCCI has become one of the leading global Electric Compressor (EC) Manufacturers for the commercial & heavy-duty sectors, as well as automotive specialty vehicle markets. As we look to the future, we will pioneer technology in electrification and support our customer’s plans for a full electrification solution that includes vehicle production, charging, route planning and infrastructure.


Role Responsibilities

TCCI is looking to grow our global sales organization. In support of our growth and new market opportunities, the Company is seeking to hire a Junior Sales Representative to support our sales team. In this role, the Junior Sales Representative will work with potential and current customers inquiring about their different active applications and help find which TCCI product best works for them. Additionally, this role will work across our Decatur, IL, Noida, India, and Ningbo, China locations to help manage current programs and supporting activities of our sales team.


Key Responsibilities

In this role the incumbent will contribute to TCCI’s overarching sales development efforts through working to inquire new customers. This role will work with customers and various TCCI internal departments to mediate a variety of topics of discussion on current accounts.


• Generate leads via research, incoming inquiries and establish contact with prospective customers

• Give sales presentations to new and current customers

• Answer questions about products, pricing, programs and overall company information

• Assist customers with all inquiries to find what TCCI product best fits into their application

• Mediate discussion between customer and TCCI internal departments

• Assist current active programs with the sales team

• Collaborate with different internal departments


Key Qualifications

• Prior Sales/Account management experience

• Technical/manufacturing/automotive interest

• Comfortable with Social media and networking



Preferred Qualifications

• Great written and oral communication externally and internally

• Able to travel to visit customers & go to trade shows (domestic and international travel)

• Able to collaborate and work with different personalities and working methods

• Able to work in a higher stress/fast pace environment

• Detail oriented

• Strong work ethic and coachable attitude


Education

Bachelor’s degree in a subject including: Marketing, Business, Engineering, Project Management from a four-year college or university



Requirements:


Apply