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Entry Level Help Desk Technician Jobs in Decatur, IL

ADM

Lab Technician (Relief Swing Shift)

Decatur, IL

$22.41/hr

The entry level position is designed to train the new technician on one of the four (4) analytical ... We can help. At Raise, we exist to connect people like you with meaningful work at industry-leading ...

Altorfer CAT

Rental Shop Technician Intern

Decatur, IL · On-site

$18.50/hr

... entry-level rental equipment service technicians. The purpose of this program is to train ... May intermittently sit at a desk for a period of time to answer telephone and write or use a ...

Altorfer Inc

Shop Technician, AG

Clinton, IL

$35.75 - $41.98/hr

May intermittently sit at a desk for a period of time to answer telephone and write or use a ... Need help finding the right job? We can recommend jobs specifically for you! Click here to get ...

Bridgestone

Automotive Maintenance Technician

Decatur, IL

$12.54 - $18.81/hr

... plan to help build towards your future. We believe people can only provide superior service and ... Job Category Retail Position Summary The Maintenance Technician is an entry level position in which ...

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Entry Level Help Desk Technician information

See Decatur, IL salary details

$12

$22

$32

How much do entry level help desk technician jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level help desk technician in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is an Entry Level Help Desk Technician job?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What are the key skills and qualifications needed to thrive in the Entry Level Help Desk Technician position, and why are they important?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

What types of issues can I expect to handle as an Entry Level Help Desk Technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.
More about Entry Level Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Decatur, IL? The most popular types of Help Desk Technician jobs in Decatur, IL are:
What are popular job titles related to Entry Level Help Desk Technician jobs in Decatur, IL? For Entry Level Help Desk Technician jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Technician jobs in Decatur, IL look for? The top searched job categories for Entry Level Help Desk Technician jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Entry Level Help Desk Technician jobs? Cities near Decatur, IL with the most Entry Level Help Desk Technician job openings:
Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Decatur, IL as of May 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,708 per year, or $22.5 per hour.
Helpdesk Support Technician

Helpdesk Support Technician

Kirby Medical Center

Monticello, IL • On-site

$16.38 - $20.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description:

Location: Monticello, Illinois

Shift: Day shift

Schedule: Mon-Fri 8AM-4:30PM. On Call rotation after 90 days. Off hours and weekends possible due to critical support need, not typical or regularly occurring.


Summary: Provides first-level technical support to end users by diagnosing and resolving basic hardware, software, and access issues. Serves as the primary point of contact for helpdesk requests, escalates complex issues appropriately, and supports consistent IT service delivery.

Benefits:

  • 40 hours of PTO effective date of hire
  • Health, Dental, Vision and Life insurance effective date of hire
  • Generous 401(k) match effective after 90 days
  • Quality/Goal incentive annually
  • Free Wellness Program
Requirements:
  • High school graduate or equivalent required.
  • Certificate in computer science preferred (CompTIA A+, CompTIA Network+, etc)
  • Experience in IT helpdesk or customer (end user ) support preferred.
  • Hospital or medical information systems experience preferred.

Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day.