Technical Support Desk
$20 - $23/hr
Top Job Located in Sullivan, IL Salary: 20.00-23.00 Technical Support Desk Schedule: Wednesday ... Escalate complex issues to engineering or senior support when necessary * Help improve support ...
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Technical Support Desk
$20 - $23/hr
Top Job Located in Sullivan, IL Salary: 20.00-23.00 Technical Support Desk Schedule: Wednesday ... Escalate complex issues to engineering or senior support when necessary * Help improve support ...
New
Universal Banker
Decatur, IL · On-site
$17.15/hr
The UB will share all?products/services meeting those needs to best serve the member and help the ... senior positions or other positions as needed. 18) Provide organization-wide member service as ...
Universal Banker
Decatur, IL · On-site
$17.15/hr
The UB will share all?products/services meeting those needs to best serve the member and help the ... senior positions or other positions as needed. 18) Provide organization-wide member service as ...
Full Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Full Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Universal Banker
$17.15/hr
The UB will share all?products/services meeting those needs to best serve the member and help the ... senior positions or other positions as needed. 18) Provide organization-wide member service as ...
Universal Banker
$17.15/hr
The UB will share all?products/services meeting those needs to best serve the member and help the ... senior positions or other positions as needed. 18) Provide organization-wide member service as ...
Full Time Teller
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Full Time Teller
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Universal Banker
Decatur, IL · On-site
$17.15/hr
The UB will share all?products/services meeting those needs to best serve the member and help the ... senior positions or other positions as needed. 18) Provide organization-wide member service as ...
Universal Banker
Decatur, IL · On-site
$17.15/hr
The UB will share all?products/services meeting those needs to best serve the member and help the ... senior positions or other positions as needed. 18) Provide organization-wide member service as ...
Part Time Teller
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Part Time Teller
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Full Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Full Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Universal Banker
$17.15/hr
The UB will share all?products/services meeting those needs to best serve the member and help the ... senior positions or other positions as needed. 18) Provide organization-wide member service as ...
Universal Banker
$17.15/hr
The UB will share all?products/services meeting those needs to best serve the member and help the ... senior positions or other positions as needed. 18) Provide organization-wide member service as ...
Full Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Full Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Part Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Part Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Full Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Full Time Teller
Decatur, IL · On-site
$16 - $16.50/hr
The teller will share all products/services meeting those needs to best serve the member and help ... more senior positions as needed. 17) Provide organization-wide member service as needed by ...
Senior Nmci Help Desk information
See Decatur, IL salary details
$24.2K - $36.5K
14% of jobs
$42.6K is the 25th percentile. Wages below this are outliers.
$36.5K - $48.7K
22% of jobs
$48.7K - $60.9K
9% of jobs
The median wage is $69.6K / yr.
$60.9K - $73.1K
7% of jobs
$73.1K - $85.3K
12% of jobs
$95.2K is the 75th percentile. Wages above this are outliers.
$85.3K - $97.5K
14% of jobs
$97.5K - $109.7K
9% of jobs
$109.7K - $122K
4% of jobs
$122K - $134.2K
3% of jobs
$134.2K - $146.4K
4% of jobs
$146.4K - $158.6K
2% of jobs
$24.2K
$77.9K
$158.6K
How much do senior nmci help desk jobs pay per year?
As of Aug 3, 2026, the average yearly pay for senior nmci help desk in Decatur, IL is $77,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $99,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Senior NMCI Help Desk specialist, and why are they important?
To thrive as a Senior NMCI Help Desk specialist, you need advanced knowledge of network troubleshooting, Windows and enterprise systems, and typically a relevant associate's or bachelor's degree along with DoD 8570-compliant certifications such as CompTIA Security+ or A+. Familiarity with Navy Marine Corps Intranet (NMCI) systems, ticketing software like Remedy, and remote support tools is essential. Strong problem-solving abilities, clear communication, and customer service skills help build trust and ensure effective resolution of user issues. These competencies are critical for maintaining the security, reliability, and smooth operation of the NMCI network environment.
Is the Senior Nmci Help Desk 24/7?
The Senior NMCI Help Desk typically operates during standard business hours, but some support services may be available 24/7 depending on the organization’s policies and the specific support contract. It is advisable to check with the employer for exact shift schedules and on-call requirements for this role.
How do I get into a senior Nmci Help Desk role?
To qualify for a senior NMCI Help Desk role, candidates typically need several years of experience in IT support, strong knowledge of network and system troubleshooting, and familiarity with NMCI systems and tools. Earning relevant certifications such as CompTIA A+ or Network+ can enhance prospects, and demonstrating leadership or advanced technical skills is often required for senior positions.
Are Senior Nmci Help Desk jobs still in demand?
Senior NMCI Help Desk positions remain in demand due to ongoing needs for technical support within government and defense sectors. These roles often require strong troubleshooting skills, knowledge of ticketing systems, and security protocols, making experienced help desk professionals valuable in maintaining operational continuity.
How does a Senior NMCI Help Desk professional typically collaborate with other IT teams to resolve complex technical issues?
As a Senior NMCI Help Desk professional, you will frequently work alongside network engineers, cybersecurity specialists, and system administrators to troubleshoot and resolve escalated technical problems. This collaboration often involves participating in incident response calls, documenting issues in ticketing systems, and providing detailed technical information to assist in root cause analysis. Effective communication and teamwork are essential, as you serve as a bridge between end-users and specialized IT teams, ensuring timely solutions and high customer satisfaction.
What is a Senior NMCI Help Desk?
Senior NMCI Help Desk professionals are experienced technical support specialists responsible for providing advanced assistance and troubleshooting for users of the Navy Marine Corps Intranet (NMCI). They serve as a primary point of contact for resolving complex IT issues, managing escalations, and ensuring the smooth operation of network and computer systems within the NMCI environment. These professionals often mentor junior help desk staff, coordinate with higher-level technical teams, and help implement best practices for IT service management. Their expertise is crucial in maintaining security, efficiency, and reliability across the Navy and Marine Corps' IT infrastructure.
What is the difference between Senior Nmci Help Desk vs Help Desk Technician?
| Aspect | Senior Nmci Help Desk | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Security+, ITIL | CompTIA A+ or similar |
| Work Environment | Military and government agencies, secure networks | Corporate, small business, or IT support centers |
| Responsibilities | Advanced troubleshooting, system administration, security protocols | Basic troubleshooting, user support, hardware/software setup |
The Senior Nmci Help Desk typically handles more complex issues, security, and system management within government environments, requiring advanced certifications. Help Desk Technicians focus on routine user support and hardware/software troubleshooting. The senior role demands more experience and specialized knowledge, whereas the technician role is entry to mid-level support.
What are popular job titles related to Senior Nmci Help Desk jobs in Decatur, IL? For Senior Nmci Help Desk jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Senior Nmci Help Desk jobs in Decatur, IL look for? The top searched job categories for Senior Nmci Help Desk jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Senior Nmci Help Desk jobs? Cities near Decatur, IL with the most Senior Nmci Help Desk job openings:
$20 - $23/hr
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 3 days ago
New
Job description
Top Job
Located in Sullivan, IL
Salary: 20.00-23.00
Technical Support Desk
Schedule: Wednesday-Saturday, 7:00 PM-6:00 AM
Pay: $20.00-$23.00/hour + Benefits
About the Role
We're looking for a Technical Assistance Center (TAC) Analyst to provide technical support to customers by troubleshooting product and system issues. You'll work directly with customers to resolve problems, document solutions, and collaborate with internal teams when needed.
Responsibilities
Qualifications
Express Employment Professionals offers a full benefits package to all our associates.
OUR MEDICAL PLAN INCLUDES:
OUR ASSOCIATES HAVE ACCESS TO:
#2347OS
Express Office: Mattoon
616 Charleston Avenue
Mattoon, IL 61938
Located in Sullivan, IL
Salary: 20.00-23.00
Technical Support Desk
Schedule: Wednesday-Saturday, 7:00 PM-6:00 AM
Pay: $20.00-$23.00/hour + Benefits
About the Role
We're looking for a Technical Assistance Center (TAC) Analyst to provide technical support to customers by troubleshooting product and system issues. You'll work directly with customers to resolve problems, document solutions, and collaborate with internal teams when needed.
Responsibilities
- Respond to customer support requests by phone, email, chat, and ticketing system
- Troubleshoot and resolve technical issues
- Document customer interactions and solutions
- Escalate complex issues to engineering or senior support when necessary
- Help improve support processes and knowledge base documentation
- Deliver excellent customer service with timely follow-up
Qualifications
- 1+ year of technical support, customer service, or related experience
- Degree in Computer Science or equivalent experience preferred
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Comfortable learning new technologies and working independently
Express Employment Professionals offers a full benefits package to all our associates.
OUR MEDICAL PLAN INCLUDES:
- Doctor, hospital, and prescription benefits
- Preventative wellness benefits
- No co-pays or deductibles
- No pre-existing conditions
- PPO network discounts
OUR ASSOCIATES HAVE ACCESS TO:
- Dental, life, and vision insurance
- 401(k) retirement plan
- Holiday pay
- Confidential interviews / Never a fee
#2347OS
Express Office: Mattoon
616 Charleston Avenue
Mattoon, IL 61938
About Express Employment Professionals
Sourced by ZipRecruiter
Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Oklahoma City, OK, US