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Commission Microsoft Help Desk Jobs in Decatur, IL

Hibu

Outside Sales Representative

Decatur, IL · Hybrid

$101K - $119K/yr

... Microsoft * Community focused organization * Flexibility and work-life balance By now, you are ... Grow your own book of business by helping small businesses succeed and earn residual commissions ...

Hibu

Outside Sales Representative

Decatur, IL · On-site

$101K - $119K/yr

... Microsoft * Community focused organization * Flexibility and work-life balance By now, you are ... Grow your own book of business by helping small businesses succeed and earn residual commissions ...

HUB

Commercial Lines Support Specialist

Decatur, IL · On-site

$22 - $24/hr

... help others protect their future * have an entrepreneurial spirit and are challenged by the ... Proficient with Microsoft Suite. * Organized with attention to detail. * Ability to work ...

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All JobsMicrosoft Help Desk JobsCommission Microsoft Help Desk JobsCommission Microsoft Help Desk Jobs in Decatur, IL

Commission Microsoft Help Desk information

See Decatur, IL salary details

$12

$22

$32

How much do commission microsoft help desk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for commission microsoft help desk in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

Is Microsoft giving permanent work from home?

For a Commission Microsoft Help Desk role, whether remote work is permanent depends on the company's current policies and the specific position. Many tech support roles have shifted to hybrid or remote arrangements, but policies can vary by team and location. It is advisable to check the job listing or contact Microsoft directly for the most accurate information.

What would be more Microsoft certs for a service desk rep?

For a Service Desk Representative working with Microsoft technologies, additional certifications such as the Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Windows Server Fundamentals, or Microsoft Certified: Azure Fundamentals can enhance technical skills and job prospects. These certifications demonstrate proficiency in managing Windows environments, troubleshooting, and supporting cloud services, which are valuable in help desk roles.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Help Desk technician typically requires relevant technical skills, such as knowledge of Windows operating systems and troubleshooting tools, along with strong communication abilities. The hiring process is competitive and often involves multiple interview rounds, technical assessments, and background checks. Candidates with certifications like CompTIA A+ or Microsoft certifications may have an advantage.

How much does Microsoft pay hourly?

The hourly pay for a Microsoft Help Desk technician typically ranges from $15 to $25 per hour, depending on experience, location, and specific job responsibilities. Entry-level positions may start at the lower end, while experienced technicians or those with specialized skills can earn higher wages. Certifications such as CompTIA or Microsoft certifications can also influence pay rates.
What are popular job titles related to Commission Microsoft Help Desk jobs in Decatur, IL? For Commission Microsoft Help Desk jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Commission Microsoft Help Desk jobs in Decatur, IL look for? The top searched job categories for Commission Microsoft Help Desk jobs in Decatur, IL are:
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Commission Microsoft Help Desk jobs near you
Information Technology Support

Information Technology Support

Heritage Behavioral Health Center

Clinton, IL • On-site

$24 - $31.25/hr

Full-time

Posted 5 days ago

Job description

Information Technology SpecialistHeritage Behavioral Health Center – Clinton, IL

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 – $31.25

Core Responsibilities

Technical Support

  • Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
  • Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
  • Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

  • Install software, updates, and patches on agency computers.
  • Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
  • Arrange vendor maintenance or escalation as needed.
  • Support data security and compliance (HIPAA, 42 CFR Part 2)
  • Maintain clear documentation and coordinate with IT vendors

Training & User Support

  • Train new staff on technology systems, software applications, and network access.
  • Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Detail-oriented with excellent project and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Customer-focused, patient, and able to translate technical concepts clearly
  • Self-motivated and able to work independently or within a team

Education & Experience

  • High school diploma or equivalent (required)
  • 2+ years of IT support experience (healthcare preferred) or
    3+ years of clinical experience with strong technical skills
  • Experience working with various software applications preferred
  • Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
  • Hands-on experience with help desk functions, troubleshooting, or user support is desirable
  • Certifications (CompTIA A+, Network+, M365, CHTS) a plus
  • Valid driver’s license, reliable transportation, and proof of automobile insurance required


Why Join Heritage?
  • Collaborative, team-oriented environment
  • Opportunities for professional growth and learning
  • Chance to support mission-driven work that impacts your community