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Help Tech Chat Support Jobs in Decatur, IL (NOW HIRING)

... Tech to support our ophthalmology surgery center and help deliver exceptional patient care ... Position Summary The Scrub Tech plays a vital role in supporting our surgical team by providing ...

... Tech to support our ophthalmology surgery center and help deliver exceptional patient care ... Position Summary The Scrub Tech plays a vital role in supporting our surgical team by providing ...

... Tech to support our ophthalmology surgery center and help deliver exceptional patient care ... Position Summary The Scrub Tech plays a vital role in supporting our surgical team by providing ...

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

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Showing results 1-20

Help Tech Chat Support information

See Decatur, IL salary details

$26.2K

$42.2K

$64K

How much do help tech chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for help tech chat support in Decatur, IL is $42,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Decatur, IL? For Help Tech Chat Support jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Decatur, IL look for? The top searched job categories for Help Tech Chat Support jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Help Tech Chat Support jobs? Cities near Decatur, IL with the most Help Tech Chat Support job openings:
Information Technology Support

Information Technology Support

Heritage Behavioral Health Center

Clinton, IL โ€ข On-site

$24 - $31.25/hr

Full-time

Posted 14 days ago


Job description

Information Technology SpecialistHeritage Behavioral Health Center โ€“ Clinton, IL

Full-Time | Technical Support Role | On-Site


About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient careโ€”including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.


Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.


Core Responsibilities

Salary Range $24.00 โ€“ $31.25

Core Responsibilities

Technical Support

  • Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
  • Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
  • Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

  • Install software, updates, and patches on agency computers.
  • Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
  • Arrange vendor maintenance or escalation as needed.
  • Support data security and compliance (HIPAA, 42 CFR Part 2)
  • Maintain clear documentation and coordinate with IT vendors

Training & User Support

  • Train new staff on technology systems, software applications, and network access.
  • Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Detail-oriented with excellent project and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Customer-focused, patient, and able to translate technical concepts clearly
  • Self-motivated and able to work independently or within a team

Education & Experience

  • High school diploma or equivalent (required)
  • 2+ years of IT support experience (healthcare preferred) or
    3+ years of clinical experience with strong technical skills
  • Experience working with various software applications preferred
  • Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
  • Hands-on experience with help desk functions, troubleshooting, or user support is desirable
  • Certifications (CompTIA A+, Network+, M365, CHTS) a plus
  • Valid driverโ€™s license, reliable transportation, and proof of automobile insurance required



Why Join Heritage?
  • Collaborative, team-oriented environment
  • Opportunities for professional growth and learning
  • Chance to support mission-driven work that impacts your community