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Night Shift Sap Help Desk Support Jobs in Decatur, IL

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

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Night Shift Sap Help Desk Support information

See Decatur, IL salary details

$12

$22

$32

How much do night shift sap help desk support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for night shift sap help desk support in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

Which night shift SAP help desk support jobs are in demand?

Night shift SAP help desk support jobs are in demand in industries such as manufacturing, logistics, and IT services, where 24/7 technical support is essential. Skills in SAP modules, troubleshooting, and remote support tools increase employability, with certifications like SAP Certified Support Associate enhancing job prospects.

What is the difference between Night Shift Sap Help Desk Support vs Night Shift SAP Basis Administrator?

AspectNight Shift SAP Help Desk SupportNight Shift SAP Basis Administrator
CertificationsITIL, SAP Certified Support AssociateSAP Basis Certification, Linux/Unix certifications
Work EnvironmentHelp desk, remote support, end-user assistanceServer management, system configuration, database administration
Employer & Industry UsageIT support firms, corporate IT departmentsLarge enterprises, SAP consulting firms
Common Search & ComparisonCustomer support, troubleshooting, end-user helpSystem maintenance, SAP system setup

Night Shift SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues, troubleshooting, and providing remote support. In contrast, Night Shift SAP Basis Administrator handles system administration tasks such as server management, system configuration, and database maintenance. Both roles require SAP-related certifications but differ in technical depth and daily responsibilities.

What are popular job titles related to Night Shift Sap Help Desk Support jobs in Decatur, IL? For Night Shift Sap Help Desk Support jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Night Shift Sap Help Desk Support jobs in Decatur, IL look for? The top searched job categories for Night Shift Sap Help Desk Support jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Night Shift Sap Help Desk Support jobs? Cities near Decatur, IL with the most Night Shift Sap Help Desk Support job openings:

Technical Support Representative - Night Shift

Metro Communications and Conxxus

Sullivan, IL

$18 - $21/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago


Job description

Position: TAC Analyst
Location: Sullivan, IL (Onsite)
Reports To: TAC Manager
Employment Type: Full-time
Job Summary
The TAC Analyst provides expert technical support and troubleshooting assistance to customers, resolving complex product issues and ensuring optimal customer satisfaction. This role serves as the primary technical liaison between customers and internal teams, delivering solutions for product and service-related inquiries and technical challenges.
Key Responsibilities
  • Respond to technical inquiries via phone, email, tickets and chat, providing timely and accurate solutions to customer problems
  • Maintain high customer satisfaction scores and response time standards
  • Diagnose and resolve complex technical issues with products, systems, or services using systematic problem-solving approaches
  • Utilize diagnostic tools and remote access software to identify and fix technical problems
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
  • Contribute to continuous improvement of support processes
  • Identify when issues require escalation to engineering teams or senior specialists
  • Track and manage customer service tickets through completion, ensuring proper follow-up
  • Maintain detailed notes of customer interactions and technical solutions
Education amp; Experience
  • Degree in Computer Science or related technical field, OR equivalent experience
  • 1+ years of experience in technical support, customer service, or related field
  • Strong analytical and problem-solving skills
  • Basic understanding of relevant technologies
  • Excellent written and verbal communication abilities
  • Ability to explain complex technical concepts to non-technical audiences
  • Professional phone and email etiquette
Preferred Qualifications
  • Industry certifications relevant to the company's products/services
  • Experience with remote diagnostic tools and software
  • Previous customer-facing role experience in a technical environment
  • Experience with data analysis and reporting tools
Essential Skills amp; Competencies
  • Technical aptitude and ability to learn new technologies quickly
  • Systematic approach to problem-solving and troubleshooting
  • Customer service orientation with patience and empathy
  • Strong interpersonal skills for cross-functional collaboration
  • Ability to remain calm under pressure and handle difficult situations
  • Ability to work independently and prioritize multiple tasks
Schedule
  • Full-time, in office position, 40 hours per week with overtime opportunities
  • Shift Schedule Available:
    • Wednesday to Saturday: 7pm - 6am
Compensation amp; Benefits
  • Pay: $20.00 - $23.00
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance