ZipRecruiter

Log In

1

Online Helpdesk Jobs in Decatur, IL (NOW HIRING)

Help at Home

Home Care Aide - driving required

Bement, IL

$18.75 - $21/hr

  • Medical

  • PTO

Become a Help at Home Hero TODAY! Apply online or in person! As a Home Care Aide, you'll work 1-on-1 with your clients inside their homes, and support them with the following types of activities:

Help at Home

Home Care Aide - driving required

Clinton, IL · On-site

$18.75 - $21/hr

  • Medical

  • PTO

Become a Help at Home Hero TODAY! Apply online or in person! As a Home Care Aide, you'll work 1-on-1 with your clients inside their homes, and support them with the following types of activities:

Help at Home

Home Care Aide - driving required

Maroa, IL · On-site

$18.75 - $21/hr

  • Medical

  • PTO

Become a Help at Home Hero TODAY! Apply online or in person! As a Home Care Aide, you'll work 1-on-1 with your clients inside their homes, and support them with the following types of activities:

next page

Showing results 1-20

All JobsOnline Helpdesk JobsOnline Helpdesk Jobs in Decatur, IL

Online Helpdesk information

See Decatur, IL salary details

$12

$22

$32

How much do online helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online helpdesk in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the most commonly searched types of Helpdesk jobs in Decatur, IL?

The most popular types of Helpdesk jobs in Decatur, IL are:

What are popular job titles related to Online Helpdesk jobs in Decatur, IL?

For Online Helpdesk jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Online Helpdesk jobs in Decatur, IL look for?

The top searched job categories for Online Helpdesk jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Online Helpdesk jobs?

Cities near Decatur, IL with the most Online Helpdesk job openings:

Online Helpdesk jobs near you

Earn up to $25 per survey Online Survey Taker (Hiring Immediately)

Earn Haus

Monticello, IL • On-site

$25/hr

Part-time

Re-posted 6 days ago

Job description

Job description

We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up to $25 per survey.
Share your opinion and help influence brand decisions on services and products you use every day.

What We Expect
  • Your honest opinion
  • Attention to details
  • Basic computer and internet skills
  • No experience required
To Qualify:
  • You must be 18+ years old
  • Have a desire to work from home
  • Looking to earn extra income
Requirements
  • Access to a computer or smartphone
  • Have high-speed internet access
  • Follow instructions
  • Basic reading and writing skills
  • Take at least 2 surveys per week
Benefits
  • Earn up to $25 per survey
  • Be your own boss
  • Work your own hours
  • Work from the comfort of your own home
  • Share your opinion to help shape better products and services
  • Get paid by: Check, Venmo, Paypal, and/or Giftcards

Online surveys are a great way to earn extra income as a side gig/hustle, part-time job or even as a full time job. Online surveys can pay up to $25 per completed survey. Online Survey takers come from all different backgrounds including sales, retail, managers, management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many more! There is absolutely no experience required, just your honest opinions!

Apply