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Senior Help Desk Technician Jobs in Decatur, IL (NOW HIRING)

Naturescape

Lawn Care Technician / Specialist

Decatur, IL · On-site

$20 - $27/hr

While most of the world is stuck behind a desk, your "office" changes daily. You'll navigate to ... Are you passionate about working outdoors and helping people? If so, you could be perfect for this ...

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All JobsHelp Desk Technician JobsSenior Help Desk Technician JobsSenior Help Desk Technician Jobs in Decatur, IL

Senior Help Desk Technician information

See Decatur, IL salary details

$12

$22

$32

How much do senior help desk technician jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for senior help desk technician in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What are Senior Help Desk Technicians?

Senior Help Desk Technicians are experienced IT professionals who provide advanced technical support and troubleshooting for computer systems, software, and network issues within an organization. They handle complex technical problems that junior staff may not be able to resolve, mentor and train help desk team members, and often work closely with other IT departments to ensure efficient problem resolution. Senior Help Desk Technicians also play a role in documenting solutions, maintaining knowledge bases, and ensuring high levels of customer satisfaction.

What is the career path after help desk?

A Senior Help Desk Technician can advance to roles such as IT Support Manager, Systems Administrator, Network Administrator, or IT Project Manager. Gaining certifications like CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) can support career progression into specialized or leadership positions within IT support and infrastructure.

How does a Senior Help Desk Technician typically balance hands-on technical troubleshooting with mentoring junior team members?

A Senior Help Desk Technician is often responsible for resolving complex technical issues while also supporting the growth of junior technicians. This involves dividing time between handling advanced support tickets, documenting solutions, and providing guidance or training to less experienced staff. Senior technicians are frequently consulted for escalations and are expected to set best practices, fostering a collaborative environment where knowledge sharing is encouraged. This dual focus not only ensures high-quality service but also helps develop a strong, skilled help desk team.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Technician, and why are they important?

To thrive as a Senior Help Desk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and leadership abilities help you resolve issues efficiently and mentor junior staff. These skills are critical for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What kind of job can a 65 year old get?

A 65-year-old can pursue roles such as a Senior Help Desk Technician, which often require technical skills, customer service abilities, and familiarity with troubleshooting tools. Many positions in IT and support fields value experience and may offer flexible schedules or part-time options suitable for older workers.

What is the difference between Senior Help Desk Technician vs Help Desk Technician?

AspectSenior Help Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+; ITILCompTIA A+; basic certifications
Work EnvironmentAdvanced support, troubleshooting, mentoringFirst-level support, ticket resolution
ResponsibilitiesComplex issues, team support, trainingBasic troubleshooting, user assistance

The Senior Help Desk Technician typically handles more complex issues, provides mentorship, and has advanced certifications. In contrast, the Help Desk Technician focuses on basic user support and ticket resolution. The senior role requires more experience and technical knowledge, making it suitable for those seeking growth in IT support roles.

What is the highest paid technician?

Senior Help Desk Technicians with advanced certifications and extensive experience can earn higher salaries, often exceeding $60,000 annually. Salaries vary based on location, industry, and specific skills such as network troubleshooting or cybersecurity knowledge.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace the role of a Senior Help Desk Technician. These professionals are essential for complex issues, customer service, and system management that require human judgment and technical expertise. AI tools serve as support to enhance efficiency but do not eliminate the need for skilled help desk staff.
What are the most commonly searched types of Help Desk Technician jobs in Decatur, IL? The most popular types of Help Desk Technician jobs in Decatur, IL are:
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What cities near Decatur, IL are hiring for Senior Help Desk Technician jobs? Cities near Decatur, IL with the most Senior Help Desk Technician job openings:
Senior Help Desk Technician jobs near you

Senior Electrical Maintenance Technician

Arcosa LWB, LLC

Clinton, IL

$33 - $45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Meyer Utility Structures is searching for a safety-oriented Sr. Electrical Maintenance Technician. As a Sr. Electrical Maintenance Technician at Meyer Utility Structures, you will specialize in electrical maintenance and troubleshoot equipment and electrical systems within our plant.

Meyer Utility Structures is an industry leader in the engineering design and fabrication of concrete and tubular steel structures for transmission, distribution, and substation applications. With over sixty years of innovative engineering and manufacturing expertise, Meyer has helped to author and validate many of today’s transmission industry standards and specifications.

What You’ll Do:

  • Use blueprints, schematics, small/power tools and electronic test equipment to perform a variety of maintenance tasks and determine causes of operating problems in areas including but not limited to electrical systems/components, electrical fixtures/switches/power sources and mechanical, hydraulic and pneumatic equipment
  • Perform high voltage electrical repairs (e.g., controls, relays)
  • Install and repair electrical systems, apparatus, and electrical and electronic components of industrial machinery and equipment, following electrical code, manuals, schematic diagrams, blueprints, and other specifications, using hand tools, power tools, and electrical and electronic test equipment 
  • Make electronic, mechanical, or electrical repairs on computer-controlled equipment  
  • Troubleshoot electronically controlled production equipment
  • Fabricate and install new equipment and coordinate with contractors as needed
  • Maintain machinery according to Preventative Maintenance Program
  • Maintain documentation of maintenance services in maintenance management software
  • Maintain a critical spare parts inventory
  • Perform regular inspections on cranes and lifting equipment
  • Follow all safety rules and practices 
  • Perform other duties as assigned

What You’ll Need:

  • Minimum of 3 years of related electrical maintenance (3 Phase 480V and below) electrical experience (≤ 600AMP) 
  • Ability to understand principles of mechanical and electrical controls and understand general mechanical and electrical schematics
  • Ability to trouble shoot and test all electrical applications   
  • Experience in a manufacturing or production environment is preferred
  • Crane, Welding, VFD, and PLC experience is highly preferred
  • ARC Flash training/knowledge is highly preferred
  • Ability to read and interpret blueprints and wiring diagrams

Compensation and Benefits:

Meyer Utility Structures is proud to offer competitive benefits and programs to help you and your family meet your healthcare and retirement planning needs. The various benefits offered to employees based on eligibility may include:

  • Medical, Dental, and Vision Insurance
  • Paid Vacation and Sick Time
  • 401k with Employer Match
  • 11 paid Company holidays
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • Tuition Reimbursement
  • Health & Wellness Programs
  • Flexible Spending Accounts
  • Employee Discount Programs
  • Professional Training and Development Programs
  • Career Advancement Opportunities 
  • Hourly Range with required experience $33.00 to $45.00/hour

MUS276

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