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Senior Help Desk Technician Jobs (NOW HIRING)

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Senior Help Desk Technician Security Clearance: Secret Location : Alaska - Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirements, U.S. Citizenship is required ...

Chenega Corporation

Senior Help Desk Technician

Saint Marys, GA · On-site

$18.75 - $25.25/hr

Summary Senior Help Desk Technician Kings Bay, GA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

New

Chenega MIOS

Senior Help Desk Technician

Saint Marys, GA · On-site

$18.75 - $25.25/hr

Req ID: 41658 Summary Senior Help Desk Technician Kings Bay, GA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

New

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client ...

IGNITE

SENIOR HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$80K - $120K/yr

Job Title SENIOR HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education Bachelor's Degree ...

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Senior Help Desk Technician information

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How much do senior help desk technician jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for senior help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a senior help desk technician?

Senior Help Desk Technicians are experienced IT professionals who provide advanced technical support and troubleshooting for computer systems, software, and network issues within an organization. They handle complex technical problems that junior staff may not be able to resolve, mentor and train help desk team members, and often work closely with other IT departments to ensure efficient problem resolution. Senior Help Desk Technicians also play a role in documenting solutions, maintaining knowledge bases, and ensuring high levels of customer satisfaction.

How does a senior help desk technician balance hands-on technical troubleshooting with mentoring junior team members?

A Senior Help Desk Technician is often responsible for resolving complex technical issues while also supporting the growth of junior technicians. This involves dividing time between handling advanced support tickets, documenting solutions, and providing guidance or training to less experienced staff. Senior technicians are frequently consulted for escalations and are expected to set best practices, fostering a collaborative environment where knowledge sharing is encouraged. This dual focus not only ensures high-quality service but also helps develop a strong, skilled help desk team.

What are the key skills and qualifications needed to thrive as a senior help desk technician, and why are they important?

To thrive as a Senior Help Desk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and leadership abilities help you resolve issues efficiently and mentor junior staff. These skills are critical for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Help Desk Technician vs Help Desk Technician?

AspectSenior Help Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+; ITILCompTIA A+; basic certifications
Work EnvironmentAdvanced support, troubleshooting, mentoringFirst-level support, ticket resolution
ResponsibilitiesComplex issues, team support, trainingBasic troubleshooting, user assistance

The Senior Help Desk Technician typically handles more complex issues, provides mentorship, and has advanced certifications. In contrast, the Help Desk Technician focuses on basic user support and ticket resolution. The senior role requires more experience and technical knowledge, making it suitable for those seeking growth in IT support roles.

More about Senior Help Desk Technician jobs
What cities are hiring for Senior Help Desk Technician jobs? Cities with the most Senior Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Senior Help Desk Technician jobs? States with the most job openings for Senior Help Desk Technician jobs include:
What job categories do people searching Senior Help Desk Technician jobs look for? The top searched job categories for Senior Help Desk Technician jobs are:
Senior Help Desk Technician jobs near you
Infographic showing various Senior Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Senior Help Desk Technician

C3EL

Anchorage, AK

$20.50 - $27.50/hr

Full-time

Re-posted 20 days ago

Job description

**CONTINGENT UPON CONTRACT AWARD**Overview:

Job Title: Senior Help Desk Technician

Security Clearance: Secret

Location: Alaska – Fort Richardson & Fort Wainwright

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations.

Responsibilities will include, but not be limited to:

  • Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
  • Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.
  • Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.
  • Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.
  • Administer and maintain Active Directory accounts, permissions, and group policies.
  • Support and troubleshoot network connectivity and configuration issues.
  • Escalate complex issues to Tier III support or system engineers as needed.
  • Ensure all service requests are completed within established SLAs and documented properly.
  • Provide courteous, professional customer service in all end-user interactions.
Minimum Qualifications:
  • U.S. Citizenship.
  • An active, in-scope US Government issued Secret clearance.
  • Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent).
  • 5–7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.
  • Demonstrated experience supporting:
    • Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks.
    • Active Directory administration and user support.
    • OS delivery methods such as Altiris Deployment Solution (DS) and SCCM.
    • Help Desk ticket tracking systems (Altiris Help Desk, Remedy).
    • Networking fundamentals and troubleshooting.
Preferred Qualifications:
  • Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments.
  • Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.
Education:
  • A minimum of a High School diploma or equivalent is required.