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Senior Help Desk Technician Jobs in Glendale, CA

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Help Desk Tech / Office Assistant

Encino, CA · On-site

Office Assistant / Mid-Level Help Desk Technician Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer ...

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Senior Help Desk Technician information

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$13

$24

$35

How much do senior help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior help desk technician in Glendale, CA is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Technician, and why are they important?

To thrive as a Senior Help Desk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and leadership abilities help you resolve issues efficiently and mentor junior staff. These skills are critical for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

How does a Senior Help Desk Technician typically balance hands-on technical troubleshooting with mentoring junior team members?

A Senior Help Desk Technician is often responsible for resolving complex technical issues while also supporting the growth of junior technicians. This involves dividing time between handling advanced support tickets, documenting solutions, and providing guidance or training to less experienced staff. Senior technicians are frequently consulted for escalations and are expected to set best practices, fostering a collaborative environment where knowledge sharing is encouraged. This dual focus not only ensures high-quality service but also helps develop a strong, skilled help desk team.

What are Senior Help Desk Technicians?

Senior Help Desk Technicians are experienced IT professionals who provide advanced technical support and troubleshooting for computer systems, software, and network issues within an organization. They handle complex technical problems that junior staff may not be able to resolve, mentor and train help desk team members, and often work closely with other IT departments to ensure efficient problem resolution. Senior Help Desk Technicians also play a role in documenting solutions, maintaining knowledge bases, and ensuring high levels of customer satisfaction.

What is the best remote job for seniors?

A Senior Help Desk Technician can work remotely by providing technical support, troubleshooting hardware and software issues, and assisting users via phone, email, or remote access tools. This role often requires strong communication skills, basic certifications like CompTIA A+, and the ability to work independently in a flexible schedule.

What is the difference between Senior Help Desk Technician vs Help Desk Technician?

AspectSenior Help Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+; ITILCompTIA A+; basic certifications
Work EnvironmentAdvanced support, troubleshooting, mentoringFirst-level support, ticket resolution
ResponsibilitiesComplex issues, team support, trainingBasic troubleshooting, user assistance

The Senior Help Desk Technician typically handles more complex issues, provides mentorship, and has advanced certifications. In contrast, the Help Desk Technician focuses on basic user support and ticket resolution. The senior role requires more experience and technical knowledge, making it suitable for those seeking growth in IT support roles.

What are the most commonly searched types of Help Desk Technician jobs in Glendale, CA? The most popular types of Help Desk Technician jobs in Glendale, CA are:
What are popular job titles related to Senior Help Desk Technician jobs in Glendale, CA? For Senior Help Desk Technician jobs in Glendale, CA, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Technician jobs in Glendale, CA look for? The top searched job categories for Senior Help Desk Technician jobs in Glendale, CA are:
What cities near Glendale, CA are hiring for Senior Help Desk Technician jobs? Cities near Glendale, CA with the most Senior Help Desk Technician job openings:
Senior Help Desk Technician jobs near you
Infographic showing various Senior Help Desk Technician job openings in Glendale, CA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,001 per year, or $24.5 per hour.
Senior Help Desk Technician

Senior Help Desk Technician

Didi Hirsch Mental Health Services

Culver City, CA

$27.37 - $30.33/hr

Full-time

Posted 18 days ago

Job description

Senior Help Desk Technician (Sepulveda)

This is an on-site position based in Culver City, CA. The pay range for this position is between $27.37-$30.33 hourly.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch 

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Summary

As a Senior Help Desk Technician (internally referred to as Help Desk Technician II), you will deliver exceptional customer service while supporting staff, help desk technicians, and administrators in resolving technical issues and completing special tasks. You will document problems, resolutions, and procedures in the knowledge base to ensure consistent and efficient support. In this role, you’ll handle advanced troubleshooting, provide second-level technical assistance, and escalate complex issues to the administrator level when needed.

Primary Duties
  • Provide advanced troubleshooting for problem tickets escalated from level one support.
  • Imaging desktops and laptops.
  • Documents trouble calls in the Help Desk ticketing system.
  • Conducts Active Directory administration tasks.
  • Provides iPad, laptop, and remote user support.
  • Works with administrators on special projects and task assignments.
  • Travels between remote sites for support.
  • Provides SharePoint support.
  • Maintains current subject matter knowledge through continuing education and certifications.
  • Works with other departments on projects, training and support.
  • Maintains a high level of satisfaction and professionalism.
  • Attends and participates in routinely scheduled program, division, and Agency staff meetings.

Position Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Minimum of 6 years’ experience in a helpdesk or technical support role, with at least 2 years in a senior or lead position.
  • In-depth knowledge of Microsoft Office 365 suite, including troubleshooting and administration.
  • Proficiency in imaging and re-imaging desktops and laptops, with experience in various imaging software.
  • Strong experience in deploying and managing software applications in a corporate environment.
  • Demonstrated ability to lead and resolve complex desktop escalations.
  • Excellent skills in supporting remote users, including familiarity with remote desktop tools and VPNs.
  • Exceptional communication and interpersonal skills, with an emphasis on customer service.
  • Ability to work independently and as part of a team, with a proactive and solution-focused approach.
  • Relevant certifications (e.g., Microsoft Certified, CompTIA A+) are a plus.
  • A proficiency in standard computer operations and common applications.
  • Working knowledge of current computer technology (e.g., implementing LAN/MAN/WAN, distributed computing and security.
  • Strong organizational and problem-solving skills.
  • Strong interpersonal/oral and written communications skills.
  • Ability to be responsive to helping others with problems – minor and major.
  • A commitment to team objectives and Didi Hirsch philosophies.
  • Ability to adapt to changing needs by acquiring new skills and knowledge.
  • Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.
Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. 

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. 

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. 

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. 

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. 

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. 

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