ZipRecruiter

Log In

1

Senior Help Desk Technician Jobs in Redlands, CA

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

We are seeking a motivated and enthusiastic Intern to join our team as a Level 0 Technician. This ... Help set up and configure new hardware and software for clients. * Provide support for network ...

RICEFW Technologies

Help Desk & End User Support

Wildomar, CA · On-site

$19.50 - $26.25/hr

After-hours emergency calls are addressed by on-call technicians, with guaranteed rapid response for critical issues (e.g., network outages). Utilize a help desk ticket system to log all support ...

Randstad

service desk / help desk

Rancho Cucamonga, CA

$20 - $23/hr

... Technician in order to support all ITLS configuration depot needs as well as provide field related ... desk Qualifications * Years of experience: 1 year * Experience level: Entry Level Randstad is a ...

New

MarSell Wellness Center

IT Support Technician

Ontario, CA · On-site

$24.04 - $28.85/hr

... senior IT leadership. The ideal candidate is technically curious, detail-oriented, and eager to ... End-User Support & Help Desk * Serve as a Tier 1 / Tier 2 escalation point for help desk tickets ...

Marsell Wellness Center

IT Support Technician

Ontario, CA · On-site

$21.75 - $30/hr

... senior IT leadership. The ideal candidate is technically curious, detail-oriented, and eager to ... End-User Support & Help Desk * Serve as a Tier 1 / Tier 2 escalation point for help desk tickets ...

San Manuel Casino

IT Service Desk Analyst

Highland, CA · On-site

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... to suitable technicians or technology verticals, and alerts management to emerging trends in ...

next page

Showing results 1-20

People also search for

All JobsSenior Help Desk Technician JobsSenior Help Desk Technician Jobs in Redlands, CA

Senior Help Desk Technician information

See Redlands, CA salary details

$12

$23

$34

How much do senior help desk technician jobs pay per hour?

As of May 27, 2026, the average hourly pay for senior help desk technician in Redlands, CA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Technician, and why are they important?

To thrive as a Senior Help Desk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and leadership abilities help you resolve issues efficiently and mentor junior staff. These skills are critical for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

How does a Senior Help Desk Technician typically balance hands-on technical troubleshooting with mentoring junior team members?

A Senior Help Desk Technician is often responsible for resolving complex technical issues while also supporting the growth of junior technicians. This involves dividing time between handling advanced support tickets, documenting solutions, and providing guidance or training to less experienced staff. Senior technicians are frequently consulted for escalations and are expected to set best practices, fostering a collaborative environment where knowledge sharing is encouraged. This dual focus not only ensures high-quality service but also helps develop a strong, skilled help desk team.

What are Senior Help Desk Technicians?

Senior Help Desk Technicians are experienced IT professionals who provide advanced technical support and troubleshooting for computer systems, software, and network issues within an organization. They handle complex technical problems that junior staff may not be able to resolve, mentor and train help desk team members, and often work closely with other IT departments to ensure efficient problem resolution. Senior Help Desk Technicians also play a role in documenting solutions, maintaining knowledge bases, and ensuring high levels of customer satisfaction.

What is the best remote job for seniors?

A Senior Help Desk Technician can work remotely by providing technical support, troubleshooting hardware and software issues, and assisting users via phone, email, or remote access tools. This role often requires strong communication skills, basic certifications like CompTIA A+, and the ability to work independently in a flexible schedule.

What is the difference between Senior Help Desk Technician vs Help Desk Technician?

AspectSenior Help Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+; ITILCompTIA A+; basic certifications
Work EnvironmentAdvanced support, troubleshooting, mentoringFirst-level support, ticket resolution
ResponsibilitiesComplex issues, team support, trainingBasic troubleshooting, user assistance

The Senior Help Desk Technician typically handles more complex issues, provides mentorship, and has advanced certifications. In contrast, the Help Desk Technician focuses on basic user support and ticket resolution. The senior role requires more experience and technical knowledge, making it suitable for those seeking growth in IT support roles.

What are the most commonly searched types of Help Desk Technician jobs in Redlands, CA? The most popular types of Help Desk Technician jobs in Redlands, CA are:
What are popular job titles related to Senior Help Desk Technician jobs in Redlands, CA? For Senior Help Desk Technician jobs in Redlands, CA, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Technician jobs in Redlands, CA look for? The top searched job categories for Senior Help Desk Technician jobs in Redlands, CA are:
What cities near Redlands, CA are hiring for Senior Help Desk Technician jobs? Cities near Redlands, CA with the most Senior Help Desk Technician job openings:
Senior Help Desk Technician jobs near you
Infographic showing various Senior Help Desk Technician job openings in Redlands, CA as of May 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,447 per year, or $23.3 per hour.
Level 2 Help Desk Technician

Level 2 Help Desk Technician

Onsite Computing

Corona, CA • On-site

$20.75 - $28/hr

Full-time

Posted 14 days ago

Job description

Salary: 26-35

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Summary:As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance. You will also mentor Level 1 technicians and assist with more complex technical challenges.

Key Responsibilities:

  • Respond to and resolve escalated client inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and resolve advanced hardware, software, and network issues for clients.
  • Escalate complex issues to Level 3 support or specialized teams as needed.
  • Document all client interactions and troubleshooting steps in the ticketing system.
  • Assist with the setup, configuration, and maintenance of hardware and software.
  • Provide training and guidance to Level 1 technicians and clients on IT-related topics.
  • Monitor and maintain client systems to ensure optimal performance and security.
  • Collaborate with team members to share knowledge and improve processes.
  • Participate in on-call rotation and provide after-hours support as needed.

Qualifications:

  • Associates degree in IT or related field; bachelors degree preferred.
  • 2-4 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications, networking concepts, and IT infrastructure.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, AWS) are a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote work options.
  • Supportive and collaborative team culture.