It Desktop Manager Jobs in Redlands, CA (NOW HIRING)

The Desktop Support teammate will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing as needed. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.

• Ensure infrastructure networking and computing systems remain available during production hours
• Setup, maintain, and improve hardware for internal and project related users
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Participate in or manage local technical projects
• Conduct software testing following the internal SDLC and management of related solutions
• Maintain or create policies, procedures, and processes
• Identify root-causes of operational issues and process inefficiencies
• Notify IT Project Managers if any issue is identified with an in-house application
• Provide, as needed, project specific duties and responsibilities
• All other duties as assigned

• Proficiency with SQL (creating queries for research and analysis, views, and stored procedures)
• Data center infrastructure and facilities experience is a plus. ISP Circuit Procurement
• Familiarity with InTune, Entra, inventory management, ManageEngine, and Jira
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Impeccable end user communication, with the ability to maintain friendliness and candor through emails and calls
• Excellent written and verbal skills
• Discipline to ethically handle private data, including financial and/or healthcare data for certain companies
• Able to communicate effectively and work in a team setting
• Ensure end users are adhering to compliance policies and procedures
• Proficient advanced and basic computer skills (Microsoft Office Suite/hardware installation/partitioning etc.)

EDUCATION AND EXPERIENCE:

Required Education and Experience

• High School Diploma or Equivalent

Preferred Education and Experience

• Bachelor's Degree in Computer Science or Equivalent
• 3+ Years IT Support Engineer or Related Experience

Preferred Licenses/Certifications

• CompTIA A+
• CompTIA Network+
• Cisco/CCNA
• Linux
• Terraform
• Microsoft hardware (installation)
• Azure

SUPERVISORY RESPONSIBILITIES:

• None

TRAVEL REQUIREMENTS:

Travels: Yes

Percent of time: <30%

Overnight required: Yes

Pay- $65,000 - $72,000 /Annually *Depending on Experience

Benefits include-- Medical, Dental, Vision, 401K

Our projects are regulated by federal and state laws which require all employees to successfully pass criminal background checks, MVR, and drug tests (post-employment and random testing). The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description is subject to change at any time.

Our Company is an equal employment opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply.

EO/AA/Disability/Veteran Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.