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Help Desk Jobs in Glendale, CA (NOW HIRING)

BoxLunch

Help Desk Associate

City Of Industry, CA · Hybrid

$20 - $23/hr

Hot Topic Help Desk Support At Hot Topic, we're passionate about creativity and high performance. Our success comes from high-caliber teams that love our product and have a tenacious approach to ...

BCBG MaxAzria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

Help Desk Analyst-Temp This position reports to the Supervisor of the Operations Center Help Desk. The Help Desk Analyst provides the Information Technology Department's first line response to ...

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Help Desk information

See Glendale, CA salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Glendale, CA is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Glendale, CA? The most popular types of Help Desk jobs in Glendale, CA are:
What are popular job titles related to Help Desk jobs in Glendale, CA? For Help Desk jobs in Glendale, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Glendale, CA look for? The top searched job categories for Help Desk jobs in Glendale, CA are:
What cities near Glendale, CA are hiring for Help Desk jobs? Cities near Glendale, CA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Glendale, CA as of May 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,001 per year, or $24.5 per hour.

Help Desk Coordinator

O'GARA Beverly Hills

Beverly Hills, CA • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Help Desk Coordinator
Beverly Hills, CA, US
JOB DESCRIPTION
Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deploying as a field resource.
REQUIREMENTS AND QUALIFICATIONS
  • 2 - 4 years of experience as a Help desk Technician
  • Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
  • Excellent verbal and written communication
  • Highly organized and able to multitask effectively
  • Experience working independently in a high-profile, high-pressure environment
  • Experience being the "go-to" person for all technical issues
  • California Driver's License and be insurable
  • Able to have a positive approach to supporting others

DUTIES AND RESPONSIBILITIES
  • Plan, organize, control, and complete IT Projects
  • Answering support requests sent to the Help desk via email, text, and phone calls
  • Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
  • Monitor pending issues in the queue to ensure timely resolution
  • Respond to technical issues as they arise
  • Assist with administrative tasks
  • Ensure Help Desk objectives are clearly defined and communicated to staff
  • Assist in tidying up and monitoring data in our systems
  • Maintain a high level of professional personal appearance and conduct
  • Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS
  • Health, Dental, Vision coverage for employee
  • 401k Plan
  • Paid time off
  • Paid training, growth opportunities
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Longer-term job security

Compensation: $24-28/ hr. depending on experience
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

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