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Help Desk Jobs in Rocklin, CA (NOW HIRING)

LeadStack Inc.

Help Desk 2

El Dorado Hills, CA · Hybrid

$28/hr

Help Desk 2 - Service Desk Analyst Location: El Dorado Hills, CA - Hybrid Duration: 6+ Months Pay Rate: $28/hr on W2 Overview At the IT Service Desk, we deliver customer-excellence-focused support to ...

Cayuse Holdings

Help Desk Agent

Sacramento, CA · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Sacramento, CA · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

SHI GmbH

Deal Desk Specialist

Sacramento, CA · On-site

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... Job Summary The Deal Desk Specialist supports the day-to-day operational execution of the Spend ...

Cayuse Holdings

Service Desk Agent

Sacramento, CA · On-site

$19.50 - $20.50/hr

Service Desk Agent CAYUSE COMPANY: Cayuse Commercial Services LOCATION Remote SALARY: $19.50-20.50 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The Service Desk Agent ...

Quest Media and Supply

Be Seen First

IT Helpdesk Technician

Sacramento, CA · Remote

$15 - $20/hr

The Help Desk Analyst is responsible for providing technical support to end-users by troubleshooting and resolving technical issues. This individual serves as the first point of contact for end-users ...

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See Rocklin, CA salary details

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How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Rocklin, CA is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rocklin, CA? The most popular types of Help Desk jobs in Rocklin, CA are:
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What cities near Rocklin, CA are hiring for Help Desk jobs? Cities near Rocklin, CA with the most Help Desk job openings:
Help Desk jobs near you
Help Desk 2

Help Desk 2

LeadStack Inc.

El Dorado Hills, CA • Hybrid

$28/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Job Title: Help Desk 2 - Service Desk Analyst
Location: El Dorado Hills, CA - Hybrid
Duration: 6+ Months
Pay Rate: $28/hr on W2
Overview
At the IT Service Desk, we deliver customer-excellence-focused support to 15,000+ end users by leveraging cutting-edge IT Service Management tools and self-service solutions. The Service Desk Analyst will report to the IT Supervisor and provide high-volume remote support for technical issues involving Office 365, computers, network services, and related peripherals in a hybrid cloud / on-prem environment. This role is highly KPI-driven, with a strong emphasis on first-call resolution while supporting an ongoing cloud migration.
Key Responsibilities
  • Provide high-volume tier-1 support via phone and live chat, handling 30-40 calls per day plus 30-40 chats per day, with tickets closed in ~15 minutes average.
  • Troubleshoot and resolve issues with Office 365 products (e.g., Outlook, Teams, OneDrive, SharePoint, shared mailboxes) and related desktop/remote-desktop issues.
  • Use ServiceNow for ticketing, including first-call resolution (target ~75%), status updates, and metric reporting.
  • Support Mac users in addition to Windows users, with minor Mac exposure required.
  • Participate in cloud migration activities via Azure, including user onboarding, access issues, and basic configuration support.
  • Maintain knowledge articles (KCS) for self-service tickets during downtime and recurring issues.
  • Follow procedures for remote desktop and remote support tools, ensuring security and SLA compliance.
  • Other duties as assigned.

Must-Have Skills
  • High-volume service desk / call-center background with 30-40 calls per day + live chat support.
  • ServiceNow ticketing experience (incident, service request, KCS-style knowledge articles).
  • Office 365 troubleshooting (all core products) and Remote Desktop / remote support troubleshooting.
  • Strong customer service skills (empathy, probing questions, "I can" attitude).
  • Azure cloud exposure (migration, user access, basic cloud services).
  • Mac exposure (supporting Mac-based end users).

Preferred Qualifications
  • 1-2 years of prior Service Desk / Help Desk experience in a high-volume IVR-based call center.
  • Experience with KCS (Knowledge-Centered Service) and self-service ticketing.
  • know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
    Should you have any questions, feel free to call me on (513) 3184502 or send an email on     waseem.ahmad@leadstackinc.com

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