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Desktop Manager Jobs in Decatur, IL (NOW HIRING)

Codvo.ai

Field Service Engineer

Texas, IL · On-site

Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type ... Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software ...

Qdoba

Restaurant General Manager

Decatur, IL · On-site

$55K - $60K/yr

As the Restaurant General Manager at Qdoba, you'll enjoy the following work-related perks ... Must be able to operate a computer, i.e., desktop, tablet, etc. REASONABLE ACCOMMODATION: Qdoba and ...

HMG Careers

Sales and Service Agent Remote

Seymour, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Kenney, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales and Service Agent Remote

Beason, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales and Service Advisor

Clinton, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

De Land, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales and Service Agent Remote

Edinburg, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales and Service Agent Remote

Clinton, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Mount Pulaski, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Decatur, IL

Desktop Manager information

See Decatur, IL salary details

$20.4K

$81.1K

$122.2K

How much do desktop manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for desktop manager in Decatur, IL is $81,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $92,600.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are popular job titles related to Desktop Manager jobs in Decatur, IL?

For Desktop Manager jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Decatur, IL look for?

The top searched job categories for Desktop Manager jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Desktop Manager jobs?

Cities near Decatur, IL with the most Desktop Manager job openings:

Desktop Manager jobs near you

Field Service Engineer

Codvo.ai

Texas, IL • On-site

Part-time

Re-posted 8 days ago

Job description

Field Service Engineer
Job Description: L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland)
Role Summary We are looking for an experienced L2 Desktop Onsite Support Engineer to provide advanced technical support for end user devices, hardware, software, and peripheral equipment. This role requires strong troubleshooting capabilities, customer service skills, and hands-on experience supporting users in an onsite enterprise environment.
Key Responsibilities Provide onsite L2 technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware and software issues on Windows 10/11 systems. Support enterprise applications such as MS Office, Teams, Outlook, VPN clients, and business apps. Resolve escalations from L1 and work on moderately complex incidents. Perform system upgrades, asset replacements, and device setup/configuration. Assist with new hire setup, onboarding IT tasks, and workspace provisioning. Provide desk side support to VIP/Executive users. Educate users on best practices, tools, and IT policies. Maintain high customer satisfaction and strong communication. Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software deployments, updates, and patches. Validate and test system functionality after repairs or installation. Perform basic administration in: o Active Directory (password resets, unlock accounts, group membership updates) o Microsoft 365 o VPN/Token access issues Troubleshoot LAN, Wi Fi, VPN connectivity issues. Support conference room systems, audio/video equipment, and docking stations. Coordinate with network teams for site related problems. Maintain hardware inventory, device tracking, and asset documentation. Handle RMA requests and vendor coordination for hardware replacement. Update ticketing systems (ServiceNow/Jira/Remedy) with detailed notes. Follow SOPs, knowledge base articles, and update documentation where needed. Support compliance tasks and audit activities when required.
Required Skills Strong experience in desktop/laptop troubleshooting (L2 level). Expertise with Windows 10/11, Office 365, Teams, Outlook, VPN tools. Hands-on knowledge of hardware diagnostics and repairs. Basic understanding of networking (TCP/IP, DNS, DHCP). Familiarity with AD, Azure AD, and M365 user management. Experience with imaging tools (Intune/SCCM/MDT) preferred. Excellent communication and customer service skills.
Preferred Qualifications ITIL Foundation certification (nice to have). CompTIA A+, Network+, or Microsoft MD 102 certifications. Experience supporting executive/VIP users. Experience in fast-paced enterprise onsite environments.
Education Degree in IT / Computer Science / Engineering OR equivalent technical experience.
Employment Type: PART_TIME

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