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Help Tech Chat Support Jobs in Decatur, IL (NOW HIRING)

Gailey Eye Clinic

Surgical Scrub Tech.

Decatur, IL · On-site

... Tech to support our ophthalmology surgery center and help deliver exceptional patient care ... Position Summary The Scrub Tech plays a vital role in supporting our surgical team by providing ...

Gailey Eye Clinic

Surgical Scrub Tech.

Decatur, IL · On-site

... Tech to support our ophthalmology surgery center and help deliver exceptional patient care ... Position Summary The Scrub Tech plays a vital role in supporting our surgical team by providing ...

Gailey Eye Clinic

Surgical Scrub Tech.

Decatur, IL · On-site

... Tech to support our ophthalmology surgery center and help deliver exceptional patient care ... Position Summary The Scrub Tech plays a vital role in supporting our surgical team by providing ...

Capstone Health

RAD Tech

Clinton, IL · On-site

$1.8K - $2.2K/wk

Radiologic Technologist Clinton, IL Specialty: Radiology Position Type: Travel Contract Length: 8 - ... That's why we offer personalized recruiter support and comprehensive benefits to help you build a ...

Rural King

IT Business Analyst

Ivesdale, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

Rural King

IT Business Analyst

Lovington, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

Rural King

IT Business Analyst

Bethany, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

Rural King

IT Business Analyst

Boody, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

Rural King

IT Business Analyst

Cerro Gordo, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Decatur, IL

Help Tech Chat Support information

See Decatur, IL salary details

$26.2K

$42.2K

$64K

How much do help tech chat support jobs pay per year?

As of Jul 11, 2026, the average yearly pay for help tech chat support in Decatur, IL is $42,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Decatur, IL? For Help Tech Chat Support jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Decatur, IL look for? The top searched job categories for Help Tech Chat Support jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Help Tech Chat Support jobs? Cities near Decatur, IL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Manufacturing Engineer - Shop Floor Support

Manufacturing Engineer - Shop Floor Support

Diversified Services Network, Inc.

Decatur, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Manufacturing Engineer - Shop Floor Support - Decatur, IL
Diversified Services Network, Inc. (DSN) is seeking a full-time Manufacturing Engineer - Shop Floor Support to join our team in Decatur, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
Position Overview
This position serves as the primary liaison between the shop floor assembly areas and the Engineering Team, responsible for communicating and resolving engineering issues identified during manufacturing, fabrication, and assembly processes. The role is accountable for driving successful resolution of these issues by collaborating closely with Operations, Manufacturing, and Quality teams. This is a hands-on, high-visibility role that offers direct exposure to large equipment manufacturing, with the opportunity to influence both product design and shop floor process improvements. This position is onsite from day one, with time split roughly evenly between an office environment and the manufacturing floor.
Responsibilities
  • Serve as the first point of contact for engineering issues surfaced on the shop floor, primarily through Assembly Quality Events (AQE), Built In Quality (BIQ) issues and projects, and Continuous Improvement (CI) cards.
  • Respond to questions and issues raised directly by section managers, auditors, assemblers, and manufacturing, quality, and supplier quality engineers.
  • Collaborate with design/engineering teams via email, Teams chat, calls, and meetings to resolve engineering issues.
  • Participate in weekly AQE, BIQ, and warranty review meetings, as well as shop floor voice of customer (VOC) meetings.
  • Maintain and update machine-level prints (paint and lube, general arrangement prints, test instructions, etc.), bill of material (BOM) updates, and virtual print documentation.
  • Support prototype and pilot machine builds as part of New Product Introduction (NPI) efforts.
  • Create and secure authorization for deviations implemented to resolve design issues.
  • Occasionally perform pre-delivery audits (PDA) of finished assemblies, including marking issues found, working with operators to resolve them immediately, performing static torque checks, and documenting findings in a report with part numbers and model snapshots.
Team Structure & Work Environment
This role works cross-functionally with Operations, Manufacturing, Quality, and Engineering teams on an hourly-to-daily basis. Time is split approximately 50/50 between an office setting and the manufacturing floor, with the exact balance varying based on need. Core hours are 7:00 AM-3:30 PM with some flexibility. The manufacturing floor environment requires eye, hearing, hand, and foot PPE.
Requirements
Education & Experience
  • Associate's or Bachelor's degree in a manufacturing or engineering discipline.
  • 0-2 years of overall experience.
  • Backgrounds as a Manufacturing Engineer are strongly preferred; experience as a Supplier Development Engineer (SDE) may also translate well. Backgrounds in quality engineering, chemical engineering, IT, or administrative roles are not a fit for this position, and candidates with a Master's degree would be considered overqualified for the scope of this role.
Top 3 Skills
  • 0-2 years of overall experience (project work and internships may be included).
  • At least 0-2 years of machine assembly/processing experience.
  • Basic understanding of Geometric Dimensioning and Tolerancing (GD&T), along with solid working knowledge of Word, Excel, Power BI, and PowerPoint.
Additional Technical Skills
  • Previous experience with machine design/process design or engineering coordination activities is a plus.
  • Familiarity with VisView and TeamCenter is a plus.
  • Exposure to PRWB, Tableau (for viewing AQEs), Decatur Web Apps, MES, AQE systems, the ETQ Reliance Portal (Deviations), CPI-BIQ, I-Cubed, CI processes, and Parts Discovery Tools is beneficial.
  • NPI and BIQ experience is a plus.
  • Prior experience in large-scale industrial equipment manufacturing or assembly operations is a strong differentiator.
Soft Skills
  • Excellent written and oral communication skills.
  • Ability to manage shifting priorities while maintaining strong interpersonal skills in a team environment.
  • Quick learner who is willing to work closely with operations and the shop floor on a daily basis.
  • Desired: a level-headed approach to problem solving, remaining calm and professional under pressure.

Benefits
  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 53,000-57,000 per annual

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