ZipRecruiter

Log In

1

Freelance It Help Desk Jobs in Decatur, IL (NOW HIRING)

U.S. Navy

IT Professional

Blue Mound, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

US Navy

Information Technology Professional

Macon, IL · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Forsyth, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Williamsville, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Long Creek, IL

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

next page

Showing results 1-20

All JobsFreelance It Help Desk JobsFreelance It Help Desk Jobs in Decatur, IL

Freelance It Help Desk information

See Decatur, IL salary details

$12

$22

$32

How much do freelance it help desk jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for freelance it help desk in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Freelance It Help Desk vs IT Support Specialist?

AspectFreelance It Help DeskIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+Similar certifications, often required
Work EnvironmentRemote, flexible, client-basedOn-site or remote, company-based
Employer & IndustrySelf-employed, freelance clientsEmployers in various industries
Search & Comparison IntentFreelance vs in-house support rolesJob roles, career growth

Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.

What are the most commonly searched types of It Help Desk jobs in Decatur, IL? The most popular types of It Help Desk jobs in Decatur, IL are:
What are popular job titles related to Freelance It Help Desk jobs in Decatur, IL? For Freelance It Help Desk jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Freelance It Help Desk jobs in Decatur, IL look for? The top searched job categories for Freelance It Help Desk jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Freelance It Help Desk jobs? Cities near Decatur, IL with the most Freelance It Help Desk job openings:
Freelance It Help Desk jobs near you
Infographic showing various Freelance It Help Desk job openings in Decatur, IL as of June 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $46,708 per year, or $22.5 per hour.
Information Technology Support

Information Technology Support

Heritage Behavioral Health Center

Clinton, IL • On-site

$24 - $31.25/hr

Full-time

Posted 13 days ago

Job description

Information Technology SpecialistHeritage Behavioral Health Center – Clinton, IL

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 – $31.25

Core Responsibilities

Technical Support

  • Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
  • Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
  • Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

  • Install software, updates, and patches on agency computers.
  • Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
  • Arrange vendor maintenance or escalation as needed.
  • Support data security and compliance (HIPAA, 42 CFR Part 2)
  • Maintain clear documentation and coordinate with IT vendors

Training & User Support

  • Train new staff on technology systems, software applications, and network access.
  • Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Detail-oriented with excellent project and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Customer-focused, patient, and able to translate technical concepts clearly
  • Self-motivated and able to work independently or within a team

Education & Experience

  • High school diploma or equivalent (required)
  • 2+ years of IT support experience (healthcare preferred) or
    3+ years of clinical experience with strong technical skills
  • Experience working with various software applications preferred
  • Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
  • Hands-on experience with help desk functions, troubleshooting, or user support is desirable
  • Certifications (CompTIA A+, Network+, M365, CHTS) a plus
  • Valid driver’s license, reliable transportation, and proof of automobile insurance required


Why Join Heritage?
  • Collaborative, team-oriented environment
  • Opportunities for professional growth and learning
  • Chance to support mission-driven work that impacts your community