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Freelance It Help Desk Jobs in Decatur, IL (NOW HIRING)

Rural King

IT Business Analyst

Hammond, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Rural King

IT Business Analyst

Mount Zion, IL

... helping define, document, and deliver technology solutions that support Rural King's retail and ... military status, genetic information, sexual orientation, marital status, or any other ...

Village Media Inc.

Editor

Decatur, IL · On-site

$72K/yr

... local information, leading by example in the field and from the editor's desk. What You Will Do ... The ability to mentor others and a passion for helping journalists grow their skills. * A deep ...

Village Media Inc.

Editor

Decatur, IL · Remote

$72K/yr

... local information, leading by example in the field and from the editor's desk. What You Will Do ... The ability to mentor others and a passion for helping journalists grow their skills. * A deep ...

Codvo.ai

Field Service Engineer

Texas, IL

Provide desk side support to VIP/Executive users. Educate users on best practices, tools, and IT ... Education Degree in IT / Computer Science / Engineering OR equivalent technical experience.

VOLT

NDT Tech Ultrasonic

Decatur, IL · On-site

$28 - $35/hr

As a NDT Tech Ultrasonic you will: Primary Responsibilities * The Ultrasonic NDT technician is part ... help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf

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All JobsIt Help Desk JobsFreelance It Help Desk JobsFreelance It Help Desk Jobs in Decatur, IL

Freelance It Help Desk information

See Decatur, IL salary details

$12

$22

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How much do freelance it help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for freelance it help desk in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Freelance It Help Desk vs IT Support Specialist?

AspectFreelance It Help DeskIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+Similar certifications, often required
Work EnvironmentRemote, flexible, client-basedOn-site or remote, company-based
Employer & IndustrySelf-employed, freelance clientsEmployers in various industries
Search & Comparison IntentFreelance vs in-house support rolesJob roles, career growth

Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.

What are the most commonly searched types of It Help Desk jobs in Decatur, IL? The most popular types of It Help Desk jobs in Decatur, IL are:
What are popular job titles related to Freelance It Help Desk jobs in Decatur, IL? For Freelance It Help Desk jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Freelance It Help Desk jobs in Decatur, IL look for? The top searched job categories for Freelance It Help Desk jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Freelance It Help Desk jobs? Cities near Decatur, IL with the most Freelance It Help Desk job openings:
Freelance It Help Desk jobs near you
Infographic showing various Freelance It Help Desk job openings in Decatur, IL as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,708 per year, or $22.5 per hour.
IT Business Analyst

IT Business Analyst

Rural King

Hammond, IL

Full-time

Medical, Retirement

Posted 2 days ago

Rural King rating

5.0

Company rating: 5.0 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

605th of 727 rated retailers

Job description

Overview
About us
Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.
One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.
At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
Responsibilities
What You'll Do
As a Business Analyst you will serve as a key liaison between business stakeholders and technical teams, helping define, document, and deliver technology solutions that support Rural King's retail and digital operations. This role will focus on understanding business needs, translating them into functional and technical requirements, and supporting the successful implementation of systems and enhancements. The ideal candidate will thrive in a fast-paced IT environment, supporting a wide range of projects across eCommerce, order management, middleware, and enterprise applications-recognizing that technologies and project scopes may vary.
Essential Duties and Responsibilities
  • Partner with business stakeholders and Product Owners to gather, analyze, and document business requirements for IT initiatives.
  • Translate business needs into clear functional specifications and collaborate with technical teams to ensure accurate implementation.
  • Support multiple concurrent projects across retail, eCommerce, and enterprise systems.
  • Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
  • Assist in creating user stories, acceptance criteria, and test plans to ensure project quality and completeness.
  • Facilitate cross-functional workshops to align teams on goals, requirements, and process improvements.
  • Support testing and validation phases through test case development, execution, and defect tracking.
  • Develop and maintain documentation, including business process maps, data flow diagrams, and user guides.
  • Collaborate with Project Managers and Product Owners to ensure projects remain aligned with strategic objectives and timelines.
  • Identify opportunities for process optimization, automation, and enhanced user experience across systems.
  • Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.
Supervisory Responsibilities
No
Qualifications
Essential Qualities for Success
  • 3-5 years of experience as a Business Analyst in IT, retail, or eCommerce environments.
  • Strong understanding of software development lifecycles, Agile methodologies, and project delivery frameworks.
  • Experience working with requirements management tools such as Jira and Confluence.
  • Ability to translate complex business needs into clear technical and functional documentation.
  • Familiarity with enterprise retail systems such as eCommerce, Order Management, Middleware, ERP, or CRM platforms (technologies may vary).
  • Experience collaborating with Product Owners and technical teams in an Agile environment.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent communication and facilitation abilities to bridge business and technical perspectives.
  • Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment.
  • Ability to effectively resolve conflicts and address challenges that may arise in relationships.
  • Ability to identify and addressing deviations from an established process.
  • Self-motivated, detail-oriented, and adaptable to changing priorities.

PHYSICAL REQUIREMENTS
  • Must be able to sit or stand for prolonged periods of time.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to access and navigate each department across facilities.
  • Must be able to verbally communicate effectively with others (in-person and via electronic devices).
  • Must have close visual acuity.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The pay range for this position is $83,250 - $110,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here
Min
Max
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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